View The Call Queue In A Hunt Group; Answer Calls Automatically - Cisco 8811 User Manual

8800 series
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Calls

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
• Longest waiting time
Procedure
Step 1
Press Queue Status.
Step 2
Press Update to refresh the statistics.
Step 3
Press Exit.

Answer Calls Automatically

If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one
ring, you're automatically connected to the call using the speakerphone.
If you prefer to use your headset to answer the call, set up your headset first.
If you automatically answer calls on your speakerphone and you change the call to the headset, your next
incoming call automatically answers on the headset. If you automatically answer calls on your headset and
you change the call to the speakerphone, your next incoming call automatically rings on the speakerphone.
Automatic answer ensures that the call is answered; it does not change the location you used for the previous
call.
Procedure
Step 1
Connect your headset to your phone.
Step 2
Make sure that the Headset button
Step 3
When your phone automatically answers the incoming call, talk to the caller using your headset.
If you don't want to use your headset anymore, press the Headset button to turn it off, and use the handset or
speakerphone instead.
Related Topics
Headsets, on page 95
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Cisco IP Phone 8800 Series User Guide
Answer Calls Automatically
47

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