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Table 1: Troubleshooting
Error
Screen remains black.
Readings on screen not
legible.
System components do not
perform the required actions.
TROVIS MOBILE web server
cannot be used.
9.2 Disposal
Î Observe local, national and internation-
al refuse regulations.
Î Do not dispose of components, lubri-
cants, and hazardous substances togeth-
er with your other household waste.
10 Annex
10.1 After-sales service
Contact SAMSON's After-sales Service de-
partment for support concerning service or
repair work or when malfunctions or defects
arise.
EB 6611-2 EN
Possible reasons
No or incorrect power supply
connected.
No or incorrectly set reading
area of the screen.
Wrong project loaded or project
deleted.
Modules incorrectly/not
assigned.
Network settings are incorrect.
E-mail
You can reach the After-sales Service De-
partment at aftersalesservice@samson.de.
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON AG, its subsid-
iaries, representatives and service facilities
worldwide can be found on the SAMSON
website (www.samson.de) or in all SAMSON
product catalogs.
Required specifications
Please submit the following details:
− Order number and position number in
− Type, serial number, firmware version,
Recommended action
Check the power supply and con-
nections (see section 5.2).
Recalibrate screen (see sec-
tion 5.3.6).
Reload project (see section 5.3.2).
Perform quick check (see sec-
tion 5.4) and reassign modules, if
necessary (see section 5.3.5).
Check settings and change, if
necessary (see section 5.3.4).
the order
device version
Annex
23
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