Prioritized Calls; Make A Priority Call - Cisco 7811 User Manual

Prioritized Calls

Prioritized Calls

In your job, you might need to handle urgent or critical situations using your phone. You can identify calls
as being very important, and thus have a higher priority than normal calls. The priorities range from level 1
(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen and the call is
at the top of the call list. If you are on a call when a high-priority call comes to your phone, the high-priority
call preempts the current call and you hear a special preemption ringtone. You should hang up from your
current call to answer the high-priority call.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Answer the call using call pickup
Table 3: Multilevel Precedence and Preemption Priority Levels
MLPP icon

Make a Priority Call

To make a priority call, you might need to sign in with your special credentials. You have three chances to
enter these credentials, and you're notified if you've entered them incorrectly.
Cisco IP Phone 7800 Series User Guide
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Priority Level
Level 1—Priority call
Level 2—Medium priority (Immediate) call
Level 3—High priority (Flash) call
Level 4—Flash Override
Level 5—Executive Override
Calls