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5 Troubleshooting
5 Troubleshooting
This chapter provides the information about printer problems and solutions.
5.1 Printer issues
The printer won't turn on
￭
Did you attach the AC power cord?
￭
Make sure the power supply's connector is inserted into the printer
power jack.
￭
Check the power connection from the wall socket to the printer. Test
the power cord and the socket with other electrical devices.
￭
Disconnect the printer from the wall socket, and connect it again.
The printer turns itself off
￭
Turn on the printer again.
￭
Make sure the power supply's connector and the power cord are
properly plugged.
￭
Make sure the power supply and the power cord are not damaged.
￭
Use the applicable power supply.
￭
If the printer keeps turning itself off, check the socket and make sure it
has enough power for the printer.
The printer does not feed the media out
￭
The media is not loaded correctly. See Section 2.3, "Loading Media" to
reload the media.
￭
If there is a paper jam, clear it.
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Printer issues
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