Warranty - Cellink BIO X User Manual

6.3 Warranty

We guarantee that you will receive our product tested, working, fully assembled and ready to use.
Every bioprinter is covered under the Conditions of Carriage by FedEx, DHL and UPS and can be
read using this links:
http:/ /www.fedex.com/hu_english/services/terms/
http:/ /www.dhl.com/en/express/shipping/shipping_advice/terms_conditions.html
https:/ /www.ups.com/us/en/help-center/legal-terms-conditions/service.page
We will also personally insure every bioprinter sent under Declared Value Insurance, also optioned
by FedEx. If, in the case there is a problem with the BIO X outside of the FedEx terms, it is not the
result of neglect of the purchaser and the incident occurs and is reported within 3 months (90 days)
of the purchase date, conforms to all the rules of the warranty hereby included and the customer
provides the original proof of purchase/ serial number, then CELLINK will work out the problem on
an individual basis as each problem must be addressed this way. In the rare case of a specifically
diagnosed and proven DOA (dead on arrival) part (detailed description and documentation required),
CELLINK will most likely send a replacement part to you. In the case that a customer has already
been through all these previous options stated and is still not satisfied with the results, the customer
must have the bioprinter sent back at their own expense. Once a return is received (for example a
returned bioprinter), CELLINK will then send back a new unit at our own expense. Proper packaging
is required in the rare case of a returned product or part, and the product itself must arrive back in
the condition in which it was originally received.
CELLINK is not in any way responsible for any consequential losses or downtime what- so-ever
caused by a problem in the performance of our products. CELLINK is not responsible for additional
customs fees and tariffs. CELLINK is not responsible for delivery delays or the inability to deliver
from the carrier. CELLINK is not responsible for damages resulting from improper handling during
delivery. The warranty also does not cover any damages brought about because of an accident. All
warranties are voided if the product has been moved from the original country of purchase.
The guarantee and warranty does not cover any alterations or repairs made by a second or third
party. We are always eager to work with you personally to fix any problem that may arise in the most
efficient fashion meeting its specific case, but we do not suggest you to "rig" up something outside
of the recommended guidelines in your user manual unless personally instructed by us to do so.
CELLINK provides no guaranties on the safety or performance of modified BIO X 3D bioprinters. We
are also not responsible for incorrect voltage being used, environmental conditions (moisture, fire,
water, flood, lightning, ext.), or any other form of neglect on the customer's part. If you are unsure
about something, feel free to contact us prior to using the BIO X.
68