Make A Priority Call - Cisco 8811 User Manual

Make a Priority Call

When a high-priority call rings on your phone, you see the priority level on the phone screen and the call
appears at the top of the call list. If you are on a call when a high-priority call comes to your phone, the
high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up
from your current call to answer the high-priority call.
If you have turned on do not disturb (DND), a priority call will still ring your phone with a special ringtone.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Use call pickup to answer the call.
Table 11: Multilevel Precedence and Preemption Priority Levels
MLPP icon
Make a Priority Call
To make a priority call, you might need to sign in with your special credentials. You have three chances to
enter these credentials, and you're notified if you've entered them incorrectly.
Procedure
Step 1
Pick up the handset.
Step 2
Press PrecLevel.
Step 3
Select a priority level for the call.
Step 4
(Optional) Enter your credentials on the authorization screen.
Step 5
Enter the destination number.
Cisco IP Phone 8800 Series User Guide
58
Priority Level
Level 1—Priority call
Level 2—Medium priority (Immediate) call
Level 3—High priority (Flash) call
Level 4—Flash Override
Level 5—Executive Override
Calls