Perform Factory Reset From Phone Menu - Cisco 8851 Administration Manual

Basic Reset
Procedure
Step 1 Unplug the phone:
• If using PoE, unplug the LAN cable.
• If using the power cube, unplug the power cube.
Step 2 Wait 5 seconds.
Step 3 Press and hold # and plug the phone back in.
Step 4
When the phone boots up, the headset button, the speaker button, and the mute button light up. When the light
on the Mute button turns off, press 123456789*0# in sequence.
When you press 1, the lights on the headset button turns off. The light on the Select button flashes when a
button is pressed.
After you press these buttons, the phone goes through the factory reset process.
If you press the buttons out of sequence, the phone powers on normally.
Caution

Perform Factory Reset from Phone Menu

Procedure
Step 1
Press Applications
Step 2 Scroll to Admin Settings > Reset settings and select Factory Reset.
Step 3 To restore phone configuration or settings to factory default, press Ok.
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Reset your phone from the phone web page from one of the methods:
• Enter the URL in a supported web browser and click Confirm Factory Reset.
You can enter URL in the format:
http://<Phone IP>/admin/factory-reset
where:
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
290
Do not power down the phone until it completes the factory reset process, and the main screen
appears.
.