Ricoh 2015 General Settings Manual page 291

Message
[Clear Misfeed(s) in ADF.]
[Communication error has occurred on the network.]
[Error has occurred in the scanner.]
[Error has occurred in the scanner driver.]
[Fatal error has occurred in the scanner.]
[Insufficient memory. Close all other applications, then
restart scanning.]
[Insufficient memory. Reduce the scanning area.]
[Invalid Winsock version. Please use version 1.1 or high-
er.]
[No response from the scanner.]
[No User Code is registered. Consult your system ad-
ministrator.]
[Please call your service representative.]
Causes and solutions
Remove the jammed originals. When origi-
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.
Check whether the client computer can use
the TCP/IP protocol.
Check whether the scanning settings made
with the application exceed the setting
range of the machine.
• Check whether the network cable is
connected correctly to the client compu-
ter.
• Check whether the Ethernet board of
the client computer is recognized cor-
rectly by Windows.
• Check whether the client computer can
use the TCP/IP protocol.
An unrecoverable error has occurred in the
machine. Call your service representative.
Close all the unnecessary applications run-
ning on the client computer.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See p.14
"Send Settings".
Note
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
Reinstall the operating system of the com-
puter or copy Winsock from the operating
system CD-ROM.
• Check whether the machine is connect-
ed to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
An unrecoverable error has occurred in the
machine. Call your service representative.
Troubleshooting
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