Transfer Calls; Transfer A Call To Another Person; Consult Before You Complete A Transfer - Cisco 7811 User Manual

Transfer Calls

Transfer Calls

You can transfer an active call to another person.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call. If you don't want
to talk, then transfer the call before for the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from
the call.
Procedure
Step 1
From a call that is not on hold, press Transfer
Step 2 Enter the other person's phone number.
Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4
Press Transfer again.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap
between that call and the call that you're transferring, before you complete the transfer.
Before You Begin
You have an active call that needs to be transferred.
Procedure
Step 1
Press Transfer
Step 2 Enter the other person's phone number.
Step 3 Press Swap to return to the held call.
Step 4
Press Transfer to complete the transfer.
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