Out Of Range/No Antenna Troubleshooting - Tandem t:slim X2 User Manual

If you see "- - -" often during a sensor
session, follow the troubleshooting tips
below before inserting another sensor.
• Make sure your sensor is not
expired.
• Make sure your sensor pod is not
dislodged or peeling up.
• Make sure your transmitter is
snapped in completely.
• Make sure nothing is rubbing the
sensor pod (e.g., clothing, seat
belts, etc.).
• Make sure to select a good
insertion site.
• Make sure your insertion site is
clean and dry before sensor
insertion.
• Wipe the bottom of the transmitter
with a damp cloth or isopropyl
alcohol wipe. Place the transmitter
on a clean, dry cloth and air dry for
2–3 minutes.
Customer Technical Support: (877) 801-6901
26.4 Out of Range/No Antenna
Troubleshooting
PRECAUTION
AVOID separating the transmitter and receiver
by more than 20 feet. The transmission range
from the transmitter to the receiver is up to 20
feet without obstruction. Wireless communica-
tion does not work well through water so the
range is much less if you are in a pool, bathtub,
or on a water bed, etc. Types of obstruction dif-
fer and have not been tested. If your transmitter
and receiver are farther than 20 feet apart or are
separated by an obstruction, they might not
communicate or the communication distance
may be shorter and result in you missing severe
hypoglycemia (low blood glucose) or hyperglyce-
mia (high blood glucose) events.
If you see the Out of Range icon on
your screen in the place where your
sensor glucose reading normally
shows, then your t:slim X2 Pump is not
communicating with your transmitter
and sensor glucose readings will not
show on your screen. Each time you
start a new sensor session, wait 10
minutes for your t:slim X2 Pump to start
communicating with your transmitter.
When a sensor session is active, you
Chapter 26 – CGM Troubleshooting
may sometimes experience loss of
communication for 10 minutes at a
time. This is normal.
If you see the Out of Range icon for
more than 10 minutes, move your t:slim
X2 Pump and CGM transmitter closer
together and remove any obstructions.
Wait 10 minutes and communication
should be restored.
You must enter your transmitter ID cor-
rectly into your pump to receive sensor
glucose readings (see Section
Entering Your Transmitter
sure you have removed your sensor
and stopped your sensor session
before checking or changing your
transmitter ID. You cannot change your
transmitter ID during a sensor session.
If you are still having trouble getting
sensor glucose readings, contact Tan-
dem Diabetes Care Customer Techni-
cal Support at (877) 801-6901.
19.3
ID). Make
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