Answer A Call From An Associated Group (Other Pickup); Answer A Call Within Your Hunt Group; Sign In And Out Of A Hunt Group; View The Call Queue In A Hunt Group - Cisco 7811 User Manual

Answer a Call Within Your Hunt Group

Answer a Call From an Associated Group (Other Pickup)

Procedure
Step 1
(Optional) Press the line button.
Step 2 Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.
Step 3 If the call rings, press Answer to connect to the call when the call rings.
Answer a Call Within Your Hunt Group
Hunt groups, also known as line groups, allow organizations that receive many incoming calls to share the
call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on
the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group,
you sign in to a hunt group when you want to receive calls. You sign out of the group when you want to
prevent calls from ringing on your phone.
Before You Begin
You must be signed into the hunt group to receive hunt group calls.
Procedure
When a hunt group call rings on your phone, answer the call.

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to
you.
Procedure
Step 1 Press Hunt Group to sign in.
Step 2
Press Hunt Group again to sign out.

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides
the following information:
• The phone number used by the hunt group
• Number of queued callers on each hunt group queue
Cisco IP Phone 7800 Series User Guide
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