5. Redirecting Calls - Avaya 9504 User Manual

5. Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.
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Follow Me
Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This
function can be used in two ways:
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Follow Me To
Set the follow me destination from your own phone.
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Follow Me Here
Set the follow me destination from the phone that you want to use.
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Forward
Forward calls to an internal or external number.
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Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.
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Forward on No Answer
Forward calls if they have rung unanswered at your phone.
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Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.
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Do Not Disturb
Redirect all calls to voicemail, if available. Otherwise, calls are redirected to a busy tone.
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Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.
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Twinning
Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either
phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile
twinning which twins your internal extension with an external number.
Method
Follow Me Follow Me To
Follow Me Here
Forward Forward on Busy
Forward on No Answer
Forward Unconditional
Do Not Disturb
Twinning
9500 Series Telephone User Guide
IP Office™ Platform 11.0
Calls Redirected
Internal External
Comments on this document? infodev@avaya.com
Destination
Group Internal External
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Issue 12b (Wednesday, March 28, 2018)
Voicemail
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