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Avaya 4610SW User Manual

Avaya 4610SW User Manual

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4610SW IP Telephone
User Guide
555-233-784
Issue 4
November 2006

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Summary of Contents for Avaya 4610SW

  • Page 1 4610SW IP Telephone User Guide 555-233-784 Issue 4 November 2006...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Introduction ........The 4610SW IP Telephone.......
  • Page 4 Navigating the Home Page and Other Standard-Size Web Pages ......4 4610SW IP Telephone User Guide...
  • Page 5 Feature Button Labeling....... . Logging Off the 4610SW IP Telephone ......
  • Page 6 Basic Troubleshooting Chart ......Troubleshooting 4610SW Applications ..... . .

  • Page 7: About This Guide

    About This Guide Overview This guide covers how to use your new 4610SW IP Telephone. The 4610SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself.

  • Page 8: How To Use This Document

    This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 9: Symbolic Conventions

    This guide and other related documentation is available online at the following URL: http://www.avaya.com/support. For a quick reference to 4610SW IP Telephone features and applications, see the 4610SW IP Telephone Quick Reference (Document Number 16-300004). For information related to installing an IP telephone, see the 4600 Series IP Telephone Installation Guide (Document Number 555-233-128).
  • Page 10 About This Guide 10 4610SW IP Telephone User Guide...

  • Page 11: Chapter 1: Introducing Your 4610Sw Ip Telephone

    Chapter 1: Introducing Your 4610SW IP Telephone Introduction This chapter introduces you to the layout of the 4610SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4610SW application, and provides basic instructions for navigating display screens.
  • Page 12 Introducing Your 4610SW IP Telephone Figure 1: 4610SW IP Telephone 12 4610SW IP Telephone User Guide...
  • Page 13 The 4610SW IP Telephone Table 1: 4610SW IP Telephone Button/Feature Descriptions Callout Button/ Button/Feature Number Feature Name Description Message When lit, indicates you have a message waiting on your voice Waiting Lamp messaging system. This indicator can also be optioned to flash for incoming calls.
  • Page 14 Introducing Your 4610SW IP Telephone Table 1: 4610SW IP Telephone Button/Feature Descriptions (continued) Callout Button/ Button/Feature Number Feature Name Description Headset With a Headset connected, changes audio control from the Handset or Speaker to the headset. Mute LED Lights steadily when the Handset, Headset, or Speaker is Indicator muted.

  • Page 15: Navigating Application Screens

    Navigating Application Screens Navigating Application Screens Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and softkeys to allow you maximum flexibility in operating the phone and working with its applications. While reviewing this section, it may be helpful to refer to...
  • Page 16 Introducing Your 4610SW IP Telephone Table 2: Icons/Background Colors for Features Administered on the 4610SW Call Server Description/ Feature Button Display Icon Condition Background Color None Feature is on/active. Light Gray None Feature is off/inactive. Light Gray None Feature denied (Broken Flutter). This is a temporary Light Gray condition, accompanied by an “error beep”...

  • Page 17: 4610Sw Ip Telephone Applications

    4610SW IP Telephone Applications 4610SW IP Telephone Applications Your 4610SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display.

  • Page 18: Call Log Application

    Chapter 4: Using the Call Log Application covers log viewing, deleting log entries, and adding a Call Log entry to a Speed Dial button. Making a call from the Call Log is covered in Chapter 2: Using Your 4610SW IP Telephone. Web Access Application (Optional) The Web Access application allows you to access Web pages reachable through links from a Home page (and connected pages).

  • Page 19: Additional 4610Sw Functionality

    Speed Dial button data, options settings and other personal settings on an FTP (File Transfer Protocol) server in your network. When you log in to any 4610SW IP Telephone supporting Release 2.1 or later software, that telephone attempts to retrieve your data from that server.
  • Page 20 Introducing Your 4610SW IP Telephone 20 4610SW IP Telephone User Guide...

  • Page 21: Chapter 2: Using Your 4610Sw Ip Telephone

    Chapter 2: Using Your 4610SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4610SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, both call appearance lines and administered Feature buttons take up half the display width.

  • Page 22: Manual Dialing

    2. Use the dialpad to enter the number you want to call. The number entered displays on the active call appearance line and the 4610SW IP Telephone initiates the call. 3. Hang up the handset, deactivate the headset, or press the Speaker button to end the call.

  • Page 23: Redialing A Party

    - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. The 4610SW IP Telephone can, if appropriately administered, automatically dial those “extra” digits for you. So, with one touch, the telephone automatically dials 91-732-555-1234.

  • Page 24: Dialing A Party Using A Speed Dial Button

    Chapter 3: Using the Speed Dial Application. Because the 4610SW IP Telephone’s advanced capabilities allow up to 48 Speed Dial entries, speed dialing as described here is convenient and efficient. 1. Press the SpDial softkey at the bottom of the display screen.

  • Page 25: Calling A Party From The Call Log

    Making Calls Calling a party from the Call Log Your 4610SW IP Telephone maintains a log of up to 45 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 15 calls. 1. To call a party listed in the Call Log, press the Log softkey at the bottom of the display area.

  • Page 26: Calling A Party From The Web Access Application

    If your administrator has set up the Enhanced Dialing feature, selecting a link to Note: call a party causes the 4610SW to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers. If you select a call link, but the call does not go through, check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment.

  • Page 27: Conference

    Call Handling Features Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. Adding another party to a call 1. Dial the first party, then press the Conference ( ) button. The line’s display area changes to white text with a dark gray background.

  • Page 28: Mute

    3. Adjust the Speaker volume if needed by pressing the Volume Control ( button until you reach the desired volume level. As you press the Volume Control button, the top display area shows the volume level. 28 4610SW IP Telephone User Guide...

  • Page 29: Transfer

    Call Handling Features Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable. Changing from the handset or headset to the Speaker Press the Speaker (...

  • Page 30: Retrieving A Voice Mail Message

    Telephone System Administrator. Logging Off the Phone Log your 4610SW IP Telephone off to prevent unauthorized use during an absence. Logging off erases your unique set of Options, deletes your Call Log and restores any relabeled Feature buttons to their default values.

  • Page 31: Logging In

    Logging Off the Phone Logging In Logging in depends on how your telephone is administered, as well as how the telephone was logged off. Extension entry: If you see a Login softkey in the lower right, pressing it will either log in your telephone or display Extension: and Password: prompts.
  • Page 32 Using Your 4610SW IP Telephone 32 4610SW IP Telephone User Guide...

  • Page 33: Chapter 3: Using The Speed Dial Application

    ) softkeys to move the cursor to the left or right, respectively. When entering a telephone number in the Number field, your 4610SW IP Telephone recognizes a key press as a numeral (or typographic character such as * or #) and automatically moves the cursor to the right.

  • Page 34: Editing During Or After Entry

    Pressing one of these buttons causes the respective action to be taken at the current cursor position. The Symbol label is not shown if the text string already contains the maximum number of characters. 34 4610SW IP Telephone User Guide...

  • Page 35: Name Entry Example

    Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Jane O’Hara, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 66 (n) 33 (e) 666 (o) 44 (h) 777 (r) After entering the above sequence, the display shows: Janeohara.

  • Page 36: Adding A Speed Dial Button

    The Name/Number entry is added to the Speed Dial list in alphabetical order by Name. The Speed Dial Main screen redisplays, allowing you to verify that the new button is now available for automatic dialing. 8. To add another Speed Dial button, repeat this procedure from Step 2. 36 4610SW IP Telephone User Guide...

  • Page 37: Updating Speed Dial Button Label Information

    Updating Speed Dial Button Label Information 9. To exit the Speed Dial application, press the Phone/Exit ( ) button. Note: You can position an entry at the beginning of the list, out of alphabetical order, by Note: placing a space, asterisk, etc. as the first character of the name. For example, “*Bruce”...

  • Page 38: Deleting A Speed Dial Button Label

    Complete deleting this Press Delete. Speed Dial button The label is removed. The remaining Speed Dial buttons are re-sorted by Name. The Speed Dial Main screen displays the page from which the entry was removed. 38 4610SW IP Telephone User Guide...

  • Page 39: Chapter 4: Using The Call Log Application

    The 4610SW also allows you to set up a Speed Dial button for any call listed, facilitating dialing of frequently-called numbers. All calls made to or from your 4610SW IP Telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls, and Missed (unanswered) Calls. At all times regardless of the current screen, the top display line shows the Missed Call icon and the current number of missed calls.

  • Page 40: Viewing A Call Log

    The Call Log displays incoming phone numbers as they are received from the call server. The Call Log displays outgoing phone numbers as you dial them or as they are stored (saved) in the Speed Dial application. 40 4610SW IP Telephone User Guide...

  • Page 41: Adding A Call Log Entry To A Speed Dial Button

    Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.

  • Page 42: Deleting Call Log Entries

    The entry is removed and the remaining entries on this Call Log remain sorted in chronological order. The Call Log’s Main screen displays. 6. To exit the Call Log application, press the Phone/Exit ( ) button. 42 4610SW IP Telephone User Guide...

  • Page 43: Deleting All Entries From A Call Log

    Deleting Call Log Entries Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3.
  • Page 44 Using the Call Log Application 44 4610SW IP Telephone User Guide...

  • Page 45: Chapter 5: Using The Web Access Application

    Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4610SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web.

  • Page 46: Web Access Authentication

    Navigate Web pages using a combination of Line/Feature buttons and softkeys. Note: Calls made or received while working with the Web application have no impact on Note: Web access, Web page navigation, or Web page text entry. 46 4610SW IP Telephone User Guide...

  • Page 47: Navigating The Home Page And Other Standard-Size Web

    Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the Home page and other standard-size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The Home page displays.

  • Page 48: Entering Text On Web Pages

    If you want to Then Enter text. If you are unfamiliar with 4610SW Web text entry, Entering Characters Using the Dialpad. When you complete the current field/text line, either press the Line/Feature button to the left of the next text line you want to...

  • Page 49: Entering Characters Using The Dialpad

    When the Mode softkey displays Num, your 4610SW IP Telephone recognizes a key press as a numeral (or a typographic character such as * or #) and advances the cursor one position to the right.

  • Page 50: Adding A Speed Dial Button For A Web Site Telephone Number

    Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4610SW IP Telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site’s author. 1. Press the AddToSD softkey.

  • Page 51: Chapter 6: 4610Sw Ip Telephone Options

    ● settings Personalizing Feature button labels ● Selecting a different language for the 4610SW user interface ● Allowing the Voice message light to flash when the telephone rings ● Enabling or disabling Automatic Gain Control for the Handset, Headset, or Speaker ●...

  • Page 52: Accessing The Options Main Menus

    The three options categories displayed on the second Options Main screen are: ● - Contrast Control: provides access to the Contrast Option screen, on which you adjust the 4610SW’s display area contrast. - Feature Button Labeling: allows you to customize a label on a Feature button, if desired.

  • Page 53: Application Options

    2. To change the current setting, press the corresponding Line/Feature button. The option setting “toggles” to and displays the next choice. 3. To exit the Options application, press any of the softkeys labeled for other 4610SW applications (SpDial, Log, and Web). To return to the Phone application, press the Phone/ Exit ( ) button.

  • Page 54: Setting The Phone Screen On Answer? Option

    2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey. (To restore the previous setting without changing it, press the Cancel softkey.) After saving or cancelling, the first Options Main screen displays. 54 4610SW IP Telephone User Guide...

  • Page 55: Setting The Display Call Timers? Option

    Application Options Setting the Display Call Timers? Option Your 4610SW IP Telephone is capable of displaying two types of Call Timer. The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format.

  • Page 56: Setting Visual Alerting

    Upon saving or cancelling, the first Options Main screen displays. Personal Ringing Options Your 4610SW IP Telephone has eight ringing pattern options. You can hear the patterns and select the one you prefer using the Personal Ringing option. 1. Select Personal Ringing from the fourth Options Main screen.

  • Page 57: Status Screen Viewing Options

    Status Screen Viewing Options Status Screen Viewing Options Two Status Main screens provide views of telephone and system information. You generally do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen. Note: Status screen data can be viewed, but cannot be changed.

  • Page 58: Viewing Quality Of Service (Qos) Status

    Option button). If administered, the Audio Status screen #1 displays. The bottom line presents a non-technical summary of network audio quality. 2. To return to the first Options Main screen, press the Return softkey. 58 4610SW IP Telephone User Guide...

  • Page 59: Changing The Display Contrast

    Changing the Display Contrast Changing the Display Contrast On first-time startup, your 4610SW IP Telephone’s display area contrast is set to a mid-level. To adjust it to better suit your work environment and lighting, 15 contrast levels are available. Note: You might not be able to distinguish between all 15 contrast level settings.
  • Page 60 4. Select (press) the Feature button you want to re-label or for which you want to restore the default label. The Feature Button Label Editing screen displays. For reference, the current label appears next to the first Feature button. 60 4610SW IP Telephone User Guide...

  • Page 61: Logging Off The 4610Sw Ip Telephone

    Logging Off the 4610SW IP Telephone 5. To re-label a Feature button, use the dialpad and any applicable Line/Feature buttons, to enter the new label (13 or less characters). To restore the default label to the selected Feature button, select Clear to remove the label you previously defined. (See...

  • Page 62: Reinstating The Phone After A Log Off

    2. Using the dialpad, enter your PBX/switch Password then press the Pound (#) key. The phone is now ready for use. Backup/Restore Options The 4610SW IP Telephone’s backup and restore options allow you to: Back up your options/preference settings, your Speed Dial button labels, names, and ●...

  • Page 63: Settings Saved During A Backup

    Backup/Restore Options Settings Saved During a Backup When the Backup/Restore Option is properly administered, Backup/Restore saves the following settings and preferences: Personalized Ring setting ● Redial setting ● Phone Screen on Answer? (yes/no) ● Phone Screen on Calling? (yes/no) ● Display Call Timers? (yes/no) ●...

  • Page 64: Retrieving And Restoring Data From A Backup File

    1. Select Retrieve restored data from the Backup/Restore Main screen. The 4610SW attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “FTP Retrieval in progress...” displays. Any one of the...

  • Page 65: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    Those settings which may be unique to your phone appear on the FTP (File Transfer Protocol) Setup screen. They are: Server IP Address - the specific server to which your 4610SW IP Telephone is connected ● for backup, restore, and other network-related functions. If your phone has been repaired, this value is set to zero and should be re-established.
  • Page 66 Editing During or After Entry Chapter 3: Using the Speed Dial Application for information about data entry.) Select Save to save the setting and return to the first FTP Settings Main screen. 1 of 2 66 4610SW IP Telephone User Guide...

  • Page 67: Selecting A Display Language

    3. Repeat this procedure from Step for each FTP setting you want to add or modify. Selecting a Display Language Users can change the user interface language their 4610SW IP Telephones display. Standard language options are: English (the default display language) ●...
  • Page 68 The language remains unchanged and the Language without changing the Selection screen re-displays. user interface display Repeat the procedure from Step to select a different language. language, or select Return to return to the third Options Main screen. 68 4610SW IP Telephone User Guide...

  • Page 69: Changing A Phone/Pc Ethernet Interface

    Changing a Phone/PC Ethernet Interface Changing a Phone/PC Ethernet Interface The 4610SW IP Telephone ordinarily communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are connected. Although unlikely, there may be an occasion where you or your System Administrator will want to force the communication to a particular setting.
  • Page 70 4610SW IP Telephone Options 70 4610SW IP Telephone User Guide...

  • Page 71: Chapter 7: Headsets And Handsets

    ● who continuously wear headsets. Avaya also offers wireless headset solutions with up to a 300 foot range from the base. The wireless headsets offer remote call answering and call initialization features on the 4610SW, 4620, 4620SW, 4621SW, 4625SW and 4630SW IP Telephones.

  • Page 72: Handsets For 4600 Series Ip Telephones

    See the following table for specialized handsets and replacement handsets for your phone. Handset Connector Type Ordering Code AK1A-2001 Replacement Handset 700203797 AK5A-1001 Push-to-Talk 700229727 AK6A-1001 Amplified 700229735 AK8A-1001 Noisy Location 700229743 72 4610SW IP Telephone User Guide...

  • Page 73: Chapter 8: Telephone Management And Troubleshooting

    Application-specific troubleshooting. This chart describes problems and solutions specific ● to a 4610SW application (Phone, Speed Dial, Call Log, or Web Access). Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a ● problem.
  • Page 74 Reorder -- -- -- -- -- -- Fast busy tone repeated every half-second indicates all phone trunk lines are busy. Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute indicates the number dialed is ringing. 74 4610SW IP Telephone User Guide...

  • Page 75: Interpreting Display Icons

    Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see.

  • Page 76: Basic Troubleshooting Chart

    Transfer, or to administered Feature buttons. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution. 1 of 2 76 4610SW IP Telephone User Guide...
  • Page 77 Access the Network Audio Quality screen (described in sudden silences (gaps in Viewing the Network Audio Quality Chapter 6: 4610SW speech), clipped or garbled IP Telephone Options) to provide your System speech, etc. Administrator with specific information related to this problem.

  • Page 78: Troubleshooting 4610Sw Applications

    Enhanced Dialing feature beyond the defaults. The Call Log is empty. Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc. 1 of 2 78 4610SW IP Telephone User Guide...

  • Page 79: Resetting And Power Cycling The Ip Telephone

    Resetting and Power Cycling the IP Telephone Problem/Symptom Suggested Resolution (continued) WEB ACCESS APPLICATION: Pressing the Web softkey does not Check with your LAN Administrator to determine if the display a Web site. Web server is not operating, if there are network connectivity problems, or other network problems.

  • Page 80: Power Cycling The Phone

    Ethernet cables. WARNING: Because the type of power cycle mentioned in Step involves reprogramming WARNING: certain values, Step should only be performed by your System Administrator. 80 4610SW IP Telephone User Guide...

  • Page 81: Index

    ..Calling a Party from the Call Log ..Applications, for 4610SW IP Telephone Calling a Party from the Web Access Application ...
  • Page 82 ....Interface Status ..Administered on the 4610SW Call Server ... . Labeling Feature Buttons .
  • Page 83 Related Documentation ..Telephone Management and Troubleshooting Resetting and Power Cycling the 4610SW IP ....Testing Your Phone ....
  • Page 84 ....Navigating Web Site Telephone Number, Adding a ....Speed Dial Button for 84 4610SW IP Telephone User Guide...

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