Status Menu; Generating A Standard Report; Generating A Custom Report - Lightware MX9x9DVI-Plus User Manual


  
5. Software Control - The Built-in Web
5.4. Status Menu
Basic device information, such as the installed cards' firmware and
hardware revisions are displayed in this window.
5.4.1. Generating a Standard Report
The built-in website allows the user to generate a standard report file
which can be used when troubleshooting (e.g. contacting Lightware
Support). The file contains basic information about the health and the
version numbers of the matrix:
▪ Current command protocol
The equipment type and serial number
▪
Status of input/output ports
▪
▪ Installed controllers and I/O board types and firmware with
versions
Network settings
▪
▪ All EDID headers and status (emulated, dynamic, factory, user)
The steps are the followings:
Step 1. Click on the Generate report file button to start the process; a red
Generating report... message will appear.
ATTENTION! Let the device finish the process! Do not exit/select
another menu item.
Step 2. After finishing a message will appear. Click on this message to
download the report file to the computer.
Step 3. Select the desired location and click on the Save button.
The default file name is:
Lightware_matrix_standard_report_devicename_serial_date_
time_.txt
5.4.2. Generating a Custom Report
The built-in website can run a special command file. After running,
a new report file is generated which is useful for Lightware Support
Team when debugging. If you have received the command file please
do the followings:
Step 1. Save it to the computer.
Step 2. Click on the Browse... button or on the No file selected text. The
File upload window will open.
Step 3. Select the command file; the generating will start automatically.
Step 4. During the process a red Generating report... message will
appear.
MX DVI-Plus Series – User's Manual
ATTENTION! Let the device finish the process! Do not exit/select
another menu item.
Step 5. When the generating is finished a red message will appear.
Click on that message to download the report file to the
computer. A browser window will open.
The Status Menu
Step 6. Select the desired location and click on the Save button.
The default file name is:
Lightware_matrix_standard_report_devicename_serialnumber_
date_time_.txt
21