Service Call Error - Canon CX-G6400 User Manual

Chapter 6 Troubleshooting
Error Message
XXXX ink level unknown
"XXXX" represents Black, Cyan,
（
Magenta, or Yellow.)
Important
• Printing with the ink level detection function disabled may damage the printer or cause errors. We
cannot be held responsible for malfunctions as a result of refilling the ink or installing unsupported
ink tanks.
• Once the ink level detection function is disabled, the ink level function cannot be restored for that
ink tank. Replace with a new ink tank.
• If the same ink tank is removed and inserted many times, the joint between the ink tank and printer
can be damaged and consequently ink can leak from the ink tank, damaging the printer.
• The ink tank's ink level detection will be disabled and the disabling action will be logged on this
printer.

Service Call Error

■
Error Message
Service call error XXXX
("XXXX" represents number)
Replace print head
182
Error Content
The remaining ink level cannot
be detected.
Error Content
An error that cannot be fixed
by the customer occurred.
Cleaning is performed very
frequently. Print heads need to
be checked.
Handling
Replace with new ink tank.
To continue printing, the ink
level detection function must
be disabled. Press the printer's
pause key for more than 5
seconds.
After this, the ink tank's ink level
detection will be disabled and
the disabling action will be
logged.
Handling
Turn the power off then on.
If the same error occurs again,
take note of the message
displayed (XXXX) and contact
your place of purchase.
Please ask for print head check.
P.175
（→ ）