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2020 Software Manual
Printer Troubleshooting
NOTE: 2020 is not classified for use in hazardous locations with a
printer.
Problem: Printer will not print.
NOTE: Turn the converter and 2020 off before connecting the cables.
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Cause: Printer is not connected properly.
Action: Ensure that you have the correct cable for
your instrument. The printer cable must be
properly connected. If you are using the
serial to parallel converter, ensure the
cables are connected to the converter, to
the instrument and to the printer.
Cause: Mechanical problem with the printer.
Action: Make sure that the printer is plugged in and
turned on.
Action: Make sure that the printer is on-line, as
shown on its control panel.
Action: Check the ribbon, the print wheel or
cartridge, and the paper supply.
Cause: Printer cable is not configured correctly.
Action: In order to modify the existing printer cable,
the pinout information for the printer
connector is required. Refer to the printer
user's manual for specific details.
The pinouts for the 2020 printer cable are
shown in Figure 25. If modifying the cable
is not possible, take the electrical and pinout
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Table of Contents
Troubleshooting
