Polycom MGC-25 Release Notes page 18

MGC Release Notes - Version 7.0.4
2.
3.
4.
5.
You must select the folder containing the latest version number, and not the sub-folder labeled
Disk 1.
6.
7.
•
•
•
8.
Sometimes, an error message "No_Connection_With_Card" is displayed when the software
download to the cards takes more than 420 seconds. In such a case, reset each of the cards
manually.
14
Click OK.
The Software Installation dialog box opens.
The MCU software will be installed on each listed MCU.
Select the Install Default Services check box to download the default IVR Service
and Entry Queue Service. The default IVR Service is in English and is named IVR70.
The default Entry Queue Service is in English and is named EQ70. You can manually
install the default English IVR Service and Entry Queue Service or the English and
Spanish IVR and Entry Queue Services. For more information, see "Manual
Installation of the Default Message Services" on page 15.
You can download software to all MCUs listed in the MCU List in one operation. If the
list is not complete, you can add MCUs to the list by clicking the Add MCU button.
To avoid downloading the software to an MCU, remove the MCU from the list. For
more details, see the MGC Administrator's Guide, Chapter 2.
In the Enter path to source files box, type the full path to the folder containing the
software version. Alternatively, click the Browse button and use standard Windows
techniques to select the folder containing the software. The folder is named Vaaa.bbb,
where aaa is the MGC Manager version number, and bbb is the MCU version number.
Click OK.
The software version's path is displayed in the Enter path to source files box.
Click the Install button to start the installation procedure.
If you are upgrading from Version 5.x and 6.x, the existing reservations are automatically
restored and converted to the new version format. It is essential to back up reservations
using the new version format.
When you upgrade the MCU's software, the existing card configuration files are
automatically restored.
If you are upgrading from Version 5.x and 6.x, after the completion of the upgrade process,
update the existing Entry Queue Services by adding the voice message files prompting for
the conference Numeric ID, otherwise the participants are placed on hold and cannot move
to the target conferences.
Reset the MCU.