Claims And Repackaging; Claims And Repackaging - Overview; Return Shipments To Keysight Technologies - Keysight N7744A User Manual

Claims and Repackaging

Claims and Repackaging - Overview

Return Shipments to Keysight Technologies

Keysight N774x Series
If physical damage is evident or if the instrument does not meet
specification when received, notify the carrier and the nearest
Keysight Technologies Sales/Service Office. The Keysight Technologies
Sales/Service Office will arrange for repair or replacement of the unit
without waiting for settlement of the claim against the carrier.
If the instrument is to be shipped to an Keysight Technologies
Sales/Service Office, attach a tag showing owner, return address,
model number and full serial number and the type of service required.
The original shipping carton and packing material may be reusable, but
the Keysight Technologies Sales/Service Office will provide
information and recommendations on materials to be used if the
original packing is no longer available or reusable. General
instructions for repackaging are as follows:
•
Wrap instrument in heavy paper or plastic.
•
Use strong shipping container. A double wall carton made of 350-
pound test material is adequate.
•
Use enough shock absorbing material (3 to 4 inch layer) around all
sides of the instrument to provide a firm cushion and prevent
movement inside container. Protect control panel with cardboard.
• Seal shipping container securely.
•
Mark shipping container FRAGILE to encourage careful handling.
• In any correspondence, refer to instrument by model number and
serial number.
Deleting user data
If you need to delete all your logged data and user configurations, that
is to reset the instrument completely:
1
Getting Started
37