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6 Troubleshooting
6 Troubleshooting
This chapter provides the information about printer problems and solutions.
6.1 Printer issues
The printer is not turned on
Did you attach the AC power cord?
Make sure the power supply's connector is inserted into the printer power jack.
Check the power connection from the wall socket to the printer. Test the power
cord and the socket with other electrical devices.
Disconnect the printer from the wall socket, and connect it again.
The printer turns itself off
￭ Turn on the printer again.
￭
Make sure the power supply's connector and the power cord are plugged
properly.
￭ Make sure the power supply and the power cord are not damaged.
￭ Use the applicable power supply.
￭ If the printer keeps turning itself off, check the socket and make sure it
has enough power for the printer.
The printer does not feed the media out
The media is not loaded correctly. See Section 2.3, "Loading Media" to reload
the media.
If there is a paper jam, clear it.
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