Out Of Range/No Antenna Troubleshooting; Failed Sensor Troubleshooting - Tandem T:Slim X2 User Manual

27.4 Out of Range/No Antenna
Troubleshooting
PRECAUTION
AVOID separating the transmitter and receiver
by more than 20 feet. The transmission
range from the transmitter to the receiver is
up to 20 feet without obstruction. Wireless
communication does not work well through
water so the range is much less if you are in
a pool, bathtub, or on a water bed, etc. Types
of obstruction differ and have not been tested.
If your transmitter and receiver are farther
than 20 feet apart or are separated by an
obstruction, they might not communicate or the
communication distance may be shorter and
result in you missing severe hypoglycemia (low
blood glucose) or hyperglycemia (high blood
glucose) events.
If you see the Out of Range icon on
your screen in the place where your
sensor glucose reading normally
shows, then your t:slim X2 Pump is not
communicating with your transmitter
and sensor glucose readings will not
show on your screen. Each time you
start a new sensor session, wait 10
minutes for your t:slim X2 Pump to
start communicating with your trans-
mitter. When a sensor session is active,
Customer Technical Support: (877) 801-6901
you may sometimes experience loss
of communication for 10 minutes at a
time. This is normal.
If you see the Out of Range icon for
more than 10 minutes, move your t:slim
X2 Pump and CGM transmitter closer
together and remove any obstructions.
Wait 10 minutes and communication
should be restored.
You must enter your transmitter ID cor-
rectly into your pump to receive sensor
glucose readings (see Chapter 19.1).
Make sure you have removed your
sensor and stopped your sensor ses-
sion before checking or changing your
transmitter ID. You cannot change your
transmitter ID during a sensor session.
If you are still having trouble getting
sensor glucose readings, contact Tan-
dem Diabetes Care Customer Techni-
cal Support at (877) 801-6901.
Chapter 27 – CGM Troubleshooting
27.5 Failed Sensor
Troubleshooting
The System may detect issues with
your sensor where it cannot determine
your glucose reading. The sensor ses-
sion ends and the "FAILED SENSOR"
screen shows on your t:slim X2 Pump.
If you see this screen, it means your
CGM session has ended.
Remove your sensor and insert a
new sensor.
To help improve future sensor perfor-
mance, follow the troubleshooting
tips below.
Make sure your sensor is
•
not expired.
Make sure your sensor pod is not
•
dislodged or peeling up.
Make sure your transmitter is
•
snapped in completely.
Make sure nothing is rubbing the
•
sensor pod (i.e. clothing, seat
belts, etc.).
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