• We can accept no responsibility for loss or damages resulting from the use of this printer or its software; please accept this before you use the printer. Trademarks • Canon and the Canon logo are registered trademarks of Canon Inc. ® ®...
Before You Begin Thank you for purchasing the Color Card Printer Canon CX 350. Please read this guide before you use the printer so you can fully understand the printer features and learn how to use the printer most efficiently. This guide provides all the information you need to use this printer.
TAR ® International E Program NERGY TAR ® As an E Partner, Canon Finetech Inc., has determined that this NERGY TAR ® product meets the E guidelines for energy efficiency. NERGY TAR ® The international E...
Table of Contents Before You Begin ....................iii Conventions........................iii Sample Screens ......................... iii Abbreviations........................iii Legal Notice........................iv TAR ® International E Program ................iv NERGY Table of Contents ....................v How to Use This Guide and CD-ROM ..............1 Start Guide (Provided with Printer)..................1 Printer Software (Provided on the CD-ROM) ..............
Table of Contents Canceling a Print Job ....................31 3 How to Use the Printer Driver................. 33 Opening the Printer Driver Dialog Box ..............33 Opening the Printer Driver Dialog Box from a Software Application .......33 Opening the Printer Driver from the Start Menu............36 Using the Main Sheet....................39 Setting the Number of Copies to Print..............40 Registering Print Settings..................41...
Table of Contents Deep Cleaning......................77 Adjusting the Printhead Position ................79 Replacing Ink Cartridges ..................84 Resetting the Ink Level Warning Display..............89 Replacing the Residual Ink Receiver ..............92 Cleaning the Printer....................96 6 Troubleshooting .................... 100 Error or Warning Messages ................. 100 Paper Jams ......................
How to Use This Guide and CD-ROM Start Guide (Provided with Printer) You should read this first if this is the first time you are using this printer. The Start Guide describes precautions for using the printer safely and shows you how to prepare the printer (software installation, etc.) before you use it.
How to Use This Guide and CD-ROM User’s Guide HTML File You can browse the User’s Guide HTML file in the following operating environment. • Operating environment ... Microsoft Internet Explorer Version 5.0 or later • Hard disk free space....50 MB or more (at installation) User’s Guide PDF File You can browse the User’s Guide PDF file in the following operating environment.
Safety Warnings and Precautions Read and follow all the warnings and guidelines described below to prevent the hazards of fire or electrical shock and ensure safe use of this printer. Pacemakers ● This printer generates a weak magnetic field. If anyone wearing a pacemaker experiences discomfort while working around the printer, they should leave the area.
Safety Warnings and Precautions ● Never place items on the printer such as a flower vase, potted plant, cosmetics, any liquid filled container, or metal fasteners. If such items were to fall on the printer, this could cause a fire, electrical shock, or damage to the printer. Warning ●...
Safety Warnings and Precautions • Place the printer in a location that meets the specified ranges of temperature and humidity. If the printer is either too cold or too hot, it may not operate normally. Operating environment: 15 – 30°C (59 – 86°F) RH 10 –...
Safety Warnings and Precautions ● To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high humidity, could cause the insulation material to deteriorate.
Safety Warnings and Precautions Handling the Printer and Accessories ● If you find a large ink leak, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock.
Safety Warnings and Precautions ● If the printer is dropped and damaged, switch the printer off immediately, disconnect the power plug from the power source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical shock.
Safety Warnings and Precautions Moving the Printer ● Call the dealer for advice before you ship the printer a long distance or move the printer by car or truck where it may be subjected to shock and vibration. Moving the printer without the proper preparation could subject it to shocks and vibrations Warning which could damage the printer and cause a fire.
Safety Warnings and Precautions ● Never move or ship the printer with the PHS stopper at the Operate position. This could damage the printhead. ● Before you move or ship the printer, move the PHS stopper to the Transport Important position.
Safety Warnings and Precautions ● Never replace an ink cartridge before a no ink error message appears. This could prevent the proper display of the Status Monitor Ink Information messages. If you mistakenly replace an ink cartridge before the no ink error message is displayed, Important be sure to reset the ink level warning display.
Before Using the Printer This section describes how to prepare the printer and procedures you should know before you use the printer. Printer Part Names and Functions The name and function of each part is described below. Front View (1) PHS door Open to remove a paper jam from the transport unit or to clean inside the printer.
Before Using the Printer Back View (1) Main power switch Switch the printer on and off. (2) Power connector Connect the power cord here. (3) USB connector Connect a USB cable here to connect to the computer. (4) Stacker Holds printed media output from the printer. (5) Residual ink receiver Collects the ink used during printhead cleaning and other residual ink.
Before Using the Printer Operation Panel (1) DATA lamp Lights while the printer is operating. Flashes while the printer is receiving print data or during printer reset processing. (2) ERROR lamp Lights when an error occurs. Lights when paper runs out or other operations are required. STANDBY button/lamp Switches the printer between normal operation mode (printing can start immediately) and the sleep mode (Power-saving mode).
Before Using the Printer Inside the Printer (1) PHS open lever Pull up to open the PHS door. (2) PHS unit Holds the printhead. (3) Ink cartridges There are 6 ink cartridges installed: Light Magenta (LM), Light Cyan (LC), Yellow (Y), Magenta (M), Cyan (C), and Black (Bk).
Before Using the Printer Connecting the Printer and Computer Connect the printer and the computer with a USB cable. ● A USB cable is required to connect the printer and the computer. ● The printer is compatible with USB 2.0 Full-Speed. USB 1.1 is also available. Note ●...
Before Using the Printer Connect the USB cable to the printer and the computer. First, connect the cable to the printer, then connect it to the computer. ● You can disconnect the USB cable even while the printer and computer are on, but do not disconnect the USB cable in the cases described below.
Before Using the Printer Switching the Printer On and Off On this printer the main power switch completely cuts power to the printer. The STANDBY button puts the printer in the sleep mode so it consumes only minimum electrical power. Switching the Printer On Switch the printer on.
Before Using the Printer Switching the Printer Off (Normal Shutdown) The printer will enter the sleep mode and shut down without pressing the main power switch. Press the STANDBY button. STANDBY lamp goes off and the printer enters the sleep mode. ●...
Before Using the Printer Switching the Printer Off Completely Switch the printer off completely if it will not be used for a long period or before removing the power cord to prepare the printer for moving. Make sure that the STANDBY lamp is off to confirm that the printer is in the sleep mode.
To avoid wear on the printer or poor print quality, we recommend that you use special print media specially designed for the Canon Color Card printer.
Before Using the Printer Make sure that the main power switch is at the on position (|). If it is off, switch the main power switch to on. Open the feeder cover. The feeder lift tray lowers automatically. Wait for it to stop. ●...
Before Using the Printer Fan the paper and align the paper stack. Fan the paper sufficiently to remove any curl and make them perfectly flat and straight. Load the paper in the feeder lift tray and insert them in completely until they stop.
Before Using the Printer Close the feeder cover. The feeder lift tray automatically raises. ● There may be occasions when the ERROR lamp lights, even if the height of the stack is below the load limit mark. Remove some sheets from the stack.
Before Using the Printer Set the stacker if it has not been set. Insert the 3 tabs into the printer as shown below. ● When you attach the stacker, confirm that the 3 tabs are inserted correctly. If they are not inserted correctly, this could cause paper to jam.
Before Using the Printer ● Do not use the following types of paper. Using paper that is in poor condition could cause paper jams or damage the nozzles of the printhead. Note • Curled paper • Wrinkled paper • Creased paper •...
Before Using the Printer Adjusting to Paper Width Slide the guide against the left or the right side of the paper that you want to use. ● The width of the tray is set to accept commercially available business card size (55 ×...
Before Using the Printer Align the edges of sheets and put them on the feeder lift tray. If the guide setting is too narrow, open it slightly so you can load the paper. Align the edge of the stack with the guide, then tighten the screw. ●...
How to Print After the printer is prepared for printing, use a software application to create the document and print it. The section describes printing a Microsoft WordPad file on Windows 2000. Creating the Print Data The size of an original created for printing with this printer should be within the following dimensions.
How to Print Printing When the original is ready, start the print job with the software application. ● The print procedure and screen button names may be different for the software application that you are using. For more details, please refer to the documentation Note for the software application.
Opening the Printer Driver from the Start Menu Canceling a Print Job Follow this procedure to cancel a print job in progress from the computer. Click the Cancel Print Job button in the Canon CX 350 Status Monitor window (the Status Monitor). ●...
How to Print Press the RESET button. The print job is canceled and the print data is cleared. However, the last sheet fed will be printed. ● You can also cancel a print job in a print queue window (a window where the print order is set) other than the Status Monitor.
How to Use the Printer Driver This section describes the function of the each item in the printer driver dialog box. The section describes the function using a Microsoft WordPad file on Windows 2000 as an example. Opening the Printer Driver Dialog Box Open the printer driver dialog box when you need to set up various print functions.
File menu. Click Printer to open the Page Setup dialog box. Select Canon CX 350 from the Name list box and click the Properties button to open the Canon CX 350 Properties dialog box. You can select Canon CX 350 from Printer Name or Select Printer, and click the Properties or Details button.
How to Use the Printer Driver ● Open the printer Properties dialog box with the Start button on the Windows desktop when you perform printhead cleaning or other printer maintenance. The Note Utility sheet where you perform printer maintenance cannot be displayed from the software application.
How to Use the Printer Driver Opening the Printer Driver from the Start Menu Follow this procedure to open the printer Properties dialog box with the Start button on the Windows desktop for the print settings. Use this method for printhead cleaning and other printer maintenance, or to register print settings that are to be shared by many software applications.
How to Use the Printer Driver Click the Canon CX 350 icon, and select Properties from the File menu. ● Next, click the Utility tab to display the Utility sheet, then select the items for printhead cleaning and other tasks.
How to Use the Printer Driver For Windows 2000, click Printing Preferences. The Canon CX 350 Printing Preferences opens. For Windows XP Click Printing Preferences. For Windows Me Click the Main tab, the Paper tab, or the Utility tab. You can perform settings from each sheet.
How to Use the Printer Driver Using the Main Sheet You can use the Main sheet not only to confirm the content of the current settings, but register new settings as well. You can also set the number of copies to print. (1) Setting List Registered settings are displayed in this list.
How to Use the Printer Driver ● When the printer Properties dialog box has been opened from the software application, you cannot register or delete printer settings. In order to register and Note delete print settings, open the printer driver Printing Preferences from the Windows Start menu.
How to Use the Printer Driver Registering Print Settings You can register up to five frequently used print settings. The registered print settings will be read by selecting from the list, and you can always print with the same setting. ●...
How to Use the Printer Driver Click the name of the location in the Select Register Destination list for the registration. ● If there is another setting already registered at the destination with the same name, you can overwrite the registered setting. However, you cannot overwrite the setting to Current Settings and Default Settings.
How to Use the Printer Driver Enter the name in the Settings File Name box for the settings. You can enter a name up to 16 characters long. ● The name entry cannot be omitted. Also, a space or tabs cannot be used in a name. Confirm the content of the Settings Contents, then click the Register button.
How to Use the Printer Driver Click the Yes button. The print settings are registered in the Setting List. ● To change the name of a file that contains registered settings, select the name in the Setting List, then click Register/Delete. Change the name in the Register and Note Delete Settings dialog box and then click the Register button.
How to Use the Printer Driver Using Registered Print Settings You can use registered print settings to execute print jobs. To use a set of frequently used special settings for a print job any time you need them, just select the name of the registered print settings from the list.
Business Card1 55×91 mm Paper Type Matte Coated Paper Orientation Landscape, No 180-degree Rotation Color Color Adjustment CX 350 Optimum (Photo) Brightness Normal Sharpness Level Correction Single Color Setting Off (Zebra is selected with On is selected) Color Balance Cyan, Magenta, Yellow, Black = All “0”...
How to Use the Printer Driver Using the Paper Sheet You can set the paper settings (size, orientation, etc.) on the Paper sheet. (1) Paper Size Preview Preview of the current paper size. (2) Orientation Preview Preview of the current paper orientation. (3) Paper Size Set paper size.
How to Use the Printer Driver ● When the printer Properties dialog box is displayed from the software application, you cannot register or delete printer settings. Open the Printing Preferences dialog Note box from the Windows Start menu for Custom settings. Opening the Printer Driver from the Start Menu ●...
How to Use the Printer Driver ● You can display a preview of the current paper size. Note Setting a Custom Paper Size If there is no appropriate paper size for printing selected under Paper Size, register a free width and length for the paper size setting.
How to Use the Printer Driver Click the Custom Size button. The Custom Settings dialog box opens. Enter the desired width in the Paper Width box. Enter a width in the range 49.0 to 55.0 mm (1.93 to 2.17 in.). Enter the paper length in the Paper Length box.
How to Use the Printer Driver Selecting the Paper Type Select the type of paper for printing under Paper Type. You can select one of the following paper types. Matte Coated Paper Choose when you select matte coated paper to print. Glossy Paper Choose when you select glossy paper to print.
How to Use the Printer Driver Selecting the Orientation You can select the direction of print under Orientation. The following settings are available for the Orientation selection. Portrait Click to print down the length of the page. Direction of paper feed Landscape Click to print across the length of the page.
How to Use the Printer Driver 180-degree Rotation Click to rotate the Portrait or Landscape image by 180 degrees. 180-degree vertical (Portrait) rotation 180-degree horizontal (Landscape) rotation Direction of paper feed Direction of paper feed ● The paper feed direction of the printer is as described below. Stacker Tray Note...
How to Use the Printer Driver Using the Color Sheet You can select the image quality and color settings for printing on the Color sheet. (1) Print Image With Default Settings Preview of the image to be printed with the default color settings. (2) Print Image After Changing Settings Preview of the image to be printed with the current color settings.
Color Adjustment adjusts the color hues to resemble the colors of the original. Select CX 350 Optimum (Photo) from Color Adjustment to print photographs of people and natural landscapes. Select CX 350 Optimum (Graphics) to print text, illustrations, or graphics.
How to Use the Printer Driver Adjusting Brightness The Brightness adjustment allows you to adjust the overall brightness level of an image if it is too dark or too bright. This adjustment changes the mid-range colors without affecting the darkest or brightest areas of the image. There are three settings.
How to Use the Printer Driver Adjusting Sharpness Adjust the sharpness of an image if you feel that the overall appearance of the print result is too fuzzy. You can adjust the sharpness of the image by dragging the slider through four settings, left to 0 or right to 3.
How to Use the Printer Driver Single Color Printing Use the Single Color setting to select one color to be used to print a color original. To print an original in one color, click the Single Color Setting checkbox on, and select the color to use. To release one color printing, click the Single Color Setting checkbox again to remove the check mark.
How to Use the Printer Driver Adjusting Color Balance and Density Use Color Balance to adjust the balance of each color (Cyan, Magenta, Yellow, Black) and the overall density of the image. Click the Detailed Settings button. The Detailed Settings dialog box opens. Drag each slider to select the density for Cyan, Magenta, Yellow, and Black.
How to Use the Printer Driver Click the OK button. The color balance and density settings are saved. ● The Detailed Settings are dimmed and disabled when Zebra is selected for the Single Color Setting. Note ● To restore all the color balance and density to the default settings (0), click the Defaults button.
How to Use the Printer Driver Using the Utility Sheet Use the Utility sheet to perform printer maintenance and to set up the energy save feature. The Utility sheet can be opened and used even when the Status Monitor is running. (1) Cleaning Normal Cleaning Clean the printhead.
How to Use the Printer Driver ● To open the Utility sheet, open the printer driver from the Start menu on the Windows desktop and display the printer Properties dialog box. If you open the Note printer driver from a software application, you will not be able to display the Utility sheet.
How to Use the Printer Driver Changing the Sleep Timer Setting The Sleep Timer Setting prescribes the length of time that the printer remains idle (without a button press on the operation panel or without receiving a print job) before it enters the sleep mode automatically.
How to Use the Printer Driver Using Special Settings Normally, you will not need to use Special Settings. Use these special settings only to adjust the printer when it is not performing well in extreme conditions. Two items are provided under the Special Settings. High Precision Text Mode Select to correct black characters that appear too bold because of ink running and spreading.
How to Use the Printer Driver Click the Send button. A confirmation dialog box opens and prompts you with a message. Click the Yes button. The selected feature is enabled. Click the Close button.
You can store the Status Monitor normally in the taskbar or the task tray and display it only if an error occurs. How to Start and Display the Status Monitor Display the Utility sheet in the Canon CX 350 Properties dialog box then click Start Status Monitor.
How to Use the Status Monitor The Status Monitor starts. How to Start and Display the Status Monitor The method to start and display the Status Monitor can be set. ■ Start Options Use either method described below to set the start method. Start During Printing The Status Monitor automatically starts and displays when a print job starts.
How to Use the Status Monitor ■ View Options Use one of the methods described below to set the display method. Start With Popup Open and display the Status Monitor window. (This is the default setting.) Minimize at Start Minimize and store the open Status Monitor window on the taskbar. Start at Task Tray Create an icon for the open Status Monitor window and stores the icon in the task tray.
How to Use the Status Monitor Open the View menu and select the desired option. Click Start With Popup, Minimize at Start, or Start at Task Tray. A dot symbol (●) marks the currently selected item. ● If you want the window to display always on the top, click Always Show On Top to attach the checkmark at the beginning of the name of this selection.
How to Use the Status Monitor Using the Status Monitor Use the Status Monitor to not only monitor the status of print jobs in progress but also monitor the status of the printer and the level of the ink supply. (1) Graphic image of the printer status Graphic image showing the current status of the printer.
How to Use the Status Monitor Viewing the Print Status Use these features to monitor the progress of print jobs. Number of Pages Displays the number of document pages to print. Copies Displays the progress of printing the number of copies specified. When printing 10 copies of a 3-page document, for example, while the first page is printed you will see 0001/0010 to 0010/0010.
How to Use the Status Monitor Viewing the Printer Status Use these features to monitor the status of the printer. There are three types of images to keep you informed about the status of the printer. Displayed to indicate the normal mode. The printer is in the online mode and ready to print.
How to Use the Status Monitor ■ Viewing the Status Information The Status Information indicates the status of the printer by displaying the following 4 icons and messages. Information Displays printer related information. Please confirm the content of the messages displayed here.
How to Use the Status Monitor After you read the message displayed in the Status Information, follow the procedure below if you want to open another window to learn more details. Select the message to read, and click the Detailed Status Display button. The description window opens and displays a description of the message and provides some troubleshooting advice.
How to Use the Status Monitor Viewing Ink Information Use these features to monitor the level of the ink supply in the ink cartridges. There are 6 colors of ink cartridges; Light Magenta (LM), Light Cyan (LC), Yellow (Y), Magenta (M), Cyan (C), and Black (Bk).
Please remember that cleaning consumes ink. Clean the printhead only when necessary. ● If normal cleaning does not solve the problem, then use the printhead deep cleaning. Deep Cleaning Display the Utility sheet in the Canon CX 350 Properties dialog box then click Cleaning.
Deep cleaning cannot be done during a print job or when an error is occurring. ● Deep cleaning consumes more ink than normal cleaning. Clean the printhead only when necessary. Display the Utility sheet in the Canon CX 350 Properties dialog box then click Deep Cleaning.
Printer Maintenance A confirmation dialog box appears. Click the Yes button. Deep cleaning begins. ● If deep cleaning fails to solve the problem, the printhead may require replacement, or there could be some other problem. Contact your local dealer or call the nearest Note service center.
The printhead adjustment cannot be done while the printer is printing or after an error has occurred. Display the Utility sheet in the Canon CX 350 Properties dialog box then click Printhead Position Adjustment. The Printhead Position Adjustment dialog box opens.
Printer Maintenance Click the Print button. A confirmation dialog box appears. Make sure that the printer is not operating, then click the Yes button. The two Printhead Position Adjustment Patterns are printed. After the Printhead Position Adjustment Pattern prints successfully, click the Yes button.
Printer Maintenance Verify the printed Printhead Position Adjustment Patterns. Check the lines to confirm if the ink ejects correctly or the specific printhead position is misaligned. Look at the columns for each color A to E and determine which horizontal line of each column aligns with black scale marks, and check the number of the line.
Printer Maintenance Adjusts the position of the printhead. Portrait Adjustment For the adjustment, select A then drag the slider to the number you checked in Step 5. Repeat this procedure for Columns B, C, D, and E. ● Be sure to adjust all the columns, A to E. ●...
Printer Maintenance Click the Send button. A message dialog box appears and asks you to confirm that you want to send the settings. Click the Yes button. The position of the printhead is adjusted. Click the Print button again to print the patterns and confirm that the printhead is adjusted correctly.
For details about how to obtain new ink cartridges, please contact the dealer where you purchased the printer or the nearest service center. ● To maintain the best printing quality, please use only CX 350 ink cartridges.
Printer Maintenance ● The positions of the 6 ink cartridges are as shown below. Light Magenta (LM) Yellow (Y) Cyan (C) Light Cyan (LC) Magenta (M) Black (Bk) If you try to install an ink cartridge in an incorrect position, the ink cartridge can not be inserted into the slot.
Printer Maintenance Remove the empty ink cartridge. At the lower edge, press the lever down and slowly pull the ink cartridge to remove it. Remove the new ink cartridge from its package.
Printer Maintenance Pull a paper tag and remove it to peel off the tape. ● When you replace an ink cartridge, always pull the paper tag and peel off the tape and then install the cartridge in the printer. If you set the ink cartridge without peeling off the tape, this could damage the printhead.
Printer Maintenance Put the empty cartridge into a plastic bag and seal it. ● Handle the empty cartridge carefully when you place it into the plastic bag to prevent staining your clothing or the work area, then discard the bag and cartridge in accordance with local laws and regulations regarding the disposal of such items.
Printer Maintenance Resetting the Ink Level Warning Display If you use the Status Monitor, you can confirm the level of the ink supply on your computer screen. 4 How to Use the Status Monitor We recommend that you decide to replace the ink cartridge by checking the both icons in Ink Information and messages in the Status Information.
Printer Maintenance Display the Utility sheet in the Canon CX 350 Properties dialog box then click Resets the ink level warning display. The Resets the ink level warning display dialog box opens. ● If the dialog box does not open and the computer displays a message that “Cannot detect the reset ink level warning display function for the connected printer.
Printer Maintenance ● You can also click the checkboxes only for the color that showed the low ink message. ● Make sure that you mark only the color of the ink cartridges were replaced when the low ink message appears. Make sure not to check the checkboxes of ink cartridges that were not replaced even if you can click them.
Printer Maintenance Replacing the Residual Ink Receiver The residual ink receiver collects and holds the ink used during printhead cleaning and other residual ink. When the capacity of the residual ink receiver is nearly full, the Status Monitor displays a message that “Residual ink receiver near full.” You can continue to use the printer, but when the receiver becomes full another message will be displayed that “Residual ink receiver full.”...
Printer Maintenance Remove the full residual ink receiver. Slowly pull the residual ink receiver toward you to remove it. Remove the new residual ink receiver from its package.
Printer Maintenance Install the new residual ink receiver. Push the new residual ink receiver completely into the printer. Put the full residual ink receiver into a plastic bag and seal it. ● Handle the residual ink receiver carefully when you place it into the plastic bag to prevent staining your clothing or the work area, then discard it in accordance with local laws and regulations regarding the disposal of such items.
Printer Maintenance Reattach the residual ink receiver cover and close it. ● Replace the residual ink receiver quickly. Promptly discard a residual ink receiver that you have removed. Note ● Never shake a full residual ink receiver and never subject them to heavy pressure. Ink can stain clothing and the work area.
Printer Maintenance Cleaning the Printer As the printer is used, ink and paper dust will collect inside the printer. If the interior of the printer becomes dirty, this will cause prints to become dirty or interfere with smooth paper feeding. Clean the printer periodically to keep the printer in optimum working condition. Dampen a clean cloth in a weak solution of water and detergent, wring it out thoroughly, then use it to clean the exterior covers of the printer.
Printer Maintenance Turn the main power switch off. ● Before you switch the printer off, make sure that the printer is not operating, press STANDBY button on the operation panel to put the printer in the sleep mode, then press the main power switch. Important Switching the Printer Off Completely ●...
Printer Maintenance Open the front door. Open the PHS door. Pull up the PHS open lever to open the PHS door.
Printer Maintenance Use a slightly damp, thoroughly wrung out cloth to remove dust and paper dust from the transport unit. ● Never use a paper towel or tissue paper. Shreds of paper or paper dust could damage the printer.
Troubleshooting This section describes how to troubleshoot problems when the printer is not operating correctly. If you cannot solve the problem by following these troubleshooting procedures, please contact the dealer where you purchased the printer or the nearest service center. 6.1 Error or Warning Messages 6.2 Paper Jams 6.3 Printer Not Operating Correctly...
Troubleshooting Error Message Problem Solution No (Color) ink. The ink cartridge of Replace the empty ink cartridge with a new one. the displayed color 5.3 Replacing Ink Cartridges (Light Magenta, Light Cyan, Yellow, Magenta, Cyan or Black) is empty. Residual ink The residual ink Reset residual ink receiver and make sure that it is receiver set error.
Model other than Printer other than Make sure that the computer and printer USB cable CX 350 connected. CX 350 is connections are tight. Switch off the printer and connected, or the computer, restart them both, then try to print job port setting is again.
Troubleshooting Error Message Problem Solution Other Error A coded error Follow the most appropriate procedure to solve the Message (****) (where **** problem. represents the The operator should switch the main power switch number) occurred. off. If the error occurs again after switching the (The content of **** printer off and on, make a note of the 4-digit error represents the...
Troubleshooting ■ Warning Messages Warning message Problem Solution (Color) ink Low. Ink supply in the ink You can continue to print, but prepare a new ink cartridge of the cartridge before the ink cartridge becomes empty. displayed color For details about how to obtain new ink cartridges, (Light Magenta, please contact the dealer where you purchased the Light Cyan, Yellow,...
Troubleshooting Paper Jams If paper jams while the printer is printing, the printer will stop and the Status Monitor will display a paper jam message. Follow the procedure below to remove the jammed paper. ● Never touch the parts around the printhead shaded blue in the illustration below. This could damage the printer or cause personal injury.
Troubleshooting Open the PHS door. Pull up the PHS open lever to open the PHS door. Remove the jammed paper from the transport unit. Slide the paper toward the stacker then remove it.
Troubleshooting Close the PHS door, then close the front door. ● Never touch the feeder lift tray while it is moving, and never place your hand under the tray. This could damage the printer or cause personal injury. Caution ● If paper is jammed in the feeder slot, open the feeder cover then remove the paper.
5.3 Replacing Ink Cartridges The CX 350 printer driver is not selected Make sure that the CX 350 Printer is selected when on the computer. you start the print job. Print data contains an image with a large If you see the DATA lamp flashing, this means that capacity.
Troubleshooting Check Point Solution The printer has been printing for a long If the printer prints for a long period the printhead period. may overheat. To protect the printhead the Status Monitor will display a printhead overheated messages and stop the print job. Just wait for the printhead to cool down.
Troubleshooting ■ Paper is Not Feeding Correctly Check Point Solution Inappropriate paper size used. The paper should meet the following requirements: Width 49 – 55 mm (1.93 – 2.17 in.), Length 85 – 91 mm (3.35 – 3.58 in.), Thickness 0.21 – 0.35 mm (0.01 –...
Troubleshooting ■ Status Monitor Does Not Start Check Point Solution The Status Monitor setting is incorrect. With some Status Monitor settings, printer errors will not be displayed and the Status Monitor will not start. Open the printer driver Utility sheet then click Start Status Monitor.
Troubleshooting ■ A Low Ink Message Does Not Disappear Check Point Solution You replaced the ink cartridge before the If the ink cartridge is replaced after the low ink no ink error message appeared. message but before the no ink error message, the printer will not be able to accurately report the ink supply messages.
Troubleshooting ■ The Firmware Update Message Appears Check Point Solution The printer firmware requires an update. If the computer displays a message that tells you that this function can be used after updating the firmware, update it to achieve full operation of the printer.
Check a USB cable and make sure that it is connected to the printer and the computer. The CX 350 printer driver is not selected Make sure that the CX 350 Printer is selected when on the computer. you start the print job.
Using Special Settings Overall appearance of the printed output Make sure that Canon Specialty Paper is used. is not satisfactory. Determine which is the correct print side. If you are using paper that cannot be printed on both sides, printing on the back will result in poor print quality.
Troubleshooting Check Point Solution Image is faint. Open the Color sheet in the printer driver and adjust the Sharpness. Adjusting Sharpness ■ Printing In One Color Check Point Solution The printer driver is set to print in single Open the Color sheet in the printer driver and check color.
Other Important Information Moving the Printer Be sure to follow the correct procedure below when you move the printer to another location. Make sure that the main power switch is at the on position (|). If it is off, switch the main power switch to on. Open the feeder cover.
Other Important Information Set the PHS stopper to the Transport position. ● Never move or ship the printer with the PHS stopper at the Operate position. This could damage the printhead. ● Before you move or ship the printer, move the PHS stopper to the Transport Important position.
Other Important Information Pick up the printer and move it. ● The printer weighs 13 kg (28.6 lb.). When you lift the printer, be sure to hold it at the front side. If you strain to lift the printer, you could drop the printer and hurt yourself. To avoid dropping the printer and causing personal injury, never grip the printer by Caution the feeder cover or the stacker.
Other Important Information Connect the USB cable to the printer and then connect it to the computer. Connect the power cord then attach the stacker. Press main power switch to the on position (|). ● If you switch the printer on with the PHS stopper set at the Transport position, the ERROR lamp on the printer will light and the Status Monitor will issue a Service Call error (28*2) to alert you that an unrecoverable error has occurred.
Make sure that the printer is not printing, switch off the printer main power switch, and then disconnect the USB cable. Switching the Printer Off Completely On the desktop click the Start button, select Programs, select Canon CX 350, then select Printer Driver Uninstalling. The uninstaller starts.
Other Important Information Click the Finish button. ● If you intend to reinstall the printer driver, first switch the computer off then switch it on again. Note...
• To conserve the consumption of printing paper, the printer can print on the reverse side. To print on both sides of paper, use paper suited for duplex printing. • Model CX 350 is the sales name of model 4112730.
Index Numerics Front door ..........12 180-degree Rotation .........53 Glossy Paper ..........51 Graphic image of the printer status ..70 Adjusting to Paper Width ......27 High Precision Text Mode ......64 Brightness ...........54, 56 ICM ............55 Cancel Print Job ......31, 70, 71 Information ..........73 Cleaning ............76 Ink cartridges ..........15 Cleaning (deep) ........61, 77...
Stacker ..........12, 13 STANDBY button/lamp ......14 paper jams ..........105 Start Status Monitor ........61 Paper Length ..........50 Status Information ........70 Paper sheet ..........47 Status Monitor ........66, 70 Paper Size ..........47, 48 Switching the Printer Off (sleep) ....19 Paper Size Preview ......39, 47 Switching the Printer Off Completely ..