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Canon CX-G6400 User Manual

Color card printer.
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CX-G6400
COLOR CARD PRINTER
User's Guide
CANON FINETECH NISCA INC. 2017
4Y1-8612-010

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Table of Contents

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   Summary of Contents for Canon CX-G6400

  • Page 1 CX-G6400 COLOR CARD PRINTER User's Guide CANON FINETECH NISCA INC. 2017 4Y1-8612-010...
  • Page 2: Table Of Contents

    Table of Contents Canceling Printing Before You Begin ・・・・・・・・・・・・・・・・ Canceling Print Jobs from the Status Conventions ・・・・・・・・・・・・・・・・・・・・・ Monitor ・・・・・・・・・・・・・・・・・・・・・・・ Sample Screens ・・・・・・・・・・・・・・・・・・・ Pausing Printing ・・・・・・・・・・・・・・・・・・ Trademarks ・・・・・・・・・・・・・・・・・・・・・ Abbreviations ・・・・・・・・・・・・・・・・・・・・ 3. How to Use the Important Notices ・・・・・・・・・・・・・・・・・ Printer Driver Legal Notice ・・・・・・・・・・・・・・・・・・・・・...
  • Page 3 Table of Contents Adjusting the Color Balance 5. Maintenance ・・・・・・・・・・ Adjusting the Brightness ・・・・・・・・・・・・ Cleaning the Print Head Adjusting the Density ・・・・・・・・・・・・・・ ・・・・・・・・・・・・ Adjusting the Contrast Print Head Cleaning ・・・・・・・・・・・・・・ ・・・・・・・・・・・・・・・ Print the Gradation Smoothly Cleaning during Printing ・・・・・・・・・ ・・・・・・・・・・・・ Setting the Sharpness ・・・・・・・・・・・・・・...
  • Page 4 Table of Contents Paper is Not Feeding Correctly ・・・・・・・・ Status Monitor Does Not Start ・・・・・・・・ Improving the Print Quality ・・・・・・・・・・ Paper Is Jammed ・・・・・・・・・・・・・・・・・ "Request print head inspection" Appears on the Screen ・・・・・・・・・・・・・ List of Error Messages/Warning Messages ・・・・・・・・・・・・・・・・・・・・・・ Error Message ・・・・・・・・・・・・・・・・・・・...
  • Page 5: Before You Begin

    The sample CX-6400 printer driver screens displayed in this manual were created with Windows 10. Trademarks • Canon and the Canon logo are registered trademarks of Canon Inc. • Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 6: Abbreviations

    Reproduction of such items may be subject to criminal prosecution. • Please note that intellectual property protected by copyright may not be reproduced without the express permission of the copyright holder except for personal or household use under limited circumstances. Product Name ■ CX-G6400...
  • Page 7: Before Using The Printer

    Chapter 1 Before Using the Printer This section describes how to prepare the printer and procedures you should know before you use the printer. Printer Part Names and Functions .......................4 Connecting the Printer and Computer ..................10 Turning on/off Printer ..........................13 Loading Paper ...............................
  • Page 8: Printer Part Names And Functions

    Printer Part Names and Functions Names and functions of the components of this printer are described below. Front/Right Side View Operation panel P.10 Tray switch lever [ ] ( → ) [ ] Keys necessary for operation and lamps to Use in the "1 (Standard)"...
  • Page 9: Left Side View

    Printer Part Names and Functions Left Side View Rating plate Auto stacker P.26 [ ] [ ] (→ ) A serial number for identifying the printer Receives printed paper output from the is shown on this plate. printer. (The serial number is required when you Thick paper transport lever P.25 [...
  • Page 10: Inside The Printer

    Chapter 1 Before Using the Printer Inside the Printer Transport area Ink tank cover P.141 [ ] [ ] (→ ) Transports paper. Clean paper dust and ink Open this door when replacing the ink stains here. P.154 tank. (→ )...
  • Page 11: Operation Panel

    Printer Part Names and Functions Operation Panel TRAY PAUSE STATUS ERROR Tray key Status lamp [ ] [ ] Use this key to move the feeder lift tray This lamp lights up or blinks. upward/downward. Printing from the computer is possible.
  • Page 12 Chapter 1 Before Using the Printer Ink warning lamp (Bk/C/M/Y) Error lamp P.176 [ ] (→ ) [ ] P.147 (→ ) Lights when an error occurs. These lamps indicate the remaining amounts of Black (Bk), Cyan (C), Magenta Lit: An operator call error has occurred.
  • Page 13: Online And Sleep Modes

    Printer Part Names and Functions Online and Sleep Modes Online mode: This mode can print data from the computer. The power lamp and status lamp stays lit. Sleep mode: The printer is in power-saving mode. The printer automatically switches to sleep mode to save power when a certain amount of time elapses without receiving a print job or operating printer controls.
  • Page 14: Connecting The Printer And Computer

    Connecting the Printer and Computer This section explains how to connect the printer to the computer. The printer is compatible with Hi- Speed USB and LAN. Important • The USB cable is hot-swappable. However, it should be noted that the USB cable should not be connected or disconnected in the following cases: –...
  • Page 15: Connecting With Usb Cable

    Connecting the Printer and Computer Connecting with USB Cable Connect the USB cable to the printer and then to the computer. Note • The printer driver must be installed before connecting the USB cable. • For instructions on how to install the printer driver, refer to the Getting Started Guide.
  • Page 16: Connecting With Lan Cable

    Chapter 1 Before Using the Printer Connecting with LAN Cable Connect the printer to the network (LAN) using a LAN cable. Note • Use a Category 5e or better twisted pair Ethernet cable. • Connection to a corporate LAN must be made by a network administrator. •...
  • Page 17: Turning On/off Printer

    Turning on/off Printer This section explains how to switch the printer on and off. Turning on the Printer Make sure that the power cable is connected properly, and then turn on the printer. Press the Power key. Printhead cleaning is performed and the printer becomes ready for printing. When the printer is in the online mode, the status lamp stays lit.
  • Page 18: Turning Off The Printer

    Chapter 1 Before Using the Printer Turning off the Printer Make sure the printer is not operating. Press the Power key for at least 1 second. When the power lamp stops blinking, the printer is turned off. Note • When a given length of time elapses after switching to sleep mode, the printer is P.92 automatically turned off.
  • Page 19: Loading Paper

    Loading Paper The procedure of loading paper is described below. Make sure the power lamp is on. If the power lamp does not stay lit or it is not blinking, press the power key. While raising the side guide lever, move the side guide fully to the front side.
  • Page 20 Chapter 1 Before Using the Printer Prepare paper. For business card/card/postcard/envelopes ● 1. When loading envelopes, press down on all four corners and edges of the envelopes to flatten them. 2. As shown in the figure, flip through the four sides ( ) of the paper to separate the sheets.
  • Page 21 Loading Paper 3. Check the curl. As shown in the figure, if the paper is placed with the printing surface facing up and the paper is curled upward (Fig.1), fix the curl so that the paper is flat. (Fig.1) printing surface If the paper is curled downward (Fig.2), flatten the paper so that the curl does not exceed 2 mm.
  • Page 22 Chapter 1 Before Using the Printer 2. Check the curl. As shown in the figure, if the is placed with the printing surface facing up and the paper is card curled upward (Fig.1), fix the curl so that the is flat. card (Fig.1) printing surface...
  • Page 23 Loading Paper load the paper in the feeder lift tray according to the paper type of the paper. Important • Align the edges before loading. Otherwise, printing may be slanted, or a paper jam may occur. • The capacity of the feeder lift tray is as follows: Business card (Thickness: 0.245 mm (9.64 mil) or less): 500 sheets Postcard (Thickness: 0.245 mm (9.64 mil) or less):...
  • Page 24 Chapter 1 Before Using the Printer When using business card, card or plastic card ● Load the paper in the feeder lift tray as shown in the figure. Direction of paper feed...
  • Page 25 Loading Paper When using postcard ● 1. Pull out the auxiliary tray of the feeder lift tray. 2. Load the paper in the feeder lift tray as shown in the figure. Direction of paper feed...
  • Page 26 Chapter 1 Before Using the Printer When using envelopes ● 1. Pull out the auxiliary tray, and open the folded tray. 2. Load the envelopes with the flap closed and with the front facing up as shown in the figure. Direction of paper feed Important...
  • Page 27 Loading Paper While raising the side guide lever, slowly move the side guide until it stops against paper. Important • Do not press the side guide against the paper stack too strongly. A paper jam can result.
  • Page 28 Chapter 1 Before Using the Printer Press the TRAY key. The feeder lift tray rises automatically. Wait until it stops rising. Caution • Do not touch the feeder lift tray while it is in operation. In addition, do not insert your finger or any object under the tray.
  • Page 29 Loading Paper Set the each part on the delivery area according to the paper form of the paper. When using or thick plastic card special heavy paper ● Pull out the thick paper transport lever in the paper delivery slot. Important thick •...
  • Page 30 Chapter 1 Before Using the Printer When using envelopes ● Pull out the auxiliary tray of the auto stacker. Loading paper is completed. Important • If you change to a different type or size of paper, change the printer driver setting. •...
  • Page 31 Loading Paper Information about Paper ■ The following types of paper can be used with this printer: • Matte Coated Paper • Glossy paper • Plastic card • Postcard • Envelope Please contact your place of purchase for paper specifications and availability. Important •...
  • Page 32 Chapter 1 Before Using the Printer Paper Feed Direction and Image Orientation ■ On this printer, paper is fed from the feeder lift tray located to the right and ejected to the auto stacker located to the left. Note that the paper loading direction and image orientation differ depending on the type of paper.
  • Page 33: How To Print

    Chapter 2 How to Print The section describes how to basic printing procedure. Making Prints ..............................30 Canceling Printing ............................33...
  • Page 34: Making Prints

    Create a document using a paper size supported by the printer. Select [Print] from the [Files] menu (or the toolbar) of the application software. The Print dialog box appears. Select [Canon CX-G6400], and then click [Preferences] or [Properties].
  • Page 35 Making Prints Set the paper size and type. Important P.55 • Select the correct paper type to ensure optimal print quality. (→ ) • If the paper size you want to select is not found in the list, use the Customize feature to create P.48 a custom paper size.
  • Page 36 Chapter 2 How to Print Click [Print] in the Print dialog box. Printing starts. Important P.52 • Do not print outside the printable area of the dedicated paper. (→ ) • Before starting printing, check that the paper set in the printer is the same as the paper set with the printer driver in terms of size, shape and type.
  • Page 37: Canceling Printing

    Canceling Printing Canceling Print Jobs from the Status Monitor To cancel printing from the computer, click [Cancel Print Job] on the status monitor. The print job is canceled, and the currently printing job and the jobs that are under processing or receiving data in the printer are also abandoned, along with all print data in process in the computer.
  • Page 38: Pausing Printing

    Chapter 2 How to Print Pausing Printing To stop printing temporarily, press the Pause key on the operation panel. Press the Pause key again to resume printing. Note • Printing can be paused to perform printhead cleaning. P.118 (→ )...
  • Page 39: How To Use The Printer Driver

    Chapter 3 How to Use the Printer Driver This section describes the function of the each item in the printer driver dialog box. Opening the Printer Driver ........................36 Using Page Setup Features ........................39 Using Print Quality Features ......................... 62 Using the Overlay Settings Feature....................
  • Page 40: Opening The Printer Driver

    Instruction Manual that comes with your application software. Select [Print] from the [Files] menu or toolbar of the application software. The Print dialog box appears. Select [Canon CX-G6400] and then click [Preferences] (or [Properties]). The printer driver setup window appears.
  • Page 41: Opening The Printer Driver Setup Window From The [devices And Printers] Folder

    Opening the Printer Driver Opening the Printer Driver Setup Window from the [Devices and Printers] Folder Select as described below: Windows 10: Right-click on start and then select Control Panel -> Hardware and Sound -> Devices and printers. Windows 8.1: From the Desktop charms, select Settings ->...
  • Page 42: Opening The Printer Properties Window

    Chapter 3 How to Use the Printer Driver Opening the Printer Properties Window Select as described below: Windows 10: Right-click on start and then select Control Panel -> Hardware and Sound -> Devices and printers. Windows 8.1: From the Desktop charms, select Settings -> Control Panel -> Hardware and Sound -> Devices and Printers.
  • Page 43: Using Page Setup Features

    Using Page Setup Features Changes to paper size, paper type, number of copies, page orientation and more can be adjusted in the [ Page Setup] tab of the [Printing Preferences] window. [3] [4] [1] [5] [6] [7] [8] [9] [2] [10]...
  • Page 44 Chapter 3 How to Use the Printer Driver Paper Type P.55 [ ] (→ ) Set a paper type. Copies [ ] Set the number of copies to print. Orientation P.56 [ ] (→ ) Set the orientation of printing on the paper. Print with the selected orientation P.58 [...
  • Page 45: Registration Of Favorites

    Using Page Setup Features Registration of Favorites Frequently used print settings can be registered using [ Favorites]. Selecting a registered favorite from the [Favorites List] allows you to make prints with the registered print settings. Note • Up to ten print settings can be registered in [Favorites]. •...
  • Page 46 Chapter 3 How to Use the Printer Driver Click [Register/Delete]. The Register/Delete Favorites dialog box appears. Enter a desired name in the [Setting File Name] entry box and then confi rm the [Setting Contents]. A confirmation message appears.
  • Page 47 Using Page Setup Features Note • Entry in the [Setting File Name] entry box is mandatory. • Up to 16 characters can be entered. Spaces and tabs are not allowed. Click [Yes]. The print settings are registered in the [Favorites]. Click [OK].
  • Page 48 Chapter 3 How to Use the Printer Driver Note • Changing the Name of a Favorite To change the name of a registered favorite, select it from the [Registered Settings List] and then click [Change Name]. After changing the name, click [Register]. •...
  • Page 49: Default Settings

    Using Page Setup Features Default Settings ■ Default settings are as follows: Tab Name Item Name Setting Page Setup Paper Size [ ]Business Card 91.0 55.0 mm × Paper Type Matte Coated Paper Paper Form Paper Copies Orientation Portrait 180-degree Rotation Print with the selected orientation Color Resolution...
  • Page 50: Selecting The Paper Size

    Chapter 3 How to Use the Printer Driver Selecting the Paper Size Select the size of the paper to use for printing from the pull-down menu. Note • The current paper size can be identified in a preview. Standard card paper ■...
  • Page 51 Using Page Setup Features Margins mm Paper Size Paper Size Paper Form L) mm × Top Bottom Left Right Card CR80 Paper 85.6 x 54.0mm Thick paper 85.6 54.0 × Card CR80 Plastic 85.6x54.0mm Plastic card (thick) 85.6 54.0 × Card 3.5x5.5inch Plastic card (thick) 88.9 139.7...
  • Page 52: Setting A Custom Paper Size

    Chapter 3 How to Use the Printer Driver Customize ■ It is possible to register in the printer driver a desired paper size (width, length, etc.) which cannot be selected from the [Paper Size] pull-down menu of the printer driver as "Customize." However, this setting is effective only for the currently open document.
  • Page 53 Using Page Setup Features Click [ Custom Paper Size] on the [Page Setup] tab. The Custom Paper Size Settings dialog box opens. Select a basic paper size from the [Paper sizes list].
  • Page 54 Chapter 3 How to Use the Printer Driver Enter information about new paper. Name Enter the name of new paper in the [Name] text box. Can be entered up to 15 characters. Can not be used spaces and tabs. Display Unit Either mm or inch can be set.
  • Page 55 Using Page Setup Features Click [Register]. A confirmation message appears. Click [Yes]. Click [OK].
  • Page 56 Chapter 3 How to Use the Printer Driver Ranges of Custom Paper Sizes ■ Custom paper sizes can be selected from a range of values that is dependant on the paper type and form. Enter values within the ranges indicated in the table below. Paper Paper Length Thick paper...
  • Page 57 Using Page Setup Features • Paper/Thick paper/Card (20-30mil) Minimum Maximum Paper Width mm (inch) 85.0 (3.35) 120.0 (4.72) Paper Length mm (inch) 49.0 (1.93) 300.0 (11.81) Paper Width 3 (0.12) − − Top margin mm (inch) 1.5 (0.06) Bottom margin Paper Width 3 (0.12) −...
  • Page 58 Chapter 3 How to Use the Printer Driver • Envelope Minimum Maximum Paper Width mm (inch) 85.0 (3.35) 120.0 (4.72) Paper Length mm (inch) 73.0 (2.87) 270.0 (10.63) Paper Width 3 (0.12) − − Top margin mm (inch) 1.5 (0.06) Bottom margin Paper Width 3 (0.12)
  • Page 59: Selecting The Paper Type

    Using Page Setup Features Selecting the Paper Type Select the correct paper type in the Paper Type drop down menu. Matte Coated Paper Choose when you select matte coated paper to print. Glossy paper Choose when you select glossy paper to print. Inkjet postcard Choose when you select Inkjet postcard to print.
  • Page 60: Selecting The Orientation

    Chapter 3 How to Use the Printer Driver Selecting the Orientation Select the direction of print under Orientation. The results of printing of the following kind of document are assumed in the descriptions of the settings that follow. [Portrait] Select this option to print the document rotated 90 degrees to the right in relation to the direction of paper feeding.
  • Page 61 Using Page Setup Features [Landscape] Select this option to print the document horizontally in relation to the direction of paper feeding. Direction of paper feed 180-degree Rotation [ ] Check this check box to print a document set for [Portrait] or [Landscape] rotated 180 degrees. Portrait/rotated 180 degrees ・...
  • Page 62: Orientation

    Chapter 3 How to Use the Printer Driver Setting the Print with the Selected Orientation When you print to a business card or paper whose width is longer than its height, some application software may automatically change the paper orientation, hindering proper printing. If this happens, check the [Print with the selected orientation] check box so that proper printing takes place according to the [Orientation] setting of the printer driver.
  • Page 63 Using Page Setup Features Check the [ Print with the selected orientation] check box. Set the [Orientation]. When printing a document is in the Landscape: Select [Portrait] from the [Orientation] of the printer driver. Document [Orientation] of the printer driver Landscape Portrait When printing a document is in the Portrait:...
  • Page 64: Checking The Setting Contents

    Chapter 3 How to Use the Printer Driver Checking the Setting Contents Click [Check Settings] to confirm the current paper settings. Note • On the displayed screen, clicking [Copy] allows you to copy the settings. To read the copied settings, paste them to the page of application software such as Notepad.
  • Page 65: Checking The Version Information

    Using Page Setup Features Checking the Version Information Follow this procedure to confirm the printer driver version and copyright information. Click Version Information to open the Version Information dialog box. Serial number Printer serial number ROM Version Printer ROM version Click [Obtain Printer Information] to get information on the Obtain Printer Information printer connected.
  • Page 66: Using Print Quality Features

    Using Print Quality Features Print quality and color settings can be configured in the [ Color] tab of the [Printing Preferences] window. [3] [4] [1] [5] [6] [7] [2] [8] Paper Size Preview [ ] The selected paper size is displayed in a preview. Print Image After Changing Settings [...
  • Page 67 Using Print Quality Features Monochrome Print P.67 [ ] (→ ) Select this check box to make black-and-white prints. Defaults [ ] Reset the [Color] window to its defaults. Note • The settings configured on the [Detailed Settings] dialog box do not change even if you click [Defaults] in the [Color] tab.
  • Page 68: Selecting A Resolution

    Chapter 3 How to Use the Printer Driver Selecting a Resolution Resolution settings can be adjusted to control print quality. Prints data after processing it for a resolution of 1200 1200 dpi. × Input resolution 1200dpi Longer print times but higher print quality occurs when printing with the [Input Resolution 1200 dpi] setting.
  • Page 69: Selecting A Half-tone

    Using Print Quality Features Selecting a Half-tone The dot pattern or half tone can be adjusted to control print quality. This method is suitable for printing of graphics requiring clear borders Dither between colors. This method is suitable for printing of photos and graphics requiring Error Diffusion subtle gradation.
  • Page 70: Selecting A Color Correction

    Chapter 3 How to Use the Printer Driver Selecting a Color Correction It is possible to select a color correction method suitable for the document to be printed Driver Correction The optimum color adjustment is made for this printer. Image processing is performed at the highest speed without color Disable correction.
  • Page 71: Printing In Black And White

    Using Print Quality Features Printing in Black and White Color documents can be printed in black and white. When black-and-white prints are made, only black ink is used. To print in black-and-white, click the [ Monochrome Print] check box. Adjusting the Color Balance You can adjust the color balance for printed colors (cyan, magenta, yellow and black) if you are dissatisfied with the color tone of the printout.
  • Page 72 Chapter 3 How to Use the Printer Driver Adjust the color balance by moving the sliders for each color, and then click [OK]. The center of the slidebar is the default position (0). The slider can be moved between -50 to +50.
  • Page 73: Adjusting The Brightness

    Using Print Quality Features Adjusting the Brightness If you believe the overall image is too dark or too bright, a brightest adjustment can be made. This adjustment changes the mid-range colors without affecting the darkest or brightest areas of the image.
  • Page 74: Adjusting The Density

    Chapter 3 How to Use the Printer Driver Note • Click [Defaults] to return the printer to the default settings on the [Detailed Settings] dialog box. • The print image with selected color corrections is displayed in the [Print Image After Changing Settings] section of the window.
  • Page 75: Adjusting The Contrast

    Using Print Quality Features Note • A density value can be directly entered into the entry box located to the left of the slider bar. Alternatively, clicking the arrows on both sides of the slidebar can decreases or increases the setting by 1.
  • Page 76: Print The Gradation Smoothly

    Chapter 3 How to Use the Printer Driver Note • To distinguish clearly between the light portion and dark portion, increase the contrast. To increase the number of intermediate colors by reducing the difference between the light portion and dark portion, decrease the contrast.
  • Page 77: Setting The Sharpness

    Using Print Quality Features Note • Click [Defaults] to return the printer to the default settings in the [Detailed Settings] dialog box. • The print image with selected color corrections is displayed in the [Print Image After Changing Settings] section of the window. •...
  • Page 78 Chapter 3 How to Use the Printer Driver Adjust the sharpness level, and then click [OK]. 0(None) No adjustment is made to sharpness. 1(Small) To increase sharpness, select one of [1(Small)], [2(Medium)], and [3(Large)]. 2(Medium) The more the number, the more the contour enhancement effect. 3(Large) Note •...
  • Page 79: Using The Overlay Settings Feature

    Using the Overlay Settings Feature Overlay printing is a printer function which internally combines two pieces of data, i.e., the fixed data created in advance as a "form file" that is commonly printed on all pages and the data on each page of a document (variable data such as characters.) The combined data (form and variable data) is printed onto each printed sheet using the same form but different information from the variable data.
  • Page 80: Printing A Form To A File

    Chapter 3 How to Use the Printer Driver Printing a Form to a File Send (print) fixed data (image, template, etc.) to the printer to create a form file. Open the data to be created as a form fi le using the application software used to create the data.
  • Page 81 Using the Overlay Settings Feature Specify the [File Name] and location to save the form fi le, and then click [Save]. Enter a comment (Optional), and then click [OK]. Can be entered up to 31 characters. Click [Print] in the Print dialog box. The form file (*.ofe) is stored at the specified storage location.
  • Page 82 Chapter 3 How to Use the Printer Driver Important • When carrying out overlay printing in the server/client environment, observe the following setting precautions: – Store the form file (*.ofe) in a shared folder that can be referenced by both the server and client.
  • Page 83: Carrying Out Overlay Printing

    Using the Overlay Settings Feature Carrying out Overlay Printing Carry out overlay printing with a form file. Open the data to be used as print data using the application software used to create the data. Display the printer driver setup window from the application software. P.36 (...
  • Page 84 Chapter 3 How to Use the Printer Driver Select the [Overlay Printing], and then click [Reference]. You can directly enter the file path name in the [File Name] entry box. Specify a form fi le and click [Open]. Select the file with an extension ".ofe."...
  • Page 85 Using the Overlay Settings Feature Confi rm the information about the form fi le shown in the [Form File Information] and the [Preview] panes. To see the preview, check the [Preview] check box. Some form files may not show its information in the [Form File Information] and the [Preview] panes.
  • Page 86 Chapter 3 How to Use the Printer Driver Note • Carrying out Overlay Printing with Simple Settings When the [Print the overlay with simple setting] check box is checked, overlay printing can be completed faster than normal overlay printing ([Print the overlay with simple setting] check box is not checked).
  • Page 87 Using the Overlay Settings Feature Click [Print] in the Print dialog box. The document is printed over the form data. Note • When carrying out overlay printing, the print settings made for the form file must be completely the same as those made for the document. If any setting is different between them, overlay printing cannot be performed.
  • Page 88: Using Advanced Settings

    Using Advanced Settings Print order and print speed can be adjusted in the [ Advanced Settings] tab of the [Printing Preferences] Window. [1] [2] [3] [4] Paper Size Preview [ ] The currently set paper size is displayed in a preview. Print Order P.85 [...
  • Page 89: Selecting Print Order

    Using Advanced Settings Important • The settings on the [Print Order] do not take effect when the [Enable advanced printing features] check box is not checked in the [Advanced] tab displayed in the printer properties window. Selecting Print Order Decide on whether to start printing from the first or last page. To print from the first page afterwards, select [Ascend];...
  • Page 90: Adjusting The Paper Feed Interval

    Chapter 3 How to Use the Printer Driver Adjusting the Paper Feed Interval A follow the procedure below to adjust the paper feed interval according to the type of print data, such as when sheets would be stained due to the next sheet being ejected before the printed surface of the current sheet dries completely.
  • Page 91: Using Utility Features

    Using Utility Features Printer maintenance and control of some printer features is performed in the [ Utility] tab of the [Printing Preferences] window or the [Printer Properties] window. [1] [8] [9] [2] [3] [4] [10] [5] [11] [6] [12] [7] [13]...
  • Page 92 Chapter 3 How to Use the Printer Driver Start Status Monitor P.106 [ ] (→ ) Displays the Status Monitor window. Special Settings * P.95 [ ] (→ ) Configure custom printer settings. Normally, do not use this button. Cleaning Sheet Transport [...
  • Page 93 Using Utility Features Important • The settings that can be configured on the [Utility] tab of the printer properties window are different from those that can be configured on the [Utility] tab of the printing preferences window. • When configuring settings in the [Utility] tab, the printer must be powered and connected to the computer.
  • Page 94: Switching The Printer To The Sleep State

    Chapter 3 How to Use the Printer Driver Switching the Printer to the Sleep State Switch the printer to the sleep state (power saving state). Important • When printing is in progress or an error has occurred, the printer cannot be switched to the sleep state.
  • Page 95 Using Utility Features Click the [Utility] tab and click [ Sleep]. A confirmation message appears. Click [Yes]. The power lamp blinks slowly, and the printer is switched to the sleep state.
  • Page 96: Setting

    Chapter 3 How to Use the Printer Driver Changing the Sleep Timer/Off Timer Setting You can switch this printer to the sleep state automatically (sleep timer), or turn it off automatically (off timer) when it is not operated for a preset time. Important •...
  • Page 97 Using Utility Features Click the [Utility] tab and click [ Sleep Timer Setting]. The Sleep Timer Setting dialog box appears. Enter the setting time of the sleep timer. The time can be set in minutes within the range from 1 to 60 (min).
  • Page 98 Chapter 3 How to Use the Printer Driver Enter the setting time of the off timer. The time can be set in minutes within the range from 1 to 720 (min). If the off timer is not necessary, uncheck the [Enable off timer setting] check box. Click [Send].
  • Page 99: Changing Special Settings

    Using Utility Features Changing the Special Settings Use the [Special Settings] to change the special settings of the printer as required. Normally, it is not necessary to change the settings. There are five special settings. [ Ink Pre-fire On The Paper] A very small quantity of ink is constantly discharged onto paper at regular intervals in order to maintain the print head performance.
  • Page 100 Chapter 3 How to Use the Printer Driver Auto Cleaning Mode 2 [ ] This feature produces the best results when making large amounts of prints or printing on paper with significant paper dust. However, printing may take longer than usual (check box not clicked) depending on the environment where the printer is used, and the printing data.
  • Page 101 Using Utility Features Change settings as needed. Note • When the computer cannot communicate with the printer (offline status), the special settings that the computer received in the last communication (when the printer was in the online status) are displayed. Click [Send].
  • Page 102 Chapter 3 How to Use the Printer Driver Click [Yes]. The changed special settings are sent to the printer. Click [Close].
  • Page 103: Printing

    Using Utility Features Changing the Ink Jetting Amount for Printing Change the amount of ink used for printing. You can adjust the overall density, changing color settings such as color balance and density to exceed the setting range. You must first register a new paper type before increasing the ink jetting amount for printing.
  • Page 104 Chapter 3 How to Use the Printer Driver Display the properties window of the printer. P.38 ( → ) Click the [Utility] tab and click [ Add Custom Paper Type]. The Add Custom Paper Type dialog box appears.
  • Page 105 Using Utility Features Select the profi le from [Paper Type Names]. Select one from Matte Coated Paper, Glossy paper, Inkjet postcard, Envelope and Plastic Card. Enter information about new paper type. Custom Paper Type Enter the name of new paper. Name Can be entered up to 31 characters.
  • Page 106 Chapter 3 How to Use the Printer Driver Click [Register]. A confirmation message appears. Click [Yes]. Note • When registering a new media type specifying to increase ink jetting amount, a confirmation message such as the following will be displayed. Confirm the message, and then click [Yes].
  • Page 107 Using Utility Features Click [Close]. Note • Deleting a paper type To delete a registered paper type, select if from the [Paper Type Names], and then click [Delete].
  • Page 108 Chapter 3 How to Use the Printer Driver...
  • Page 109: How To Use The Status Monitor

    Chapter 4 How to Use the Status Monitor The status monitor allows you to check the current status of the printer. Displaying the Status Monitor ......................106 Using the Status Monitor ........................110...
  • Page 110: Displaying The Status Monitor

    Displaying the Status Monitor This section describes how to start and display the Status Monitor. Starting the Status Monitor Follow the procedure below to start the Status Monitor. Note • By default, the Status Monitor will start automatically every time a print job begins. •...
  • Page 111: How To Start And Display The Status Monitor

    Displaying the Status Monitor The Status Monitor starts. How to Start and Display the Status Monitor The method to start and display the Status Monitor can be set. Start Options ■ Use either method described below to set the start method. [Start During Printing] The Status Monitor automatically starts and displays when a print job starts.
  • Page 112 Chapter 4 How to Use the Status Monitor Click the [Start] and select the desired option. Click either Start During Printing or Start With Windows. A dot symbol ( ) marks the currently ● selected item. Note • Disable auto start function while printing If you want to disable the Status Monitor from automatically appearing when printing begins, click the [Disable auto start function while printing] check box in the Start menu.
  • Page 113: View Options

    Displaying the Status Monitor View Options ■ Use one of the methods described below to set the display method. [Start With Popup] Open and display the Status Monitor window. (This is the default setting.) [Minimize at Start] Minimize and store the open Status Monitor window on the taskbar. [Start at Task Tray] Create an icon for the open Status Monitor window and stores the icon in the task tray.
  • Page 114: Using The Status Monitor

    Using the Status Monitor The status monitor allows you to check the current status of the printer, print status, ink information, and maintenance cartridge information. Graphic image of the printer status P.112 [ ] (→ ) Graphic image showing the current status of the printer. Print Status P.111 [...
  • Page 115: Viewing The Print Status

    Using the Status Monitor Ink Information P.147 [ ] (→ ) Displays the amount of remaining ink. Maintenance Cartridge Information P.152 [ ] (→ ) Displays the amount of ink collected in the maintenance cartridge. Viewing the Print Status ■ Use these features to monitor the progress of print jobs.
  • Page 116: Viewing The Printer Status

    Chapter 4 How to Use the Status Monitor Viewing the Printer Status ■ Use these features to monitor the status of the printer. The printer status will be displayed using one of the following images. Displayed when the printer is in normal status. (Background is blue) The printer is online and ready to print.
  • Page 117 Using the Status Monitor Note • The Status Monitor will only open when an error occurs if it has been minimized or placed in the task tray. The Status Information indicates the status of the printer by displaying the following 4 icons and messages.
  • Page 118 Chapter 4 How to Use the Status Monitor After you read the message displayed in the Status Information, follow the procedure below if you want to open another window to learn more details. Select the message to read, and click [Detailed Status Display button]. The description window opens and displays a description of the message and provides troubleshooting advice.
  • Page 119: Maintenance

    Chapter 5 Maintenance Cleaning the Print Head ........................116 Adjusting Print Head Position ......................119 Detailed Printhead Position Adjustment ..................131 Checking Setting Values ........................138 Replacing the Ink Tank ...........................141 Replacing the Maintenance Cartridge ..................148 Cleaning the Printer ..........................153...
  • Page 120: Cleaning The Print Head

    Cleaning the Print Head If your prints appear faint, this could mean that dust and paper dust have clogged the print head. Clean the print head to clear clogged nozzles. Select light, medium, or strong cleaning based on print results. Recovery operation performed first when print head nozzle clogging Light Cleaning occurs.
  • Page 121: Print Head Cleaning

    Cleaning the Printhead Print Head Cleaning This section describes how to perform print head cleaning from the [Utility] tab. Open the printer driver setup window. P.36 ( → ) Click the [Utility] tab and choose [Light Cleaning], [Medium Cleaning] or [Strong Cleaning].
  • Page 122: Cleaning During Printing

    Chapter 5 Maintenance Cleaning during Printing You can stop printing temporarily to clean print heads. Important • The [Utility] tab will not be available when the printer is paused. Press the Pause key. Select [Light Cleaning], [Medium Cleaning] or [Strong Cleaning] from the [Cleaning] menu on the status monitor.
  • Page 123: Adjusting Print Head Position

    Adjusting Print Head Position Adjust the print head position if a color shift is found. To adjust the print head position, print adjustment patterns and enter adjustment values while looking at the printed adjustment patterns. Important • When adjusting the print head make sure to use the actual paper you will use for printing. •...
  • Page 124 Chapter 5 Maintenance Click the [Utility] tab, and click [ Print Head Position Adjustment]. The Print Head Position Adjustment dialog box appears. Note • Clicking [The details of the adjustment method are here] in the Print Head Position Adjustment dialog box will display the help screen showing the print head adjustment method.
  • Page 125 Adjusting Print Head Position Make sure the printer is not operating, [Step 1] Print adjustment patterns. Click [Print]. A confirmation message appears. Confi rm the displayed message, and then click [Yes].
  • Page 126 Chapter 5 Maintenance When using a business card: The two print head position adjustment patterns are printed. When using a : The one print head position adjustment pattern is printed. postcard Reference position (black frame) Adjustment pattern (Vertical) Transport direction Adjustment pattern (Horizontal) A confirmation message appears.
  • Page 127 Adjusting Print Head Position [Step 2] Check the reference position. Check whether the black frame is centered on the paper. Normally, this frame border is drawn 2.0 mm (0.08 inch) above the top end of the paper and 2.0 mm (0.08 inch) from the leftmost end. Adjust the reference position only when it is deviated significantly.
  • Page 128 Chapter 5 Maintenance Click [Proceed to Step 3]. [Step 3] Adjust the print head position for black. Check (B) Vertical Direction and (X) Horizontal Direction in adjustment pattern [K] (Black). Note • If the radio button is selected, the visible point in the adjustment pattern in [Head Position Adjustment] dialog box will be outlined in red.
  • Page 129 Adjusting Print Head Position • Vertical adjustment: The adjustment value is found on the magenta and black lines which appear to be connected most smoothly (without steps). For example, in the pattern shown on the right, the adjustment value is 0. Click the radio button (B) and then specify the vertical adjustment value.
  • Page 130 Chapter 5 Maintenance Enter the adjustment value, click [Proceed to Step 4]. [Step 4] Adjust the print head position for cyan and yellow. Adjust the print head position for cyan while looking at the adjustment pattern [C], and adjust the print head position for yellow while looking at the adjustment pattern [Y]. Note •...
  • Page 131 Adjusting Print Head Position Adjust the print head position for cyan and yellow. • Vertical adjustment: With regard to cyan and yellow, the adjustment value is found on the magenta and cyan (or yellow) lines which appear to be connected most smoothly (without steps).
  • Page 132 Chapter 5 Maintenance When the entry is complete, click [Send]. A confirmation message appears. Click [Yes]. The adjustment value is transmitted to the printer to adjust the head positions. Click [OK].
  • Page 133 Adjusting Print Head Position Click [Print] again to print a head position adjustment pattern and check that the head positions have been adjusted correctly. Make sure the lines of each color are smoothly connected at "0" on the adjustment patterns. If the lines appear to be out of alignment (stepped), readjustment is required.
  • Page 134 Chapter 5 Maintenance When the head position adjustment process is complete, click [Close]. A confirmation message appears. Click [Yes].
  • Page 135: Detailed Printhead Position Adjustment

    Detailed Printhead Position Adjustment These adjustment procedures are intended for maintenance personnel who have completed regular [Printhead Position Adjustment] but seek more detailed adjustment. Note • The detailed printhead position adjustment cannot be performed for business cards and card- size paper. Apply settings under postcards. Click Step 6 [Go to Detailed Printhead Position Adjustment].
  • Page 136 Chapter 5 Maintenance Make sure the printer is not operating, and then click [Print]. A confirmation message appears. Confi rm the displayed message, and then click [Yes]. Printing of adjustment patterns starts.
  • Page 137 Detailed Printhead Position Adjustment Detailed printhead position adjustment pattern ■ (1) Transport (2) direction (3) If adjustment patterns have been printed normally, click [Yes]. If you select [No], adjustment patterns will be printed again.
  • Page 138 Chapter 5 Maintenance [Step 2] Adjust the print head position for black. Check (1), (2) and (3) in adjustment pattern [K] (Black) and read and enter the value at the point of their intersection with the Magenta line. Note • If the radio button is selected, the visible point in the adjustment pattern in Detailed Print Head Position Adjustment dialog box will be outlined in red.
  • Page 139 Detailed Printhead Position Adjustment [Step 3] Adjust the print head position for cyan and yellow. Check (1), (2) and (3) in adjustment pattern [C] (Cyan) and [Y] (Yellow), read and enter the value at the point of their intersection with the Magenta line. Note •...
  • Page 140 Chapter 5 Maintenance Click [Yes]. The adjustment value is transmitted to the printer to adjust the head positions. Click [OK]. Click [Print] again to print a detailed head position adjustment pattern and check that the head positions have been adjusted correctly. Make sure the lines of each color are smoothly connected at "0"...
  • Page 141 Detailed Printhead Position Adjustment Click [Close]. A confirmation message appears. Click [Yes].
  • Page 142: Checking Setting Values

    Checking Setting Values How to print information about the current settings of the printer. Select the printer or a file (*.txt) as the output destination. Important • The setting information cannot be printed if an error has occurred or while the printer is printing. When printing the setting information, check that paper is set in the printer.
  • Page 143 Checking Setting Values Select [Output to Printer] or [Output to File] and click [Proceed]. The setting values have printed. How to Read the Printed Setting Values ■ C X - G 6 4 0 0 Serial Number of Printer P r i n t e r S e r i a l N u m b e r No.XXXXX Firmware ROM Version F i r m w a r e R O M V e r s i o n...
  • Page 144 Chapter 5 Maintenance Note • The current number of prints made is displayed in "Total Print Count" and "Total Print Count (Plastic)". [Total Print Count] Printed paper length is calculated and counted based on business card size (55.0 mm (2.17 inch)). Printed paper length of plastic cards is calculated at three times the normal amount.
  • Page 145: Replacing The Ink Tank

    Replacing the Ink Tank If an ink tank is out of ink, the corresponding ink warning lamp lights up and an error message "xxxx ink empty" appears on the status monitor. The procedures for replacing the ink tank and checking the ink condition are described below. Replacing the Ink Tank Caution •...
  • Page 146 Chapter 5 Maintenance Note • For best results, only use CX G6400 ink tanks. • The ink tank positions are shown below. The printer is designed so that ink tanks cannot be inserted in wrong ink tank slots. Do not attempt to force ink tanks into the wrong slots.
  • Page 147 Replacing the Ink Tank Open the ink tank door. Open the ink tank cover. Slowly remove the ink tank.
  • Page 148 Chapter 5 Maintenance Remove the new ink tank from the box. Important • To prevent soiling of the surrounding area, damage to the ink tank and poor printing, do not touch the ink outlet and terminal. • Never drop or apply excessive force to an ink tank. Ink can stain clothing and the work area. •...
  • Page 149 Replacing the Ink Tank Load a new ink tank. Insert the ink tank into the ink tank slot with the correct side up. Caution • There are sharp pins in the ink tank slots. To avoid injury, never put your fingers into this area.
  • Page 150 Chapter 5 Maintenance Close the ink tank door. Important • Dispose the used ink tank according local laws and regulations.
  • Page 151: Checking The Ink Information

    Replacing the Ink Tank Checking the Ink Information The ink information will be indicated on the status monitor and by the ink warning lamp. Indication by ink Indication on status monitor Status warning lamp • The ink tank must be replaced. STATUS ERROR Blinking...
  • Page 152: Replacing The Maintenance Cartridge

    Replacing the Maintenance Cartridge When the maintenance cartridge becomes full of collected ink, the maintenance cartridge warning lamp lights up and a message "Maintenance cartridge full" appears on the status monitor. Replacing the Maintenance Cartridge Caution • For safety, keep the used maintenance cartridge out of the reach of children. •...
  • Page 153 Replacing the Maintenance Cartridge Slowly pull out the maintenance cartridge. Important • Be sure not to drop the maintenance cartridge, ink may stain the floor or clothing.
  • Page 154 Chapter 5 Maintenance Insert a new maintenance cartridge. Close the maintenance cartridge door. The error message on the Status Monitor disappears, and printing starts.
  • Page 155 Replacing the Maintenance Cartridge Put the used maintenance cartridge in the plastic bag. Zip the plastic bag closed completely. Important • Dispose the used maintenance cartridge according local laws and regulations. • Avoid dropping the cartridge or storing it at an angle to prevent ink from leaking, if ink does leak it may cause stains.
  • Page 156: Checking The Maintenance Cartridge Information

    Chapter 5 Maintenance Checking the Maintenance Cartridge Information The maintenance cartridge information will be indicated on the status monitor and by the maintenance cartridge warning lamp. Indication by maintenance cartridge Display on status monitor Status warning lamp • The maintenance cartridge is full and must be replaced.
  • Page 157: Cleaning The Printer

    Cleaning the Printer Clean the printer periodically to preserve the print quality and prevent issues. Warning • When cleaning the outside and inside of the printer, do not use a flammable solvent such as thinner, benzene, or alcohol. As a result, a fire or electric shock may occur. Cleaning the Exterior of the Printer If the exterior is dirty, paper may become dirty and dust may find its way into the printer, resulting in poor quality prints.
  • Page 158: Cleaning The Transport Area

    Chapter 5 Maintenance Wipe the exterior clean with a damp cloth wrung out thoroughly. Connect the power cord and interface cable. Cleaning the Transport Area If the transport area becomes dirty or clogged with paper dust, paper may not be transported properly, and prints may be dirty.
  • Page 159 Cleaning the Printer Disconnect the power plug from the outlet. Important • While the power lamp is lit or blinking, do not remove the power plug from the outlet. A printer failure could result. Disconnect the power cord and interface cable. Open the ink tank door, press the upper unit release lever to open the upper unit.
  • Page 160 Chapter 5 Maintenance Using a dry cloth, thoroughly remove ink, dust, and paper dust around the transport area. When cleaning the transport belt, turn the jam recovery dial in the paper feed direction. Important • Do not use paper towels or tissue paper. Cut paper chips or paper dust could enter the printer and cause a failure.
  • Page 161: Cleaning The Pick-up Roller

    Cleaning the Printer Cleaning the Pick-up Roller If printed paper is stained or paper cannot be fed properly, the pick-up roller may be stained and needs to be cleaned. Press the TRAY key to move the feeder lift tray downward. Wait until it stops.
  • Page 162 Chapter 5 Maintenance Open the ink tank door, press the upper unit release lever to open the upper unit. Important • Make sure to carry out these steps to prevent misoperation.
  • Page 163 Cleaning the Printer Wipe the pick-up rollers clean with a damp cloth wrung out thoroughly. 1. Thoroughly wipe the roller grooves. 2. Rotate the pick-up roller from front to back. If the roller does not turn, apply more force when rotating it. 3.
  • Page 164 Chapter 5 Maintenance Reload paper. P.15 ( → ) Printing restarts. To cancel the print job, click [Cancel Print Job] on the status monitor. P.33 (→ )...
  • Page 165: Troubleshooting

    Chapter 6 Troubleshooting For Troubleshooting Operations .....................162 List of Error Messages/Warning Messages ................176...
  • Page 166: For Troubleshooting Operations

    For Troubleshooting Operations If problems persist after trying these procedures, contact your place of purchase. Power Does not Turn On Check Point Solution Power key is not switched on? Press the Power key. Printer power cord unplugged? Make sure that the power cord is plugged in completely. Is the power outlet supplying Try plugging in other electric appliances.
  • Page 167 For Troubleshooting Operations Check Point Solution Is the computer's configuration Selecting "Never" in the Microsoft Windows Power Saver or for suspend or sleep state set to Power Option settings will prevent the computer from entering a something other than "Never"? sleep state.
  • Page 168 Chapter 6 Troubleshooting Check Point Solution (When you are connected Make sure that the computer and this printer are installed on the within a network environment) same network according to the following steps: Are the printer and computer configured on the same (Confirming the IP address) network? 1.
  • Page 169 For Troubleshooting Operations (Adding a new port) 1. Select as described below: For Windows 10 ・ Right-click on start and then select Control Panel -> Hardware and Sound -> Devices and printers. For Windows 8.1 ・ From the Desktop charms, select Settings -> Control Panel -> Hardware and Sound ->...
  • Page 170: Slow To Print

    Chapter 6 Troubleshooting Slow to Print Check Point Solution Did you set the number In such a case, specify the number of copies on the printer driver of prints in the application side. Depending on the application software, it may take more software? time than usual to print if you have set the number of prints in the application software.
  • Page 171: Paper Is Not Feeding Correctly

    For Troubleshooting Operations Paper is Not Feeding Correctly Check Point Solution Is the dedicated paper being Use dedicated paper. used? Using paper other than dedicated paper can cause paper jams and malfunctions. Is the paper leading edge Fix the curl so that the paper is flat. P.17 (→...
  • Page 172 Chapter 6 Troubleshooting Check Point Solution If the above solutions do not Try the following steps. solve the problem. (Solution 1) 1. Create the paper size whose form is set to [Thick paper] using [Custom paper size]. P.48 (→ ) 2.
  • Page 173: Status Monitor Does Not Start

    For Troubleshooting Operations Important • If you have changed the paper, hold the tray switch lever as shown in the drawing and change the setting to "1 (Standard)". Incorrect settings may result in paper transport problems. Status Monitor Does Not Start Check Point Solution The Status Monitor setting is...
  • Page 174: Improving The Print Quality

    Chapter 6 Troubleshooting Improving the Print Quality Condition Solution Streaks appear on the print. Confirm that the paper set (size, shape, and type) matches the paper (size, shape, and type) configured by the application software or printer driver. Set the resolution to [Input resolution 1200dpi] (prioritize image quality) and then print.
  • Page 175 For Troubleshooting Operations Condition Solution The halftone representation is Open the [Color] tab of the printer driver, and set the [Half-tone] coarse. to [Error Diffusion]. P.65 (→ ) The area around characters or Open the [Utility] tab in the printer driver and then select the the layer areas appear uneven.
  • Page 176 Chapter 6 Troubleshooting Condition Solution The paper edges are stained. The paper may be curled. Flatten the paper. P.17 (→ ) Open the [Utility] tab in the printer driver and then select the [Stain Reduction] in the [Special Settings]. P.95 (→...
  • Page 177: Paper Is Jammed

    For Troubleshooting Operations Paper Is Jammed When a paper jam occurs during printing, the printing is interrupted and the Status Monitor will display an error message such as "Paper jam #". Follow the steps below to remove the paper jam. Open the ink tank door, press the upper unit release lever to open the upper unit.
  • Page 178 Chapter 6 Troubleshooting If paper cannot be removed in step 2, remove it by turning the dial in the direction to eject paper with pinch roller opened. After removing paper, return the pinch rollers to their original positions. Pinch roller Close the upper unit, and then close the ink tank door.
  • Page 179: Appears On The Screen

    For Troubleshooting Operations "Request of the print head check" Appears on the Screen If a "Check the print head" warning or "Replace print head" a Service Call Error appears, "Request of the print head check" will also appear as a pop-up on the screen. Because cleaning is more frequent than usual, print head check is necessary.
  • Page 180: List Of Error Messages/warning Messages

    List of Error Messages/Warning Messages When trouble occurs while operating the printer or printing, the Status Monitor will activate and display error messages and warning messages. If problems persist after trying these procedures, please contact your place of purchase. Note •...
  • Page 181 List of Error Messages/Warning Messages Error Message Error Content Handling Paper Length different X The length of the paper that is If the paper is different, replace set differs from the paper size with the proper paper. ("X" represents number) configured by the application If the application software or software or printer driver.
  • Page 182 Chapter 6 Troubleshooting Error Message Error Content Handling Stacker overloaded Paper ejected to the auto Remove the ejected paper. stacker has exceeded the upper limit. Stacker inspection Paper is jammed in the auto Remove the ejected paper. stacker. Paper retention X Paper still remains after removal Open the upper unit and check of jammed paper.
  • Page 183 List of Error Messages/Warning Messages Error Message Error Content Handling XXXX ink empty. There is no ink available for Replace with a new ink tank. printing. P.141 (→ ) "XXXX" represents Black, Cyan, ( Magenta, or Yellow.) XXXX ink tank setting error. The ink tank is not inserted Install the ink tank again.
  • Page 184 If the same error occurs again, take note of the message displayed "XXXX" and contact your place of purchase. Connected to a model other It is connected to a printer Connect with this printer. than Canon CX-G6400 other than this printer.
  • Page 185 P.210 (→ ) If the printer is shared, start Windows Task Manager, and confirm that "Canon XXXX Status Monitor Service" (where XXXX is the model name) is registered in the [Service] tab. If it is not registered, follow the steps below to register the service.
  • Page 186: Service Call Error

    Chapter 6 Troubleshooting Error Message Error Content Handling XXXX ink level unknown The remaining ink level cannot Replace with new ink tank. be detected. To continue printing, the ink "XXXX" represents Black, Cyan, ( level detection function must Magenta, or Yellow.) be disabled.
  • Page 187: Warning Message

    List of Error Messages/Warning Messages Warning Message Warning Message Warning Content Handling XXXX ink low. The remaining ink is low. Prepare a new ink tank. "XXXX" represents Black, Cyan, ( Magenta, or Yellow.) Maintenance cartridge level The maintenance cartridge is Prepare a new maintenance low.
  • Page 188 Chapter 6 Troubleshooting Warning Message Warning Content Handling XXXX print head is over- Adjust the paper feed interval Please wait a while. heated. to lower the print head To cancel the print job, click temperature. [Cancel Print Job] on the status "XXXX"...
  • Page 189: Appendix

    Chapter 7 Appendix Moving the Printer ............................186 Shipping the Printer ..........................190 Uninstall Printer Driver ...........................194 About Network Utility ..........................197...
  • Page 190: Moving The Printer

    Moving the Printer When moving the printer on the same floor or to another floor, follow the procedure below. Caution • Before moving the printer, be sure to execute [Moving The Printer] from the printer driver. Moving the printer without taking necessary measures could cause ink leak inside the printer, resulting in a fire, electric shock, or machine failure.
  • Page 191 Moving the Printer Important • Administrative privileges over this printer are required to configure settings of this printer. If a user without administrative privileges proceeds with configuration of settings, a message "You do not have rights to printer management. Please contact your system administrator." appears. Administrative privileges required for certain features P.89 For more details, see...
  • Page 192 Chapter 7 Appendix Click the [Utility] tab and click [ Moving The Printer]. Remove ink from the ink receiver so that ink does not leak during movement. A confirmation message appears. Click [Yes]. It takes approximately 2 minutes for the printer to prepare to be moved. Do not operate the printer before the message indicating that removal of ink is completed appears.
  • Page 193 Moving the Printer Check that execution of [Moving The Printer] is completed, and then click [OK]. Turn the power off after you confi rm that the printer has stopped. Disconnect the power plug from the outlet. Important • When the power lamp is lit or blinking, do not remove the power plug from the outlet. A printer failure could result.
  • Page 194: Shipping The Printer

    Shipping the Printer When shipping the printer for relocation, moving, etc. over a long distance or by use of a transportation means (airplane, train, automobile, etc.) accompanied by vibrations, be sure to make preparations following the procedure described below. Caution •...
  • Page 195 Shipping the Printer Important • Administrative privileges over this printer are required to configure settings of this printer. If a user without administrative privileges proceeds with configuration of settings, a message "You do not have rights to printer management. Please contact your system administrator." appears. Administrative privileges required for certain features P.89 For more details, see...
  • Page 196 Chapter 7 Appendix Click the [Utility] tab and click [ Shipping The Printer]. Remove ink from the ink receiver so that ink does not leak during movement. A confirmation message appears. Click [Yes]. It takes approximately 20 minutes for the printer to prepare to be moved. Only operate the printer after the message indicating that the removal of ink has been completed appears.
  • Page 197 Shipping the Printer When the following message appears, remove ink tanks. Do not operate the printer before the message indicating that [Shipping The Printer] is completed appears. Check that execution of [Shipping The Printer] is completed, and then click [OK]. Turn the power off after you confi rm that the printer has stopped.
  • Page 198: Uninstall Printer Driver

    Remove all interface cables. After confirming that printing is completed, remove all interface cables after turning off the printer's power. From Start menu, select All apps -> Canon CX-G6400 -> Canon CX-G6400 Printer Driver Uninstall. Windows 8.1: 1. Move the mouse pointer to the lower right corner (or upper right corner) of the window to show the Charms bar, and click [Start].
  • Page 199 Uninstall Printer Driver Click [Start]. Note • A user account control dialog box may appear. In this case, click [Yes].
  • Page 200 Chapter 7 Appendix Click [Finish]. The [Changing System Settings] dialog box will appear. Click [Yes]. Restart Windows. Note • If [No] is selected, always restart your computer before installing the printer driver again. • If the network utility is installed, a screen such as the following will be displayed. To continue uninstalling, follow the instructions on the screen.
  • Page 201: About Network Utility

    Starting the Network Utility From Start menu, select All apps -> Canon CX-G6400 Network IF -> Utility. Windows 8.1: 1. Move the mouse pointer to the lower right corner (or upper right corner) of the window to show the Charms bar, and click [Start].
  • Page 202: Configuring The Network

    Chapter 7 Appendix Note • Searching for the Printer When the network utility is launched, it will automatically search for a printer but if the printer is not detected perform a search for the printer. From the main screen's [View] menu, click [Find Again] (or click on the toolbar).
  • Page 203 About Network Utility Configure the Installation Site ■ Configure the installation site for this printer. Select the printer to confi gure from the main screen. From the [Settings] menu, click [Printer settings]. Or click on the toolbar. Enter the password, click [OK]. Enter the printer's installation site into [Location], click [OK].
  • Page 204: Changing The Password

    Chapter 7 Appendix Changing the Password ■ Change the password necessary for changing this printer's network settings. It is recommended to change the default password at the time of purchase so that only the network administrator can change the settings. Select the printer to confi gure from the main screen.
  • Page 205: Setting Ip Address

    About Network Utility Setting IP Address ■ Select the printer to set an IP address from the main screen. From the [Settings] menu, click [Printer settings]. Or click on the toolbar. を Enter the password, click [OK]. Click on the [TCP/IP] tab, select one of the followings. [Get IP address automatically] If there is a DHCP server on the network, the printer's IP address will be acquired automatically.
  • Page 206 Chapter 7 Appendix Saving the Printer's Log File ■ Save the log files (*.log) of this printer and network communication. Follow the steps below when instructed by dealer. Normally, this is unnecessary. Select the printer to confi gure from the main screen. From the [Settings] menu, click on [Printer settings].
  • Page 207 About Network Utility Saving the Computer's Log File ■ Save the log file (*.log) of network communication between this printer and the computer. Follow the steps below when instructed by dealer. Normally, this is unnecessary. Select the printer to confi gure from the main screen. From the [Settings] menu, click on [Printer settings].
  • Page 208 Chapter 7 Appendix Confirming Communication Status ■ Confirm this printer's network status. Select the printer to confi gure from the main screen. From the [Settings] menu, click [Printer LAN Status]. Or click on the toolbar. The LAN's communication status will be displayed. To update to the latest information, click [Refresh].
  • Page 209 About Network Utility Configuring Access Restrictions for the Printer ■ Configure so that only computers with the designated MAC address can connect to this printer. Select the printer to confi gure from the main screen. From the [Settings] menu, click [MAC address fi lter]. Enter the password, click [OK].
  • Page 210 Chapter 7 Appendix Click [Add]. The MAC address will be added. A maximum of 32 addresses can be configured. Note • To remove a MAC addresses that was added: Select a MAC address to delete from the list and click [Delete]. Click [OK].
  • Page 211 About Network Utility Initializing the Printer's Network Settings ■ All the network settings of this printer will be initialized. Select the printer to confi gure from the main screen. From the [Setting] menu, click [Restore the factory default value]. Enter the password, click [OK]. A confirmation message will be displayed.
  • Page 212: Configuring Network Using The Network Utility

    Chapter 7 Appendix Confi guring Network Using the Network Utility The following explains how to configure the network using the network utility such as setting this printer's search range and the network's time-out value. Setting the Range for Printer to be searched for ■...
  • Page 213 About Network Utility Click [Add]. The IP address will be added. Up to 16 IP addresses can be specified. Note • To remove an added IP addresses, select from the list and click [Delete]. • Clicking [Restore default] will restore the content of the [Search Range] tab to its defaults. Click the [Display Items] tab and check an item (such as Installation Location) check box to display.
  • Page 214 Chapter 7 Appendix Note • Clicking [Restore default] will restore the content of the [Display Items] tab to its defaults. Click [OK]. Extending Network Time-Out Value ■ If you want to avoid resending print data due to the printer timing out, or fix errors due to network delays (Bidirectional communication error), extend the network time-out value.
  • Page 215: Specifications

    Specifi cations Printer ■ Printing method CX-G6400 Printing method Inkjet Print colors Full color Output resolution 1200dpi x 1200dpi Printing speed Business card: 100 sheets/min Postcard: 45 sheets/min Plastic card: 100 sheets/min Envelope: 28 sheets/min Printable area (W x L) 107.8 mm x 297.0 mm (4.24 inch x 11.69 inch)
  • Page 216 Specifi cations Paper ■ Paper Dedicated paper (matte coated paper, glossy paper, postcard, envelope) Dedicated plastic card (for Inkjet) Paper size 85 mm - 120 mm (3.35 inch - 4.72 inch) (W) 49 mm - 300 mm (1.93 inch - 11.81 inch) (L)* * When using plastic card: 49 mm - 150 mm (1.93 inch - 5.91 inch) (L) When using envelope: 73 mm - 270mm (2.87 inch - 10.6 inch) (L) Paper thickness...
  • Page 217: Index

    Index Numerics 180-degree Rotation ..........57 Favorites ..............39, 41 Feeder lift tray ............... 4 Add Custom Paper Type ......88, 100 [Advanced Settings] tab ........84 Half-tone ............... 62, 65 Auto Cleaning Mode 2 .......... 96 Auto stacker ..............5 Information ..............
  • Page 218 Index Sleep Timer Setting ........87, 93 Special Settings ..........88, 96 [Page Setup] tab ............39 Stain Reduction ............95 Paper delivery slot ............5 Standard card paper ..........46 Paper feed interval ..........84 Start Status Monitor ........88, 106 Paper Feed Interval ..........

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