Technical Support - DPS Telecom NetGuardian 216T User Manual

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Technical Support

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give
you the best in fast and accurate customer service. To help us help you better, please take the following steps
before calling Technical Support:
1. Check the DPS Telecom website.
You will find answers to many common questions on the DPS Telecom website, at
http://www.dpstelecom.com/support/. Look here first for a fast solution to your problem.
2. Prepare relevant information.
Having important information about your DPS Telecom product in hand when you call will greatly reduce the
time it takes to answer your questions. If you do not have all of the information when you call, our Technical
Support representatives can assist you in gathering it. Please write the information down for easy access.
Please have your user manual and hardware serial number ready.
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve
your problem more efficiently.
4. Call during Customer Support hours. Customer support hours are Monday through Friday, from 7 A.M. to
6 P.M., Pacific time. The DPS Telecom Technical Support phone number is (559) 454-1600.
Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency
assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to
enter your phone number. An on-call technical support representative will return your call as soon as possible.