View The Reboot History; Report All Phone Issues; Factory Reset The Phone From Phone Web Page - Cisco 7800 Series User Manual

Your Phone
• Protocol

View the Reboot History

Procedure
Step 1 Press Applications
Step 2
Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1
Press Applications
Step 2 Select Status > Report problem.
Step 3
Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6
Select a description from the displayed list.
Step 7 Press Submit.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset
the phone, you can reconfigure it.
Procedure
Enter the URL in a supported web browser and click Confirm Factory Reset
You can enter URL in the format:
http://<Phone IP>/admin/factory-reset
.
.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
View the Reboot History
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