Cgm Pairing Troubleshooting; Calibration Troubleshooting; Unknown Sensor Reading Troubleshooting - Tandem t:slim X2 User Manual

Chapter 26 – CGM Troubleshooting
This chapter provides helpful tips and
instructions to help you fix issues you
may have while using the CGM portion
of your System.
If the troubleshooting steps in this
chapter do not fix your issue, contact
Tandem Diabetes Care Customer
Technical Support at (877) 801-6901
for additional help.
For information about Dexcom G6
CGM troubleshooting, refer to the man-
ufacturer's website for applicable user
guides.

26.1 CGM Pairing Troubleshooting

Possible issue:
Difficulty pairing your Dexcom G6 CGM
with your t:slim X2 Insulin Pump.
Troubleshooting tip:
The Dexcom G6 CGM only allows pair-
ing with one medical device at a time.
Ensure your CGM is not connected to
the Dexcom receiver before pairing with
the pump. You may still use a smart-
242
phone with the Dexcom Mobile App
and your t:slim X2 Insulin Pump simul-
taneously with the same transmitter ID.
Reference Section 19.2 Disconnecting
from the Dexcom Receiver.

26.2 Calibration Troubleshooting

To ensure proper calibration of your
CGM, follow these important tips.
Before you take a blood glucose value
for calibration, wash your hands, make
sure your glucose test strips have been
stored properly and are not expired and
make sure that your meter is properly
coded (if required). Carefully apply the
blood sample to the test strip following
the instructions that came with your
meter or test strips.
Do not calibrate if you see the Out of
Range symbol in the place where your
sensor glucose readings are normally
shown on the screen.
Do not calibrate if you see "- - -" in the
place where you sensor glucose read-
ings are normally shown on the screen.
Do not calibrate if your blood glucose
value is below 40 mg/dL or above 400
mg/dL.
26.3 Unknown Sensor Reading
Troubleshooting
When your CGM cannot provide a sen-
sor glucose reading "- - -" shows in the
place where your sensor glucose is nor-
mally shown on the screen. This means
that the System does not understand
the sensor signal temporarily.
Often the System can correct the prob-
lem and continue providing sensor glu-
cose readings. If it has been at least 3
hours since your last sensor glucose
reading, contact Tandem Diabetes
Care Customer Technical Support at
(877) 801-6901.
Do not enter any blood glucose values
for calibration when you see "- - -" on
your screen. The System will not use a
blood glucose value for calibration
when this symbol is on your screen.
Customer Technical Support: (877) 801-6901