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Troubleshooting
NOTE:
The barcode stuck on the UTM device chassis contains production and servicing information. Before you
return a faulty UTM device for serving, provide the barcode information of the UTM device to your local
sales agent.
Troubleshooting power supply system failures
Symptom
The UTM device cannot be powered on. The power LED on the front panel is off.
Solution
1.
Verify that the power cord is properly, firmly connected.
2.
Verify that the power cord is in good condition.
3.
Verify that the power source is operating properly.
If the cause cannot be located in the previous steps and the problem persists, contact your local sales
agent.
Troubleshooting fan failures
Symptom
After the UTM device starts up, the following information appears on the configuration terminal:
%Jun 22 16:11:37:485 2008 H3C DEV/4/FAN FAILED:
Fan 1 failed.
Solution
1.
Examine the ventilation holes of the UTM device, and verify that the UTM device has fans
installed.
2.
Examine whether any fan has stopped running. If yes, contact your local sales agent to replace
the fan.
If the cause cannot be located in the previous steps and the problem persists, contact your local sales
agent.
Troubleshooting configuration system failures
If the UTM device runs normally after being powered on, the boot information is displayed on the
configuration terminal. If the configuration system is faulty, the configuration terminal displays garbled
characters or does not display anything.
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Table of Contents
Troubleshooting
