Twinning; Mobile Twinning Control - Avaya 9504 User Manual

5.4 Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system
administrator. The system supports two twinning methods: internal twinning and mobile twinning.
Internal Twinning
This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both
phones. You can also make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. Similarly, message waiting indication and voicemail access from either phone
will be to your mailbox.
If both phones are phones that store your contacts and call history on the system, the contacts and call history on each
will be the same.
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T = Twinned
A T is shown after your extension name on the phone's idle display if it is internally twinned with your phone. Calls
to you will alert on both phones and can be answered by you at either phone.
Mobile Twinning
Mobile twinning allows your calls to ring at both your phone's and at another phone's number, which can include an
external number. If you have been configured as a mobile twinning user, you can switch the use of mobile twinning on or
off through the phone's menus and can also change the number to which you are twinned.
Using the phone menus, you can switch use of mobile twinning on/off and change the destination number for twinned
calls.

5.4.1 Mobile Twinning Control

This menu option is only available if you have been configured by the system administrator to be able to use mobile
twinning.
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Setting a button to the Twinning function is recommended—contact your system administrator. Such a button
allows you to transfer calls to your twinning destination, retrieve calls from the twinning destination, and access
the menu options below to set the twinning destination number and switch twinning on/off.
1. Press the Features soft key if shown. To do this during a call, press the
Features soft key.
2. Use the up and down cursor keys to highlight Forward. Press Select.
3. Use the up and down cursor keys to highlight Mobile Twinning. Press Select.
4. If no twinning number has been set, the menu will prompt you to enter a number.
5. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile
twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new
number.
9500 Series Telephone User Guide
IP Office™ Platform 11.0
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PHONE key and then press the
Issue 12b (Wednesday, March 28, 2018)
Page 48