Trunk Group Supervision; Individual Hold; Call Presentation - Alcatel 4035 User Manual

Chapter 4

Trunk group supervision

This function allows the attendant to monitor the occupation level of a trunk group via a key.
The segments of the pictogram:
will be off (
•
will be on (
•
If there are still trunks free, pressing this key corresponds to an external trunk ordinary
seize without numbering of this supervised trunk group.
O/S trunk supervision
This function is intended to inform the attendant of the incorrect operation of a trunk (no tone
when seized). As soon as the system detects this, it lights up the segments of the pictogram
of the programmed key.
On pressing this key one or several times, the display indicates the number(s) of the defective
termination(s). The termination can be isolated from the trunk group by a service operation.

Individual hold

«Individual hold » puts an external o/g or i/c correspondent on hold on a specific circuit.
Pressing the key connects the correspondent to this individual circuit, connected to the music
on hold, and the «
When the timer expires, the «
as individual hold, according to the size of the installation.
The correspondent can only be retrieved from attendant set idle position. If the attendant set
changes to «unplugged » position, the calls on hold will be re distributed after a timer.
Putting on hold does not increment the «Normal wait - Urgent wait » counters.

Call presentation

This function is used to allocate the waiting queue operating mode. One or more traffic currents
can be associated with one or more keys. By pressing a key, the attendant takes the waiting
call with the highest priority from the traffic current(s) services by the key.
At the installation level, this key can be dedicated for:
trunk group calls without numbering, all entities,
•
DDI public calls, all entities,
•
DDI (ATL) private calls / internal calls, all entities,
•
unanswered DDI calls, all entities,
•
private network calls to an attendant group,
•
public network calls to an attendant group,
•
VIP calls (local or ISDN via abbreviated dialling),
•
other calls/miscellaneous,
•
VIP2 calls,
•
call-back,
•
general hold,
•
chained withdraw,
•
4-2
Key facilities programmable by system management
), if there is still at least one trunk free in the trunk group,
), if no further trunk is available in the trunk group.
» associated pictogram lights up.
» pictogram starts flashing. Several keys can be programmed
3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set