Introduction; Terminal Location And Pin Privacy; Terminal Ownership - Ingenico MOVE/5000 User Manual

Get to know your terminal
Get to know your terminal

Introduction

Your First Data EFTPOS terminal allows you to accept credit, debit and charge card transactions
electronically as a means of payment. Customers can access their cheque, savings or credit accounts for
purchases and refunds. Customers can also request cash out from cheque and savings accounts.

Terminal location and PIN privacy

The physical location of an EFTPOS terminal is
important in protecting a customer's PIN privacy.
When your new terminal is installed or relocated
within the premises, you must take care to ensure:
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the EFTPOS terminal is in a position that allows
the customer to enter their PIN so it cannot be
observed by employees or other customers
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the EFTPOS PIN pad has an adequate length
of terminal connection cord to allow customers
to enter their PIN privately
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if in a fixed position, the EFTPOS PIN pad has not
been placed at an angle or height that prevents
customers from shielding their PIN entry

Terminal ownership

All physical equipment provided to the merchant by First Data remains the property of First Data. This can
include but is not limited to EFTPOS terminals, PIN pads, power packs, phone line cables and any additional
hardware provided at the time of installation.
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the placement of mirrors and other reflective
materials do not allow the customer's PIN entry
to be observed through reflection
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security cameras can't make a visual record
of a customer's PIN entry.
You should communicate these guidelines to any
staff members that process EFTPOS transactions
using the First Data terminal. It is also important to
remind staff members that customers should never
be asked to disclose a PIN.