Basic Troubleshooting Chart - Avaya 4602 User Manual

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom
Phone does not activate after
connecting it the first time
Phone does not activate after
a power interruption
Phone worked earlier but
does not currently seem to
work
Characters do not appear on
the Display screen
Display shows an
error/informational message
Suggested Solution
Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes before
it becomes operational. Upon plug-in, your
telephone immediately begins downloading its
operational software, its IP address and any
special features programmed by your System
Administrator from the server to which it is
connected. Report any delay of more than
8-10 minutes to your System Administrator.
Allow a few minutes for re-initialization after
unplugging, powering down the phone, server
problems or other power interruption causes.
Contact your System Administrator.
See "Phone does not activate after
connecting it the first time" above.
Check all lines into the phone to be sure it is
properly connected.
Check the power source to be sure your
telephone is receiving power.
Perform the following Test procedure: with the
telephone idle (on-hook), press the Mute
( ) button while dialing this sequence:
8 3 7 8 #. The display should indicate the
self-test has started then report if the test was
successful or failed. If nothing appears on the
display, and the phone is receiving power,
your phone may need to be replaced.
If the above suggested solutions do not
resolve the problem, contact your System
Administrator. To reset or power cycle the
phone, see Resetting and Power Cycling the
IP Telephone later in this chapter.
Most messages involve server/phone
interaction. If you cannot resolve the problem
based on the message received, contact your
System Administrator for resolution.
Issue 1.8 November 2003
Basic Troubleshooting Chart
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