Moneris HiSpeed 6200 Quick Reference Manual page 2

All-in-One Terminal & PINpad
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal
and PINpad. This means both you and your customer key in
information on the handheld, so you will need to pass the
6200 back and forth.
Some transactions may not have customer prompts (e.g., a credit
Purchase without Tip entry with a stripe card); therefore, you may
not need to pass the terminal back and forth in these instances.
Helpful Hints
• When the CUSTOMER PRESS OK TO CONTINUE prompt appears,
pass the 6200 to your customer.
• If prompted to enter an Invoice number:
- key in the number, and press OK, OR
- simply press OK to leave this blank.
When the customer sees the RETURN TO CLERK prompt, retrieve
the 6200 then press OK to complete the transaction.
• To print the next copy of the receipt, press OK.
• To return to the READY screen after printing the receipts,
press OK..
6200 Keypad
F1 Move through the items on the display, OR
F2 Select the option displayed above the key, e.g.,
and if YES appears above F1, press F1 to select YES
F3 if appears above F3, press F3 to scroll up
Alphanumeric Key in numbers and (with the Admin key) letters
keys and punctuation
[Paper Feed] Advance the receipt paper in the printer
Admin Go to the MAIN MENU from the READY screen
OR select letters and punctuation
Can/Ann Cancel a transaction OR
Move back one screen at a time
CORR Clear displayed data one character at a time
OK Accept displayed data, finish keying in
Enter data, or select a menu item
Entrée
It is the merchant's responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms & Conditions of your Merchant Agreement for details.
MasterCard and VISA Merchant Manuals are available for free download at
Identifying a Chip Card
Every time a cardholder presents a card (debit or credit) for
payment:
Helpful Hints
• Different chip cards will generate different prompts: Some
prompt for a PIN (like a debit card); others print a signature
line on the Merchant copy of the receipt (like a magnetic
stripe credit card) for the cardholder to sign.
• If the PIN is incorrect, the cardholder will be prompted to retry.
• If the cardholder cannot remember their PIN, cancel the
transaction, request another form of payment, and tell the
cardholder to contact the card issuer.
Look for "VERIFIED BY PIN" on the Merchant copy of the receipt.
• If "VERIFIED BY PIN" appears, no signature is required.
• If a signature line appears, the cardholder must sign the
receipt.
Admin Shortcut Codes
To begin transactions and reports using the Admin Shortcut
codes (found in this Guide in square brackets, e.g. Logon [02]):
1. Press the Admin key until ENTER ADMIN CODE appears.
2. Key in the Admin code, press OK, and follow the prompts
on the terminal.
!!! If the OPTION NOT AVAILABLE message appears, press OK.
Check the Admin code, press Admin, and retry.
To print a list of all Admin Shortcut codes:
1. Press the Admin key until the ENTER ADMIN CODE entry screen
appears.
2. Key in 40, and press OK. The Help List is printed.
OPERATING the Moneris HiSpeed 6200
www.moneris.com/index.php?context=/onlineservice/downloads/qrg_manual .
Using a Chip Card
Cards with a chip in them, called "chip cards," must be inserted into
the chip card reader by you or the cardholder and left in the reader
for the entire transaction. When the REMOVE CARD prompt
appears, you or the cardholder must remove the card.
There are five basic steps to performing a transaction with a chip
card.
1. Begin the transaction, and follow the prompts.
2. Check for the chip on the card.
3. When the SWIPE OR INSERT CARD prompt appears, you or the
cardholder must insert the chip card into the chip card reader.
Make sure that the card is face up, and the chip side is inserted
into the terminal. Remind the cardholder that the card must
remain in the reader for the entire transaction.
IMPORTANT: DO NOT REMOVE THE CHIP CARD FROM THE CHIP
CARD READER UNTIL THE REMOVE CARD PROMPT
APPEARS.
4. Follow the prompts, and have the cardholder follow their
prompts.
5. When the REMOVE CARD prompt appears on the terminal, you or
the cardholder must remove the chip card.
Helpful Hints
• The terminal will beep if the chip card is left in the chip card
reader after the transaction is completed.
Using the 7800 PINpad
When the optional Moneris 7800 PINpad is attached to the Moneris
HiSpeed 6200, all cardholder prompts appear on the 7800 while all
merchant prompts appear on the 6200 for these transactions:
- all transactions
performed with a card
Magnetic
that requires a PIN,
Stripe Card
e.g., chip with PIN
Reader
credit cards and all
debit card transactions
- Purchase with Tip
transactions performed
with a magnetic
stripe credit card
For these transactions, you
must start them on the
6200, and then pass the
Chip Card
7800 PINpad to the
Reader
cardholder.
When the cardholder has responded to all of the cardholder
prompts, retrieve the 7800 PINpad, and complete the transaction
on the 6200.
For all other transactions, the 7800 PINpad simply displays
WELCOME/BONJOUR. You do not need to pass it to the cardholder.
IMPORTANT: If a 7800 PINpad is attached to the HiSpeed 6200,
the chip card must be inserted into the chip card
reader on the 7800 PINpad.
Helpful Hints
• When the CONTINUE ON PINPAD prompt appears on the
6200, pass the 7800 PINpad to your customer, and ask them
to follow the prompts on the PINpad.
• When the APPROVED message appears on the 6200, retrieve
the 7800 PINpad from your customer.