HPE D2220sb Maintenance And Service Manual
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HPE D2220sb Maintenance And Service Manual

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HPE D2220sb Storage Blade
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications, and requirements for hardware components and software. Hewlett
Packard Enterprise assumes you are qualified in the servicing of computer
equipment, trained in recognizing hazards in products, and are familiar with
weight and stability precautions.
Part Number: 714240-002
Published: September 2018
Edition: 2

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  • Page 1 HPE D2220sb Storage Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2013, 2018 Hewlett Packard Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Diagnostic tools .......................... 40 HPE ROM-Based Setup Utility ........................40 Using RBSU ............................. 40 HPE Insight Diagnostics ..........................40 HPE Insight Diagnostics survey functionality ..................41 Active Health System ..........................41 Integrated Management Log ........................42 Troubleshooting .......................... 43 Troubleshooting resources ........................... 43 Component identification ......................
  • Page 4 Documentation feedback ......................49 Index ............................50 Contents 4...

  • Page 5: Customer Self Repair

    For more information about Hewlett Packard Enterprise's Customer Self Repair program, contact your local service provider. For the North American program, refer to the Hewlett Packard Enterprise website (http://www.hpe.com/info/selfrepair). Parts only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
  • Page 6 Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/info/selfrepair). Service de garantie "pièces seules" Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
  • Page 7 Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web Hewlett Packard Enterprise (http://www.hpe.com/info/selfrepair). Servizio di garanzia per i soli componenti La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
  • Page 8 Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/info/selfrepair). Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service...
  • Page 9 Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise siguiente (http://www.hpe.com/info/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
  • Page 10 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/info/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
  • Page 11 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/info/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Illustrated parts catalog Storage blade components For up-to-date spare parts information, see either of the following websites:  Hewlett Packard Enterprise PartSurfer website (http://partsurfer.hpe.com/search.aspx)  Hewlett Packard Enterprise Parts Store website (https://parts.hpe.com/Hpparts/CountryChoice.aspx) Item Description Spare part Customer self number repair (on page...
  • Page 17 Item Description Spare part Customer self number repair (on page Enclosure release latch 621522-001 Mandatory Front panel assembly and LED panel 685035-001 Mandatory Drive blank 670033-001 Mandatory Drive drawer slides** — — Drive drawer assembly 685034-001 Optional Hard drives* — —...

  • Page 18: Removal And Replacement Procedures

    You need the following items for some procedures:  T-10 Torx screwdriver  HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 40) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 19: Storage Blade Warnings And Cautions

    CAUTION: Do not operate the D2220sb with the access panel removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage. CAUTION: When performing non-hot-plug operations, you must power down the D2220sb and/or the system.
  • Page 20 Power down the partner server blade In systems that use the D2220sb as external data storage, be sure that the partner server blade is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system and the OS are shut down in an orderly manner.

  • Page 21: Avoiding Equipment Damage And Data Loss

    Place the D2220sb on a flat, level work surface. Avoiding equipment damage and data loss To avoid possible equipment damage and data loss when performing service on the D2220sb, remove the following components and store them in a static-free environment any time the access panel must be removed: ...
  • Page 22 CAUTION: To prevent damage to electrical components, properly ground the D2220sb before beginning any installation procedure. Improper grounding can cause ESD. CAUTION: To prevent improper cooling and thermal damage, do not operate the D2220sb or the enclosure unless all enclosure device bays and the first three storage drive bays are populated with either a component or a blank.
  • Page 23 Remove the drives. Place an identifying label on each drive to indicate the drive bay from which it was removed. Place the drives in a static-free environment. When the service procedures are complete, return each drive to the bay in the drive drawer from which it was removed.
  • Page 24 CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage. To remove the component: Back up all data on the D2220sb.

  • Page 25: Remove The Access Panel

    To install the component: Place the access panel on top of the D2220sb. Allow the panel to extend past the rear of the D2220sb approximately 0.8 cm (0.2 in). Slide the access panel toward the front of the D2220sb. The access panel locks into position.

  • Page 26: Drive

    CAUTION: To prevent improper cooling and thermal damage, do not operate the D2220sb or the enclosure unless all enclosure device bays and the first three storage drive bays are populated with either a component or a blank. CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer open alarm is triggered under the following conditions: ...
  • Page 27 CAUTION: To prevent improper cooling and thermal damage, do not operate the D2220sb or the enclosure unless the first drive bay is populated with a drive, and drive bays 2 and 3 and all device bays are populated with either a component or a blank.

  • Page 28: Fbwc Capacitor Pack

    Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 29: Fbwc Module

    Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 30: Front Panel

    Remove the cache module from the system board. The drive drawer and cable spool are not shown for clarity. IMPORTANT: To avoid possible damage to the D2220sb, be sure that the FBWC module is fully seated before installing the retaining screw.

  • Page 31: Led Panel

    CAUTION: To prevent damage to electrical components, properly ground the D2220sb before beginning any installation procedure. Improper grounding can cause ESD. To remove the component: Power down the partner server blade (on page 20). Remove the D2220sb (on page 20).

  • Page 32: System Board

    Tilt the LED panel away from the front of the D2220sb until the retaining clips are clear of the back of the LED panel, and then remove the LED panel. To replace the component, reverse the removal procedure. System board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 33 Remove the pass-through cable cover from the drive drawer. CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when removing, and guide the cable back to the coiled position in the chassis. Remove the pass-through board and cable from the drive drawer. Remove the capacitor cover.
  • Page 34 CAUTION: To avoid damage to the cable spool guides, do not pull them outwards. To remove the pass-through cable from the carrier, pull the cable spool guides toward you with both index fingers, and then push the cable spool away from you with both thumbs. Removal and replacement procedures 34...
  • Page 35 Remove the system board. To replace the component: Install the system board. Install the pass-through cable in the carrier. Be sure to route the cable under the chassis support rail. Install the pass-through board and cable in the drive drawer. Install the capacitor cover.

  • Page 36: Drive Drawer

    Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage.
  • Page 37 Remove the pass-through cable cover from the drive drawer. CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when removing, and guide the cable back to the coiled position in the chassis. Remove the pass-through board and cable from the drive drawer. Removal and replacement procedures 37...

  • Page 38: Enclosure Release Latch Assembly

    Improper grounding can cause ESD. CAUTION: Do not operate the D2220sb with the access panel open or removed. Operating the D2220sb in this manner results in improper airflow and improper cooling that can lead to thermal damage.
  • Page 39 You do not need to remove the remaining slide assembly from the chassis or either slide assembly from the drive drawer. Remove the failed enclosure release latch assembly. To replace the component, reverse the removal procedure. Removal and replacement procedures 39...

  • Page 40: Diagnostic Tools

    Diagnostic tools HPE ROM-Based Setup Utility RBSU is a configuration utility embedded in HPE ProLiant servers that performs a wide range of configuration activities that can include the following:  Configuring system devices and installed options  Enabling and disabling system features ...

  • Page 41: Hpe Insight Diagnostics Survey Functionality

     Easy export and upload to Service and Support The HPE Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures occur.

  • Page 42: Integrated Management Log

    The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise. For more information, see the HPE iLO User Guide or HPE Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs).

  • Page 43: Troubleshooting

     Simplified Chinese (http://www.hpe.com/support/ProLiant_TSG_v1_sc) The HPE ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: ...

  • Page 44: Component Identification

    Component identification Front panel components Item Description Product information tag Hot-plug drive drawer release button Hot-plug drive drawer handle Storage blade release latch Storage blade release button* * Removing the storage blade from the enclosure removes power from the drives. Component identification 44...

  • Page 45: Front Panel Leds

    Front panel LEDs Item Description Status UID LED Blue = Identified Off = Not identified Drawer open LED Off = Drawer is closed, or thermal shutdown has occurred. Flashing amber (1 per 5 seconds)* = Drawer is open. Flashing amber (2 per second)* = Drives have reached near-critical temperatures.

  • Page 46: Drive Drawer Open Alarm

    Drive drawer open alarm Slow beep (every 5 seconds)—The drive drawer is open, and drives are not fully protected by system air flow. Fast beep (every 0.5 seconds)—Close the drive drawer immediately to avoid drive damage or data loss and storage blade shutdown. The Health status LED bar turns green when drives return to normal operating temperature.

  • Page 47: Specifications

    Specifications Environmental specifications Specification Value Temperature range* 10C to 35C (50F to 95F) Operating Maximum rate of change is 10º C/hr (50º F/hr) -30°C to 60°C (-22°F to 140°F) Storage Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity** 20% to 80% relative humidity (Rh), 28º...

  • Page 48: Acronyms And Abbreviations

    Acronyms and abbreviations Array Configuration Utility Customer Self Repair electrostatic discharge FBWC flash-backed write cache HPE SIM HPE Systems Insight Manager iLO 4 Integrated Lights-Out 4 Integrated Management Log serial attached SCSI SATA serial ATA small form factor Systems Insight Manager...
  • Page 49 Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). Include the document title and part number, version number, or the URL when submitting your feedback.
  • Page 50 LEDs storage blade, specifications symbols on equipment health LEDs HPE Insight Diagnostics troubleshooting illustrated parts catalog UID LED Insight Diagnostics utilities, deployment installing the access panel Integrated Management Log (IML)

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