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REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0 First Published: February 17, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Power Save Plus Additional Information Phone Setup C H A P T E R 2 Connect Footstand Adjust the Handset Rest Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Put a Call on Hold by Answering a New Call Respond to a Hold Reversion Notification Determine If a Shared Line Is On Hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Place a Call With a Fast-Dial Button Fast-Dial Codes with Personal Directory Assign a Fast Dial Code to a Personal Directory Entry Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Meet Me Conference Host a Meet Me Conference Join a Meet Me Conference Speed Dial Place a Call with a Speed-Dial Button Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Enable Privacy on a Shared Line Dismiss the Barge Alert Prompt Window Call Chaperone Record a Chaperoned Call Uniform Resource Identifier Dialing Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Set Up a Phone for Use with VPN Turn Off the Alternate TFTP Server Video Calls and Security Call Functions Agent Greeting Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0 viii...
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Close Camera Lens Shutter Camera Preferences Enable Auto Transmit Adjust Camera Brightness Adjust Camera View Area Access Preview Video Enable Video Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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How Do I Exit from a Running Application? How Do I Connect Two Calls and then Drop from the Line Myself? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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REVIEW DRAFT - CISCO CONFIDENTIAL Warranty C H A P T E R 1 5 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The following sections describe attributes of the Cisco IP Phone 8811. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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IEEE 802.3at power enabled. The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The Cisco IP Phone 8811 screen is grayscale. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items, and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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IEEE 802.3at power enabled. The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Camera pin holes (for Cisco Unified Video Camera) The Cisco IP Phone 8845 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Toggles the headset on or off. When the headset is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Cisco IP Phone 8851NR is only supported by firmware release 10.3(1) and later. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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USB hub and headset can count as two USB devices. For more information, see the USB device documentation. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Analog headset connection (optional). Network port (10/100/1000 SW) USB port connection. IEEE 802.3at power enabled. Access port (10/100/1000 PC) Audio In/Out ports connection. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
• Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Toggles the headset on or off. When the headset is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
(the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Step 3 Adjust the angle by pressing down or pulling up on the footstand. The connectors are made of a flexible material. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
You can secure the phone to a desktop with a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. For combination locks, rotate the lock 90 degrees and then scramble the combination. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Phone Setup Secure the Phone with a Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned. Procedure Wipe the screen with a soft, dry cloth. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank. Procedure Step 1 Press Speakerphone Step 2 Enter a number. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
* has changed to a + sign. You can only hear the tone in off-hook state. Step 2 Dial the number. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• On phones with color screens, the color of the icon (on the line label) changes to blue. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Perform one of the following actions: • Press PickUp to transfer a ringing call within your pickup group to your phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• Leave the handset in the cradle. When you get a call, the call answers automatically and you interact with the caller using the speakerphone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
On any idle line from which you want to forward your calls, press Forward All. Step 2 Enter a phone number, or select an entry from the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
While on an active call, press Hold. Swap Between Active and Held Calls Use the line buttons to swap between held and connected calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, on page 82 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Resume to resume the call on your phone. Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can: •...
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Procedure Step 1 Press Intercom. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Press Intercom to end the call. View Phone Information Phone Information allows you to view the following information for your phone: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The softkeys display on the screen when a full-screen video call is enabled. If there is no user activity, the softkeys automatically hide after 10 seconds. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Press Unmute Video to unmute the video. Swap Views Procedure Press Swap to toggle between the full-screen view and the picture-in-picture (PIP) view. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Select Login. Step 7 To sign out, select Logout. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Basic Operations Sign In To the Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Enter the search criteria information, press Submit, and select a contact. Step 5 To dial, perform one of these actions: • Press Call. • Press Select. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/ sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Sign in to Personal Directory. Step 3 Select Personal Address Book. Step 4 Select one or all of the following: • Last Name Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Select a fast-dial code and then press the Dial softkey. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu. Step 5 Ensure that you do not select Do not display call information nor Disable Auto Close. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
For each call record or call group, an icon to the left of the caller ID shows the call type: • Received: • Placed: • Missed: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available: • Offline • Idle • Busy • DND Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
To sort by missed calls for a specific line, select the required phone line press Missed Calls. Step 4 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Step 4 Press Call to dial the number. Step 5 Press Return to return to the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
A Delete Record alert message appears for verification. Step 4 Press Delete to delete the record. Step 5 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Call History Delete a Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box. Note On the Cisco IP Phone 8811, the box is gray. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Swap Between Calls Before Completing a Conference You can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
These numbers usually require you to input pause characters in the digit string. Related Topics Pause in Speed Dial, on page 77 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your system administrator sets up EM for you. The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start talking on the desk phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable Note call alerts apply only to the lines that are covered by filters. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be deleted and press Delete. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Step 5 Add or remove available lines from the filter. Step 6 Click Apply. Step 7 To view the filter, press Back. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Enable Privacy on a Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button. When the chaperone hangs up the call, the entire conference ends.
To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed Dial list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speaker. You can also use calling features such as hold and redial with the mobile line.
Note If your Cisco IP Phone does not support Bluetooth then it also does not support Pair a Mobile Device. For example, Cisco IP Phone 8851NR does not support Bluetooth. For more information, contact your administrator.
Select Answer. Decline a Mobile Call Procedure Select Decline. The call ends. Ignore a Mobile Call Procedure Select Ignore. The call ends. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Mobile Call History Sharing. For example, Cisco IP Phone 8851NR does not support Bluetooth or Mobile Contacts and Mobile Call History Sharing. For more information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Select Phone Book Access. Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is No. This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not support Note Bluetooth.
After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet when the tablet is in range, and disconnect from the tablet when the tablet is out of range.
To handle an incoming phone call on the phone, answer the phone. The audio for the active soft client reverts to the tablet automatically. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The phone displays a list of applications running on the phone including those that are not under the Application menu. Step 3 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
If your phone firmware is not up to date, you must upgrade the firmware while you are on-site. Otherwise Mobile and Remote Access Through Expressway may not function correctly. For more information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Call Forward Notification Call Park Call Pickup Conference Direct Transfer Directed Call Park Divert Do Not Disturb (DND) Group Call Pickup Hold/Resume Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Before you can connect to your corporate network using Mobile and Remote Access Through Expressway, you must have a valid service name, username, and password. If you do not have this information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
You must be logged in to your corporate network with Mobile and Remote Access Through Expressway before you can report a Problem with Cisco Collaboration Problem Reporting Tool (PRT). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Log in to your network with Mobile and Remote Access Through Expressway. Set Up a Phone for Use with VPN Before You Begin Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Depending on the system configuration, the Secure icon displays when only audio stream is secure or when both audio and video streams are secure. For more information, contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
(six short beeps with brief pauses) • When the Play Secure Indication Tone option is disabled, no tone plays. For more information, contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Feature name Dedicated feature Programmable feature Softkey button button Alert Calls All Calls Answer Barge Displays as Merge Call Back Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Meet Me Mobile Connect (Mobility) Mute Other Pickup PLK Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Record Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
New Call End Call Redial Answer Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey does not display. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Enhanced Message Waiting Message count badges do not Indication appear on the phone screen. Only the Message Waiting icon displays. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Video conference is not supported. When your phone loses connectivity, your phone may display a message like this: Service interruption. Some features unavailable. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Press Preview to see the wallpaper on your phone screen. Step 5 Press Set to apply the wallpaper to the phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Press Save to set the brightness, or press Cancel to exit. Adjust Phone Screen Contrast You can adjust the contract on the Cisco IP Phone 8811. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Use the Navigation cluster and Select button to select Settings. Step 3 Select Headset Sidetone. Step 4 Select one of these sidetone levels: • Off • Low • Normal Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/ products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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User Preferences Line Settings REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Install Cisco Unified Video Camera The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 8845 or 8865, or it can be mounted on your computer monitor. If you need help installing or positioning your camera, contact your system administrator.
With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera. Step 6 Adjust the mounting clip as needed to rest securely on your computer monitor. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Press Return to return to the Accessories screen. Cisco Unified Video Camera Features The Cisco Unified Video Camera includes the following features. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Camera Lens Shutter The camera lens shutter allows you to physically block video transmission from your camera. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
When Auto Transmit Video is on, the camera streams video automatically during calls. When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives video). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• Increasing the view area allows the camera to capture a wider image field. • Decreasing the view area acts as a zoom and narrows the image field. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Use the navigation pad and Select button to select Preferences. Step 3 Select Video. Step 4 Press On/Off softkey or Select button to toggle video on or off. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The phone resets the default configuration of the Cisco Unified Video Camera. Step 4 Press Cancel to return to the Accessories screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details: • Device Name • Hostname Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
For more information, contact your system administrator. Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USB connection. USB charging is supported on the following ports: •...
• If you unplug your tablet and immediately plug-in a USB headset to the tablet, there will be a delay of 3 seconds before the phone recognizes the USB headset. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached, back USB port cannot fast-charge the device.
◦ Divert ◦ Hold and Accept ◦ Release and Accept For more information, see the documentation from your Bluetooth headset manufacturer. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Add a Bluetooth Accessory For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable.
Delete a Bluetooth Accessory For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The Cisco IP Phone 8800 Key Expansion Module (KEM) attaches to your Cisco IP Phone 8851, 8851NR, or Cisco IP Phone 8861 and allows you to add up to 36 extra line appearances or programmable buttons to your Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications...
2 Expansion Modules with 72 lines or buttons 8861 3 Expansion Modules with 108 lines or buttons The Cisco IP Phone 8811 and Cisco IP Phone 8841 do not support the Cisco IP Phone 8800 Key Expansion Note Module. When multiple KEMs are attached, they are numbered according to the order in which they are connected to the phone.
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• Page is not in view, with one or more alerting calls on the page: solid amber light • Page is in view with one or more alerting calls on the page: solid green light Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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In this configuration, the Key Expansion Module displays 9 lines on page 1, and 9 lines on page 2. The following graphic shows the one-column mode. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
After you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• To decrease brightness, press the left arrow on the Navigation pad. Step 7 Press Save to set the brightness, or press Cancel to exit. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Accessories Adjust Key Expansion Module Brightness REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
How Do I Close the Shutter on my Cisco Unified Video Camera?, page 146 • Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?, page 146 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
To resume a call on hold, you can use any of the following methods: • Press the pulsing green session button. • Press the call session on the phone display. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your administrator can also set up your primary line key to act the same as the All Calls button. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
4 Press Exit to end the running application. If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
How Do I Cancel a Conference or Transfer After I Start It? Question Can I cancel a conference or transfer procedure after I have started it? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Your phone wakes up at the time your system administrator configured, or you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
During conference calls, the conference system used during the call must support video conferencing. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? Question Why does video from my Cisco Unified Video Camera appear too dark (or too light)? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Lighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness. Try moving the camera to see if the brightness improves. You can also adjust the brightness setting. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Frequently Asked Questions Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Missing All Calls Button Issue I would like to use the All Calls button, but it is not on my phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your password. • Contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Scroll and select the item that closely matches your problem. Step 3 Press the Select softkey. The information is sent to your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
• Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.
If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Product Safety and Security Cisco Product Security Overview REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
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Warranty Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...