Troubleshooting - SATO MB200i Operator's Manual

TROUBLESHOOTING

Refer to the following tables to identify and resolve
printer issues.
What to do in case of...
Print Fault Cause
Smudged printing 1. Print head is dirty
2. Roller is dirty
Vertical streaking in 1. Print head is dirty
printouts 2. Print head is faulty
Slanted text char- 1. Paper guide is incor-
acters rectly positioned
2. Roller is dirty
No printing 1. RS-232C cable con-
nection is faulty
2. Faulty IrDA Interface
3. Faulty WLAN inter-
face
4. Dip Switch setting is
incorrect
5. Print head is faulty
Troubleshooting
6
Remedy
1. Clean the print head
2. Clean the platen and dispense roller (See
Section 5: "Cleaning and Maintenance")
1. Clean the print head
2. Replace the print head
1. Check the paper guide position and adjust
per section "Installing the label roll" on
page 2-12.
2. Clean the platen and peel roller (See Sec-
tion 5: "Cleaning and Maintenance")
1. Check the connection of the RS-232C
cable connector (See "Printing via the RS-
232C Interface" on page 3)
2. The printer and IrDA host must be within 15
or 20m of each other. The host must be
located within a from the center of the IrDA
filter (com area) of the printer. (See "Print-
ing via the IrDA Interface" on page 4)
3. Check the communication protocol settings
4. Double-check Dip Switch settings (See
Section 4: "Interface Specifications")
5. Perform a test print per section 3-2 and
replace the print head if necessary.
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