Answer The Oldest Call First; View All Calls On Your Phone; Shared Lines; Add Yourself To A Call On A Shared Line - Cisco 7811 User Manual

Calls

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion
calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
When working with multiple lines, you typically press the line button for the incoming call you want to answer.
If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest
to newest.
The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays
all your calls together.
You can also display your active calls on your primary line, which is useful if you want all your calls displayed
on a single screen.
Procedure
Press All Calls or the session button for your primary line.

Shared Lines

You can share a single phone number with one or more of your coworkers. For example, as an administrative
assistant, you may be responsible for screening calls for the person you support.
When you share a phone number, you can use that phone line just like any other line. Be aware of these special
characteristics about shared lines:
• The shared phone number appears on all phones that share the number.
• If your coworker answers the call, the shared line button and the session button are solid red on your
• If you put a call on hold, your line button is solid green and the session button pulses green. But your

Add Yourself to a Call on a Shared Line

You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on
your phone.
If you try to add yourself to a call on a shared line and see a message that you cannot be added, try again.
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add
yourself to their call.
phone.
coworker's line button is solid red and the session button pulses red.
Answer the Oldest Call First
Cisco IP Phone 7800 Series User Guide
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