Interacoustics Eclipse Additional Information page 211

Eclipse Additional Information
5. Save
6. Import the patient back into OtoAccess
In some circumstances, the attempt to import the file back in will error. If so, change the name of the
exported file to another name. It will still upload into the correct patient file due to the included data,
only the file name needs to be changed (see example below).
Q: I am unable to print? – a dialog with the message - "Module cannot establish contract with the se-
lected printer. Printer may be offline, or a network printer couldn't be reached".
A: If the printer name is longer than 30 characters, the EP or ASSR program cannot establish connection,
due to a limitation In the 16-bit part of the Windows system.
Typically network printers have long names due to the longer path. The solution is to route the network
printer so it is seen as a local printer from the PC. You do not need to replace any cables and you can
leave the printer where it is located.
Redirect the print to a free LPT port:
This procedure should be done by an IT administrator.
1. Find the printer name and the name of the server or computer name. This can be found in Printer
Settings for Windows.
Go to Windows control panel – printers and right click on the printer you use.
In the given case the printer name is: prn_fyn_ljp2055salgDK
The server name is: fyninprn03
2. Click start, type cmd in the search field and enter the command prompt
Make sure command prompt is launched in administrator mode.
3. In the command prompt type in the name of the printer and server in the given way:
"net use lpt2: \\fyninprn03\prn_fyn_ljp2055salgDK /persistent:yes".
Here the example is fyninprn03\prn_fyn_ljp2055salgDK is an example of a printer and server/
computer name.
make sure to have a space between "lpt2:" and the printer/server name, and also before "/persis-
tent:yes").
Press Enter.
Now the network printer prn_fyn_ljp2055SalgDK is routed to the LPT2 port
Sometimes the creation of the redirection will not work properly unless a restart of the computer
has been made, so it is recommended to restart the computer before going further.
4. Go to Windows control panel click Add printer
TM , and say yes to overwrite
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