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OmniPCX Enterprise
alcatel OmniPCX Enterprise Manuals
Manuals and User Guides for alcatel OmniPCX Enterprise. We have
6
alcatel OmniPCX Enterprise manuals available for free PDF download: User Manual
Alcatel OmniPCX Enterprise User Manual (67 pages)
Brand:
Alcatel
| Category:
Telephone System
| Size: 0 MB
Table of Contents
Symbols Used in the Documentation
4
System Information
5
Station Information
5
Getting to Know Your Terminal
7
Display
8
Installing the Label on the Terminal
8
Station Keys and Icons
9
Icons
10
Call Icons
10
Feature Icons
10
Pre-Programmed Keys
10
Audio Keys
11
Fixed Keys
11
Alphabetic Keypad
12
Menu
12
Mute
12
Contents
13
Making an External Call
18
Making an Internal Call
18
Calling the Attendant
18
Consultation Call
19
Calling an Associate
19
Answering a Call
20
Answering Calls During a Conversation
20
If You Want to Answer a Second Call
20
To Recover Your First Call
20
Transferring a Call
21
Putting a Call on Hold
21
Switching between Calls
22
Picking up Calls Ringin at Other Terminals
22
Calling Using Your Personal Directory
23
Calling Using a Programmed Key
23
To Add Additional Parties to a Three-Way Call
24
To Park a Call
25
To Recover Your Parked Call at the Destination Station
25
To Recover Your Parked Call at any Other Station in the System
25
Requesting a Callback
26
Camp-On an Internal Party Who Is Busy
26
Answering a Night Service Bell
27
Entering a Scheduled Conference
27
Transferring a Caller into the Conference
28
Moderated Conference
28
Calling a Number
29
Barge-In to an Internal Conversation
29
Privacy/Protection against Barge-In
30
Calling a Party through the Station Speaker
30
Hunt Groups
31
Temporarily Leaving Your Hunt Group
31
Putting a Call on Common Hold
31
Calling an Internal Party on a Pager
32
Dial-By-Name
32
Review Results
33
Alcatel Multi-Line Appearance Configuration
34
Incoming Call
34
Calling Using an MLA Line
34
Group Hold
35
Private Hold
35
Transferring Calls
35
Between Group Members
35
Ease of Use
37
Personalizing Your Terminal
38
Programming the Free Keys or the Personal Directory for Your Terminal
38
List of the Features Available
39
Programming Your Personal Code
40
Choosing a Display Language
40
To Select a Display Langauge
40
Making or Taking a Call Without Lifting the Handset
41
Switching on the Station Speaker During a Call
41
Adjusting Station Speaker Volume During a Call
41
To Call the Last Number Dialed
42
Adjusting the Ringer - Melody and Volume
43
Adjusting the Display Viewing Angle
43
Changing the Associate Number
43
Identifying the Terminal
44
To Change the Associate Number
44
To Cancel the Number
44
Setting an Appointment Reminder
44
Multiple Appointment Reminder
45
Do Not Disturb
46
Forwarding Calls When You Are Busy
46
Saving a Number, to Call It Later
47
Hiding Your Identity
47
Allocating Calls to Customer Account Codes
48
Determining the Cost of Your Last External Call
48
Calling an External Private Number
48
Twin-Set Configuration
49
In Your Absence
50
Forwarding Calls to Another Number
51
Overflowing Calls to an Associate Number
51
Forwarding on no Answer
52
Forwarding on Busy or no Answer
52
Forwarding Calls to a Recorded Message
54
Canceling Forwarding
54
Selective Forwarding
55
Checking Messages
56
Accessing and Answering Callback Requests
56
Reviewing the List of Internal Calls
57
Checking Recorded Messages
57
Locking Your Terminal
57
Forwarding Your Calls to Your Personal Pager
58
Replying When Your Personal Pager Sounds
58
To Lock Your Terminal
58
Calling Back the Last Internal Caller Whose Call Went Unanswered
59
Reviewing the Log of External Calls
59
To Call Back the Last Caller that You Missed
59
Glossary
60
Index
64
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Alcatel OmniPCX Enterprise User Manual (28 pages)
Brand:
Alcatel
| Category:
Telephone
| Size: 5 MB
Table of Contents
How to Use this Guide
3
User Manual
3
Table of Contents
5
Getting to Know Your Telephone
6
1 Description of the Screens
7
Welcome Screens
7
Call Management Screen
8
Application Screen
8
2 Using Your Telephone
9
Making a Call
9
Answering a Call
9
Using the Telephone in "Handsfree" Mode
9
Activating the Speaker During a Conversation (Receiver Lifted)
10
Calling Your Correspondent by Name (Company Directory)
10
Make Calls Via Your Programmed Call Keys
10
Calling from the Common Directory
10
Redial
10
Call Back the Last Caller
10
Requesting Automatic Callback if Internal Number Is Busy
11
Answering an Internal Call in Intercom Mode
11
Sending DTMF Signals
11
Mute, so that Your Correspondent Cannot Hear You
11
3 During a Call
12
Making a Second Call During a Conversation
12
Answering a Second Call During a Conversation
12
Switching between Calls (Broker Call)
12
Transferring a Call
13
Three-Way Conference with Internal And/Or External Correspondents (Conference)
13
Talk Simultaneously to more than 2 Correspondents
13
Placing a Call on Hold (HOLD)
13
Placing an Outside Call on Hold (Parking)
14
Intrusion into an Internal Conversation
14
Adjust Audio Volume
15
4 Sharing
16
Answering a Night or a General Bell
16
Manager/Assistant Screening
16
Individual Pick-Up
16
Hunting Groups
17
Calling an Internal Correspondent on His/Her
17
Answering a Call on Your
17
Calling a Correspondent on His/Her Speaker
18
Sending a Written Message to an Internal Correspondent
18
Sending a Copy of a Voice Message
18
Sending a Recorded Message to a Number/A Distribution List
18
Broadcasting a Message on the Speakers of a Station Group
19
5 Keeping in Touch
20
Forwarding Calls to Another Number (Immediate Diversion)
20
Forwarding Your Calls to Your Voice Message Service
20
When You Return, Review Your Recorded Messages
20
Forwarding Calls to Your Pager
20
Forwarding Your Calls from the Receiving Terminal ("Follow Me")
20
Applying a Selective Diversion
21
Cancelling All Diversions
21
Cancelling a Specific Diversion
21
Forwarding Calls When Your Line Is Busy (Forward if Busy)
21
Do Not Disturb
21
Leaving a Recorded Message for Internal Callers
22
Consulting Written Messages
22
6 Managing Your Charges
23
Charging Your Calls Directly to Business Accounts
23
Finding out the Cost of an Outside Call Made for an Internal User from Your Terminal
23
7 Programming Your Telephone
24
Initializing Your Voice Mailbox
24
Customizing Your Voice Greeting
24
Modify the Password for Your Phone Set
24
Modify the Password for Your Voice Mailbox
24
Adjusting the Audio Features
25
Adjusting Screen Brightness
25
Selecting the Welcome Page
25
Selecting Language
26
Program the Keys for the Main Page or the Add-On Module
26
Programming an Appointment Reminder
26
Identifying the Terminal You Are on
26
Lock / Unlock Your Telephone
27
Configuring the Audio Jack of Your Telephone
27
Modify the Associated Number
27
Create, Modify or Consult Your Intercom List (Max. 10 Numbers)
27
Compliance
28
Alcatel OmniPCX Enterprise User Manual (38 pages)
Brand:
Alcatel
| Category:
Telephone
| Size: 0 MB
Table of Contents
Table of Contents
5
Making an Outgoing Call
10
Making an Internal Call
10
Calling the Operator
10
Calling a Number from the Common Directory
10
Transferring a Call
11
Calling a Linked Line (Your Secretary or Colleague)
11
Putting Your Caller on Hold
11
Calling a Second Person During a Conversation
12
Receiving a Second Call During a Conversation
12
Switching between Two Calls (Broker Call)
13
Calling from Your Personal Directory
13
Intercepting a Call on Another Terminal
13
(Conference Calls)
14
Parking an External Caller
14
Automatic Callback from an Internal Correspondent Who was Busy
15
Camping on an Internal Correspondent Who Is Busy
15
Replying to Night Bell
16
Obtaining Information on Camped-On Calls
16
Entering a Programmed Conference
17
Intrusion into an Internal Conversation
18
Hunt Groups
18
Calling an ISDN Correspondent
19
Temporarily Leaving Your Hunt Group
19
Calling an Internal Correspondent on His Portable
20
Leaving a Direct Voice Message
20
Programming Your Personal Code
22
Programming Your Personal Directory
22
Calling the Last Number Dialled (Recall)
22
Programming an Appointment Reminder
23
Changing Your Linked Terminal
23
Do Not Disturb
24
Transferring Calls When Busy
24
Reporting Malicious Calls
24
Charging Calls to Accounts Receivable
25
Calling an Outside "Private" Number
25
Substitution of Terminal
26
Diverting Calls to Another Number (Immediate Diversion)
28
Diverting Calls to a Linked Terminal
28
Diverting Calls to Voice Mail (Immediate Diversion)
28
Diverting Your Calls to Another Number from Your Desk, for When You Are Away
29
Forwarding Your Calls, from a Different Terminal
29
Diverting Your Calls to Your Personal
30
Cancelling Diversions
30
Consulting Voice Mails
31
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alcatel OmniPCX Enterprise User Manual (44 pages)
Routing Service Interface
Brand:
alcatel
| Category:
Software
| Size: 0 MB
Table of Contents
Table of Contents
3
RSI Overview
5
Architecture
7
Basic RSI Architecture
7
RSI Architecture Integrating an SSBD
8
Detailed Description
9
Overview
9
RSI Operation
9
Features Available to RSI Agents and Supervisors
17
RSI Supervision from the CCS Application
19
The SSBD in the RSI Environment
20
Configuration Procedure
29
Overview
29
Principle for Configuring the RSI in the Omnipcx Enterprise
29
Declaring the RSI Entry Point
30
Declaring the ACD Authorized Phone Sets Dedicated to the RSI Agents and Supervisors
32
Declaring the RSI Agent Domains and Skills
33
Configuring the Voice Guides that Can be Used for the RSI
33
Agents and Supervisors
34
Declaring the RSI Agents and Supervisors
34
Supervisors
35
Configuring the Parameters Specific to the RSI Agents and Supervisors
36
Declaring the RSI Processing Groups
38
Assigning the Agents and Supervisors to the RSI Processing Groups
38
Declaring the Virtual Hybrid Link
39
Configuring the SSBD
40
Maintenance
41
RSI Defense
41
RSI Maintenance Commands
42
SSBD Maintenance
44
Alcatel OmniPCX Enterprise User Manual (61 pages)
Alcatel Telephone User Guide
Brand:
Alcatel
| Category:
Telephone
| Size: 1 MB
Alcatel OmniPCX Enterprise User Manual (39 pages)
Brand:
Alcatel
| Category:
Telephone
| Size: 0 MB
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