Acd Settings - Cisco 8851 Administration Manual

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Parameter
Secure Call Option

ACD Settings

Parameter
Broadsoft ACD
Call Information Enable
Disposition Code Enable
Trace Enable
Emergency Escalation Enable
Queue Status Notification Enable
Proxy and Registration
Parameter
Proxy
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
260
Description
Enables secured calls on an extension. Options are:
• Optional: The phone maintains the current behavior for secure
calls.
• Required: The phone rejects nonsecure calls from other phones.
Default: Optional
Description
Enables the phone for Automatic Call Distribuion (ACD). Select Yes
to enable or No to disable.
Default: No
Enables the phone to display details of a call center call. Select Yes to
enable or No to disable.
Default: No
Enables the user to add a disposition code. Select Yes to enable or No
to disable.
Default: No
Enables the user to trace the last incoming call. Select Yes to enable or
No to disable.
Default: No
Enables the user to escalate a call to a supervisor in case of emergency.
Select Yes to enable or No to disable.
Default: No
Displays the call center status and the agent status. Select Yes to enable
or No to disable.
Default: No
Description
SIP proxy server and port number set by the service provider for all
outbound requests. For example: 192.168.2.100:6060.
The port number is optional.
Default: 5060