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Lenovo 30BA User Manual

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P720 User Guide
Machine Types: 30BA, 30BB, and 30BU

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  • Page 1 P720 User Guide Machine Types: 30BA, 30BB, and 30BU...
  • Page 2 Important safety information” on page v and Appendix G “Notices” on page 169. First Edition (October 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    (Windows 7 only) ..Changing the display language of the Setup An introduction to Lenovo programs ..Utility program ... . .
  • Page 4 Audio problems ... . . Lenovo Web site... . . 149 CD or DVD problems ...
  • Page 5 Appendix H. Trademarks ..171 information ....167 Appendix G. Notices..169 © Copyright Lenovo 2017...
  • Page 6 P720 User Guide...

  • Page 7: Read This First: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 8: Static Electricity Prevention

    CAUTION: When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an injury, seek medical care immediately. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can damage the part.

  • Page 9: Extension Cords And Related Devices

    Your computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. © Copyright Lenovo 2017...

  • Page 10: Computer Placement Notices

    • Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments. • Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface.

  • Page 11: Laser Compliance Statement

    Disassembling of these components might cause fire or might even result in death. If you suspect a problem with one of these parts, contact a service technician. Lithium coin-cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. © Copyright Lenovo 2017...

  • Page 12: Using Earphones, Headphones, Or A Headset

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 13: Cleaning And Maintenance

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2017...
  • Page 14 P720 User Guide...

  • Page 15: Chapter 1. Product Overview

    Turn it 90-degree counterclockwise, and then push it back in. Optical-drive eject/close button (available on some models) Press the button to eject or close the tray of the optical drive. © Copyright Lenovo 2017...
  • Page 16 Insert a secure digital (SD) card into the slot to access the data on the card. Photoelectric sensor This sensor receives the flash light sent by the Lenovo PC Diagnostics application installed in the smartphone. Then, the photoelectric sensor triggers the computer to send the tune of the detected error to the smartphone for users to decode the error.

  • Page 17: Rear View

    Rear view Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Note: The computer hardware might look slightly different from the illustration. Figure 2. Rear view Audio line-out connector Microphone connector Optional serial connector PS/2 keyboard connector...
  • Page 18 Notes: *A discrete graphics card or a network adapter can be installed in the appropriate Peripheral Component Interconnect (PCI)/PCI-Express (PCIe) card slot. If such a card is installed, use the connectors on the card instead of the corresponding connectors on the computer to optimize the performance. Depending on your computer model, the preinstalled cards might vary.
  • Page 19 PCI/PCIe card area To further improve the computer performance, you can install PCI/PCIe cards into this area. Depending on your computer model, the pre-installed cards in this area might vary. Power-cord connector Connect the power cord to your computer for power supply. Security-lock slot Attach a Kensington-style cable lock to the security-lock slot to secure your computer.

  • Page 20: Computer Components

    Computer components Notes: • Depending on the model, your computer might look slightly different from the illustration. • To remove the computer cover, see “Preparing your computer and removing the computer cover” on page 63. Figure 3. Component locations Heat sink and fan assemblies* Memory modules* Cover presence switch (also called intrusion switch) Flex bays*...

  • Page 21: Parts On The System Board

    Parts on the system board Note: The system board might look slightly different from the illustration. Figure 4. System board part locations Front-audio connector Internal-speaker connector Microprocessor 2 memory slot 1 Memory fan connector 1 Microprocessor 2 memory slot 5 Microprocessor 2 memory slot 3 Microprocessor 2 memory slot 4 Microprocessor 2 memory slot 6...
  • Page 22 6-pin power connector 2 (for graphics card) Internal-storage-drive activity indicator connector 4-pin power connector (for storage drive) 4-pin power connector (for storage drive) Front panel connector BCA 2 connector BCA 1 connector SATA 6 connector Thunderbolt™ control connector Front USB 3.0 connector 2 Internal USB 2.0 connector USB 3.0 extended connector Front USB 3.0 connector 1...

  • Page 23: Internal Storage Drives

    Internal storage drives Internal storage drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal storage drives are installed in bays. When you remove or install an internal storage drive, note the type and size of the drive that each bay supports and correctly connect the required cables.
  • Page 24 You can install hard disk drives, solid-state drives, or hybrid drives in the storage drive bays. Note: If you want to install storage drives into the optional-storage-drive bays, contact the Lenovo Customer Support Center for help. Storage drive bays (2) You can install hard disk drives, solid-state drives, or hybrid drives in the storage drive bays.

  • Page 25: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 26 3. Locate and double-click your device in Device Manager to view device properties. Type the administrator password or provide confirmation if prompted. Memory Up to 12 double data rate 4 (DDR4) error correction code (ECC) registered dual inline memory modules (RDIMMs) Storage drives Your computer supports the following storage drives:...
  • Page 27 • PS/2 keyboard connector • PS/2 mouse connector • USB connectors Expansion • Flex bays • Storage drive bays • M.2 solid-state drive slots • Memory slots • One PCI card slot • One PCIe 3.0 x4 card slot • One PCIe 3.0 x8 card slot •...

  • Page 28: Computer Specifications

    Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating systems might be identified by Lenovo as compatible with your computer. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.

  • Page 29: Programs

    Accessing a program on your computer Note: For Windows 7, depending on your computer model, some of the Lenovo programs might be ready to be installed, so you must install them manually. Then, you can access and use these programs.

  • Page 30: Installing A Program That Is Ready To Be Installed (Windows 7 Only)

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
  • Page 31 • Lenovo ID (Windows 10) The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 32 P720 User Guide...

  • Page 33: Chapter 2. Using Your Computer

    When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Playing And Removing A Disc

    • To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data. • Do not write or stick paper on the disc. •...

  • Page 35: Connecting To A Network

    2. Open Windows Media Player. See “Accessing a program on your computer” on page 15. 3. Follow the instructions on the screen. • Burn a disc from an ISO file. 1. Insert a recordable disc into the optical drive that supports recording. 2.
  • Page 36 To connect to a Bluetooth-enabled device, do the following: 1. Turn on the Bluetooth feature of your computer. Ensure that the Bluetooth-enabled device is located within a distance of about 10 m (32.8 ft) from your computer. 2. Click the Bluetooth icon in the Windows notification area on the taskbar. Then, click Add a Device and follow the instructions on the screen.

  • Page 37: Chapter 3. You And Your Computer

    For more information about power cords or power adapters, see “Power cords and power adapters” on page Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2017...

  • Page 38: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 39 To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2. Depending on your Windows version, do one of the following: • For Windows 7: Click Control Panel. View Control Panel by Large icons or Small icons, and then click Ease of Access Center.
  • Page 40 • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp • Using the NVDA screen reader: http://www.nvaccess.org/ Screen resolution You can make the text and images on your screen easier to read by adjusting the screen resolution of your computer.

  • Page 41: Cleaning Your Computer

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 42: Good Maintenance Practices

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Recovery information” on page 61 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.

  • Page 43: Moving Your Computer

    Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at http://www.lenovo.com/ support Moving your computer Before moving your computer, take the following precautions: 1.
  • Page 44 P720 User Guide...

  • Page 45: Chapter 4. Security

    The keys for the key lock are attached to the rear of the machine. For security, store the keys in a secure place when you are not using them. Note: The key lock and keys are available only on some models. Figure 7. Padlock © Copyright Lenovo 2017...
  • Page 46 Figure 8. Key lock P720 User Guide...

  • Page 47: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 9.

  • Page 48: Using Fingerprint Authentication

    • For Windows 7: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 15. For more information about using the program, refer to the help system of the program.

  • Page 49: Using Firewalls

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 50: Computrace Agent Software Embedded In Firmware

    Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location. You might have to purchase a subscription to activate the Computrace Agent software. Trusted Platform Module (TPM) TPM is a secure cryptoprocessor that stores cryptographic keys, which in turn protects information stored in your computer.

  • Page 51: Chapter 5. Advanced Configuration

    Yes in the window displayed, and press Enter. Changing the display language of the Setup Utility program The Setup Utility program supports three display languages: English, French, and simplified Chinese. To change the display language of the Setup Utility program, do the following: © Copyright Lenovo 2017...

  • Page 52: Enabling Or Disabling A Device

    Then, select Yes in the window displayed, and press Enter. Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 53: Enabling Or Disabling The Configuration Change Detection

    • Press the power button. • Enable the Wake Up on Alarm feature to make your computer wake up at a set time. See “Enabling or disabling the automatic power-on of your computer” on page 38. • Enable the After Power Loss feature to make your computer wake up when the power supply resumes after a sudden loss of electricity.

  • Page 54: Password Types

    You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Password types The following types of passwords are available in the Setup Utility program: •...

  • Page 55: Selecting A Startup Device

    4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 40. 5.

  • Page 56: Changing The Fan Speed Level

    Selecting a temporary startup device Note: Not all discs and storage drives are bootable. To select a temporary startup device, do the following: 1. Depending on the type of the storage device, do one of the following: • If the storage device is internal, go to step 2. •...

  • Page 57: Configuring Raid

    1. Go to http://www.lenovo.com/support 2. To update the BIOS from your operating system, download the flash BIOS update driver according to your operating system version. To update the BIOS from a flash update disc, download the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver.

  • Page 58: Configuring Raid With Intel Rste

    as one single storage unit. Creating and using RAID arrays provides high performance, such as the expedited I/O performance, because several drives can be accessed simultaneously. RAID drive groups configured according to certain RAID levels also improve data storage reliability and fault tolerance compared with single-drive storage systems.

  • Page 59: Configuring Raid With Avago Megaraid Configuration Utility

    a. Name: You can use the default name Volume0 or type a preferred name for the RAID volume. b. RAID Level: You can set the RAID level to one of the following: • RAID0 • RAID1 • RAID10 • RAID5 Note: Some of the RAID levels might not be displayed because the number of installed SATA storage drives varies.
  • Page 60 • RAID 0: striped disk array – Consists of at least two SATA or Serial Attached SCSI (SAS) storage drives – Supported strip size: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB – Better performance without fault tolerance •...

  • Page 61: Configuring Raid With Intel Virtual Raid On Cpu

    • RAID6 • RAID00 • RAID10 Note: Some of the RAID levels might not be displayed because the number of installed SATA storage drives and the model of the AVAGO MegaRAID adapter vary. b. Select Drives From: Select Unconfigured capacity or Free capacity depending on your needs and press Enter.
  • Page 62 • An upgrade key module is connected to the Virtual RAID on CPU (VROC) connector on the system board. See “Hardware locations” on page 1. • M.2 solid-state drives are installed in your computer. Storage drive requirements for RAID levels Your computer supports the following RAID levels: •...
  • Page 63 • RAID1 • RAID10 • RAID5 Note: Some of the RAID levels might not be displayed because the number of installed M.2 solid- state drives and the model of the upgrade key module vary. c. Select Disks: Select an M.2 solid-state drive and press Enter. Then, select X and press Enter to add it to a group.
  • Page 64 P720 User Guide...

  • Page 65: Chapter 6. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 61. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone...

  • Page 66: Audio Problems

    • The computer voltage matches the voltage available at the electrical outlet for your country or region. The operating system fails to start up. Solution: Ensure that the startup device sequence set in the Setup Utility program includes the device where the operating system resides.

  • Page 67: Cd Or Dvd Problems

    Click the Levels tab and ensure that the Balance settings are set correctly. Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. CD or DVD problems A CD or DVD does not work.

  • Page 68: Intermittent Problems

    The playback is slow or choppy. Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is lower than 1152 x 864 pixels. A message indicating invalid disc or no disc found is displayed. Solutions: •...

  • Page 69: Wireless Lan Problem

    • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in the Setup Utility program. Refer to “Using the Setup Utility program” on page 37. • Enable the Ethernet LAN adapter. 1.

  • Page 70: Bluetooth Problems

    • Enable the wireless LAN adapter. 1. Click the Start button to open the Start menu. 2. Depending on your Windows version, do one of the following: – For Windows 7: Click Control Panel. – For Windows 10: Click Windows System ➙ Control Panel. 3.

  • Page 71: Performance Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. 3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default.

  • Page 72: Serial Connector Problem

    • Right-click a blank area on the taskbar and open Task Manager. Then, end some tasks you are not performing. • Install additional memory modules. See Chapter 7 “Hardware removal and installation” on page 63. To purchase memory modules, go to: http://www.lenovo.com Serial connector problem The serial connector cannot be accessed. Solutions: •...

  • Page 73: Software And Driver Problems

    • If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
  • Page 74 Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 75: Recovery Information

    – If the signal diagnostic LED indicator is available on your computer, the diagnostic LED indicator blinks to indicate that an issue or error is detected. Then you can use the Lenovo PC Diagnostics application installed in your smartphone to transfer the error code from the computer to the smartphone for further analysis.
  • Page 76 “Selecting a temporary startup device” on page 42. Then, follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.

  • Page 77: Chapter 7. Hardware Removal And Installation

    1. Remove any media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Unlock any locking device that secures the computer cover. See “Locking your computer” on page 31. © Copyright Lenovo 2017...

  • Page 78: Removing And Installing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 79: Device In The Flex Bay

    Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. Device in the flex bay Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information”...
  • Page 80 4. To install an optical drive, do the following: a. If you are installing an optical drive into a flex bay with a plastic shield installed, press the clip as shown to remove the plastic shield. If there is a metal static shield installed in the flex bay, remove the metal static shield.

  • Page 81: Storage Drive In The Front-Access Storage Enclosure

    b. Press the tabs toward each other as shown, and slide the new optical drive halfway into the bay from the front of the computer. Then, release the tabs and continue to slide the optical drive into the bay until it snaps into position. Figure 13.
  • Page 82 The storage drive in the front-access storage enclosure can be hot-swappable. When both of the following requirements are met, you can remove or install the drive without even turning off your computer. • The SATA cable of the front-access storage enclosure is connected to the eSATA connector on the system board.
  • Page 83 4. To remove the 3.5-inch storage drive, flex both sides of the bracket to remove the 3.5-inch storage drive from the bracket. Figure 17. Removing the 3.5-inch storage drive from the bracket 5. To install a new 3.5-inch storage drive, flex both sides of the bracket and align pins on the bracket with the corresponding holes in the new drive.
  • Page 84 6. Slide the bracket with the new 3.5-inch storage drive into the front-access storage enclosure until it snaps into position. Press the notch to secure the enclosure cover and lock the enclosure cover with the key. Figure 19. Installing the 3.5-inch storage drive into the front-access storage enclosure What to do next: •...
  • Page 85 a. Flex both sides of the bracket to remove the 2.5-inch storage drive from the bracket. Figure 22. Removing the 2.5-inch storage drive from the bracket b. Lift the tab of the metal bracket and push the metal bracket with force as shown. Then slide the bracket and remove it from the plastic frame.
  • Page 86 a. Carefully flex both sides of the metal bracket and align the four tabs on the metal bracket with the corresponding holes in the new storage drive. Note: Ensure that the connectors of the storage drive face toward the tab of the metal bracket. Figure 25.
  • Page 87 c. Push the metal bracket down until the tab is slightly curved. Then, push the bracket with the storage drive forward as shown until the tab snaps into position. Figure 27. Installing the metal bracket into the plastic frame of the converter d.

  • Page 88: Device In The Multi-Drive Conversion Kit

    6. Slide the plastic bracket with the new 2.5-inch storage drive into the front-access storage enclosure until it snaps into position. Press the notch to secure the enclosure cover and lock the enclosure cover with the key. Figure 29. Installing the bracket with the 2.5-inch storage drive into the front-access storage enclosure What to do next: •...
  • Page 89 a. Press the clip through the hole in the top of the kit as shown and push forward the slim optical drive. Then, remove the slim optical drive out of the kit. Figure 30. Removing the slim optical drive from the kit b.
  • Page 90 b. Insert the new slim optical drive into the kit until you hear a click. The slim optical drive is secured in place. Figure 33. Installing the slim optical drive into the kit 5. Slide the kit into the flex bay and reconnect the cables. What to do next: •...
  • Page 91 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit. Figure 35. Removing the conversion bracket from the kit 5. Flex both sides of the conversion bracket and then remove the 3.5-inch storage drive out of the bracket. Do not touch the circuit board on the drive.
  • Page 92 a. Remove pins and reinstall them into slots Figure 37. Removing pins and reinstalling them into slots b. Release tabs , and from the corresponding slots. Figure 38. Releasing tabs from the corresponding slots P720 User Guide...
  • Page 93 c. Unfold the bracket as shown. Figure 39. Unfolding the bracket d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 40. Inserting tabs into the corresponding slots Chapter 7 Hardware removal and installation...
  • Page 94 7. To install a 3.5-inch storage drive into the conversion bracket, do the following: a. Flex both sides of the bracket and align pins , and on the bracket with the corresponding holes in the new 3.5-inch storage drive. b. Install the new 3.5-inch storage drive into the bracket. Do not touch the circuit board on the drive.
  • Page 95 9. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 43. Pivoting the rear cover inward 10. Slide the kit into the flex bay and reconnect the cables. What to do next: •...
  • Page 96 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit. Figure 45. Removing the conversion bracket from the kit 5. To remove the 2.5-inch storage drive, flex both sides of the conversion bracket and then remove the drive out of the bracket.
  • Page 97 b. Pivot the bracket as shown to release tabs , and from the slots. Figure 48. Pivoting the bracket c. Fold the bracket as shown. Figure 49. Folding the bracket Chapter 7 Hardware removal and installation...
  • Page 98 d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 50. Inserting the tabs into the corresponding slots 7. To install a 2.5-inch storage drive into the conversion bracket, do the following: a.

  • Page 99: Flex-Bay Bracket

    8. Slide the new 2.5-inch storage drive with bracket into the kit from the rear until the drive snaps into position. Figure 52. Installing the new 2.5-inch storage drive with bracket into the kit 9. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 53.
  • Page 100 3. To remove the flex-bay bracket, do the following: a. Press the retaining clip on the top of the flex-bay bracket. b. Pivot the bracket outward from the rear to remove it from the computer chassis. Figure 54. Removing the flex-bay bracket 4.

  • Page 101: Cover Presence Switch

    b. Pivot the flex-bay bracket inward as shown until it snaps into position. Figure 56. Installing the flex-bay bracket 5. Reinstall the device that is removed from the bracket. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 102 c. Slide the cover presence switch as shown to remove it from the computer chassis. Figure 57. Removing the cover presence switch 4. To install a new cover presence switch, do the following: a. Align the two notches in the new cover presence switch with the two tabs on the computer chassis. Then, push the new cover presence switch inward until it is seated securely between the tabs.

  • Page 103: 3.5-Inch Storage Drive In The Storage Drive Bay

    3.5-inch storage drive in the storage drive bay A 3.5-inch storage drive on your computer might be a 3.5-inch hard disk drive or a 3.5-inch hybrid drive. Depending on your computer model, one of the following types of storage drive bracket is used in the storage drive bay: Figure 59.
  • Page 104 b. Flex both sides of the bracket to remove the storage drive from the bracket. Figure 61. Removing the storage drive from the type bracket 4. To install a 3.5-inch storage drive in a type bracket, do the following: a. Open the handles on both sides of the storage drive bracket, and pull out the empty bracket. b.
  • Page 105 5. Slide the bracket with the new storage drive into the storage drive bay. Figure 63. Installing the type storage drive bracket 6. Connect the signal cable and the power cable to the new storage drive, and then close the handles on both sides of the bracket.
  • Page 106 4. To remove a storage drive from the type bracket, flex both sides of the bracket to remove the storage drive from the bracket. Figure 65. Removing the storage drive from the type bracket 5. To install a new storage drive in the type bracket, flex both sides of the bracket and align pins the bracket with the corresponding holes in the drive.

  • Page 107: 2.5-Inch Storage Drive In The Storage Drive Bay

    6. Slide the bracket with the new storage drive into the storage drive bay until it snaps into position. Figure 67. Installing the type storage drive bracket What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 108 a. Open the handles on both sides of the storage drive bracket. Disconnect the cables from the storage drive, and pull out the bracket with the storage drive. Figure 69. Removing the type storage drive bracket b. Flex both sides of the bracket to remove the 2.5-inch storage drive from the bracket. Note: If a 3.5-inch storage drive also is installed in the bracket, remove the 3.5-inch storage drive first.
  • Page 109 b. Flex both sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Note: If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the front of the bracket.
  • Page 110 To remove or install a 2.5-inch storage drive in a type bracket, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 63. 2. Locate the storage drive bay. See “Internal storage drives” on page 9. 3.
  • Page 111 5. To install a new storage drive in a type bracket, flex both sides of the bracket and align pins on the bracket with the corresponding holes in the drive. Note: If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.

  • Page 112: 2.5-Inch Storage Drive With A Converter In The Storage Drive Bay

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 145. 2.5-inch storage drive with a converter in the storage drive bay Depending on your computer model, one of the following types of storage drive bracket is used in the storage drive bay: Figure 77.
  • Page 113 b. Flex both sides of the bracket to remove the converter from the bracket. Figure 79. Removing the converter from the type bracket c. Lift the tab of the metal bracket and push the metal bracket with force as shown. Then slide the bracket and remove it from the plastic frame.
  • Page 114 c. Carefully flex both sides of the metal bracket and align the four tabs on the metal bracket with the corresponding holes in the new storage drive. Note: Ensure that the connectors of the storage drive face toward the tab of the metal bracket. Figure 82.
  • Page 115 e. Push the metal bracket down until the tab is slightly curved. Then, push the bracket with the storage drive forward as shown until the tab snaps into position. Figure 84. Installing the metal bracket into the plastic frame of the converter f.
  • Page 116 5. Slide the storage drive bracket with the converter into the storage drive bay. Figure 86. Installing the type storage drive bracket 6. Connect the signal cable and the power cable to the converter, and then close the handles on both sides of the storage drive bracket.
  • Page 117 4. To remove a 2.5-inch storage drive with a converter in a type bracket, do the following: a. Flex both sides of the bracket to remove the converter from the bracket. Figure 88. Removing the converter from the type bracket b.
  • Page 118 b. Carefully flex both sides of the metal bracket and align the four tabs on the metal bracket with the corresponding holes in the new storage drive. Note: Ensure that the connectors of the storage drive face toward the tab of the metal bracket. Figure 91.
  • Page 119 d. Push the metal bracket down until the tab is slightly curved. Then, push the bracket with the storage drive forward as shown until the tab snaps into position. Figure 93. Installing the metal bracket into the plastic frame of the converter e.

  • Page 120: M.2 Solid-State Drive

    6. Slide the storage drive bracket with the converter into the storage drive bay until it snaps into position. Figure 95. Installing the type storage drive bracket What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 121 4. To remove the M.2 solid-state drive holder, pull and pivot the tab on the front fan assembly as shown to open the latch inside . Slightly pivot the metal sheet to release the M.2 solid-state drive holder Then, grasp the M.2 solid-state drive holder by its top edge and gently pull it out of the M.2 solid-state drive slots Figure 96.
  • Page 122 6. To remove the M.2 solid-state drive, do the following: a. Loosen the screw that secures the M.2 solid-state drive b. Remove the M.2 solid-state drive with the screw holder from the M.2 solid-state drive slot c. Remove the screw holder from the M.2 solid-state drive Figure 98.
  • Page 123 b. Align the notch in the screw holder with the corresponding notch in the M.2 solid-state drive. Insert the screw holder onto the new M.2 solid-state drive as shown. Figure 100. Inserting the screw holder onto the M.2 solid-state drive c.
  • Page 124 d. Tighten the screw to secure the new M.2 solid-state drive. Note: Do not overtighten the screw. Figure 102. Securing the M.2 solid-state drive 8. To install the M.2 solid-state drive heat sink, do the following: a. If necessary, remove the film that protects the thermal pad on the heat sink. b.
  • Page 125 c. Press the mounting stud downward and turn the mounting stud 90-degree clockwise to secure the heat sink to the M.2 solid-state drive holder. Figure 104. Securing the heat sink to the M.2 solid-state drive holder 9. To install the M.2 solid-state drive holder, align the notches on the M.2 solid-state drive holder with the slot keys in the M.2 solid-state drive slot.
  • Page 126 M.2 solid-state drive in an M.2 solid-state drive PCIe adapter Install M.2 solid-state drives in the alphabetic order as shown. Figure 106. M.2 solid-state drive installation order To remove or install an M.2 solid-state drive in the M.2 solid-state drive PCIe adapter, do the following: 1.
  • Page 127 3. Loosen the screws that secure the M.2 solid-state drive heat sink. Then, remove the heat sink as shown. Figure 108. Removing the heat sink 4. To remove the M.2 solid-state drive, pull the handle of the retention latch outward to release the M.2 solid-state drive.
  • Page 128 a. If necessary, move the retention latch to an appropriate location to suit the length of the new M.2 solid-state drive. Figure 110. Adjusting the location of the retention latch on the PCIe adapter b. If necessary, remove the film on the thermal pad on which you want to install the M.2 solid-state drive.
  • Page 129 d. Hold the new M.2 solid-state drive by its edges and ensure that the circuit board side is facing upward. Align the notch in the new M.2 solid-state drive with the slot key in the M.2 slot. Insert the drive into the corresponding slot on the PCIe adapter until it is firmly seated. Then, insert the plug of the retention latch into the hole to secure the new drive.

  • Page 130: Power Supply Assembly

    7. Install the cover as shown. Then, slide the cover latches to the locked position. Figure 114. Closing the cover 8. Install the M.2 solid-state drive PCIe adapter in a PCIe x16 card slot on the system board. See “Parts on the system board”...
  • Page 131 DANGER Disconnect all power cords from electrical outlets before removing the computer cover or any part that has the above label attached. DO NOT disassemble components that have the above label attached. There are no serviceable parts inside these components. Your product is designed for safe use.

  • Page 132: Pcie Card

    4. To install a new power supply, insert the new power supply assembly with the handle open into the chassis. Then, pivot the handle as shown to fully install the new power supply assembly into position. Note: When pivoting the handle to the closed position, push hard if you feel resistance. Figure 116.
  • Page 133 Install PCIe cards according to the corresponding slot types and the following illustrated installation order: Note: If your computer has only one microprocessor installed, only some PCIe card slots are usable. Figure 117. PCIe card installation order Notes: • The instructions on how to remove or install a PCIe card also applies to the PCI card. •...
  • Page 134 b. Gently pull the PCIe card retainer out of the slot in the front fan assembly and then remove the card retainer from the PCIe card latch. Note: The PCIe card retainer is only available on some models. Figure 119. Removing the PCIe card retainer 4.
  • Page 135 a. Lift the plastic PCIe card latch at the rear of the computer. Then, pivot the latch outward to rest it on the edge of the rear panel. Figure 120. Opening the PCIe card latch b. If the PCIe card is connected to another device, disconnect the cable from the card first. Chapter 7 Hardware removal and installation...
  • Page 136 c. If the old PCIe card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch. Then grasp the card and gently pull it out of the slot. Note: The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot.
  • Page 137 b. Lift the plastic PCIe card latch at the rear of the computer. Then, pivot the latch outward to rest it on the edge of the rear panel. Figure 122. Opening the PCIe card latch c. Remove the appropriate metal slot cover. Install the new card into the appropriate slot on the system board.

  • Page 138: Full-Length Pcie Card

    6. To install a PCIe card retainer, insert the corresponding end of the PCIe card retainer into the gaps in the PCIe card latch as shown. Pivot the retainer downward to insert the part into the corresponding slot in the front fan assembly. Then, pivot the tab on the front fan assembly to close the latch inside. Figure 123.
  • Page 139 3. Lift the plastic PCIe card latch at the rear of the computer. Then, pivot the latch outward to rest it on the edge of the rear panel. Figure 124. Opening the PCIe card latch 4. Pull and pivot the tab on the front fan assembly as shown to open the latch inside. Figure 125.
  • Page 140 5. To remove a full-length PCIe card, disconnect the power cable from the card first. Press the card retaining latch as shown to disengage the latch, and grasp the old card and gently pull it out of the slot. Notes: •...

  • Page 141: Super Capacitor Module

    • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 145. Super capacitor module Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information”...
  • Page 142 b. Disconnect the super-capacitor-module cable from the RAID adapter. Then, remove the holder with the failing super capacitor module. Figure 128. Removing the super capacitor module 4. To install a new super capacitor module, do the following: a. Touch the static-protective package that contains the new super capacitor module and its holder to any unpainted surface on the outside of the computer.

  • Page 143: Front Fan Assembly

    d. Insert the corresponding end of the holder into the gaps in the PCIe card latch as shown. Pivot the holder downward to insert the part into the corresponding slot in the front fan assembly. Then, pivot the tab on the front fan assembly to secure the holder. Figure 130.
  • Page 144 a. Pull the front fan assembly by the handle to slide it out of the computer chassis. Note: When you slide out the front fan assembly, avoid pulling the front-fan-assembly cable. Figure 131. Removing the front fan assembly b. Disconnect the front-fan-assembly cable from the front-fan-assembly connector on the system board.

  • Page 145: Rear Fan Assembly

    c. Ensure that the front fan assembly is securely seated. Figure 133. Ensuring that the front fan assembly is securely seated 5. Reinstall the M.2 solid-state drive holder, any full-length PCIe cards, the PCIe card retainer, and the super capacitor module if you have removed them. What to do next: •...
  • Page 146 b. Press the rear fan assembly as shown and remove it from the chassis. Figure 134. Removing the rear fan assembly 4. To install a new rear fan assembly, do the following: P720 User Guide...
  • Page 147 a. Align the two tabs on the new rear fan assembly with the two corresponding slots in the computer chassis. Figure 135. Positioning the rear fan assembly Chapter 7 Hardware removal and installation...

  • Page 148: Memory Module

    b. Pivot the new rear fan assembly toward the rear panel as shown until it snaps into position. Figure 136. Installing the rear fan assembly c. Connect the rear-fan-assembly cable to the rear-fan-assembly connector on the system board. See “Parts on the system board” on page 7. What to do next: •...
  • Page 149 • Always install DIMMs in the following order as illustrated: Figure 137. Memory module installation order To remove or install a memory module, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 63. 2.
  • Page 150 7. To remove the memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 139. Removing a memory module 8. To install a memory module, do the following: a. Open the retaining clips of the memory slot into which you want to install the memory module. Figure 140.
  • Page 151 b. Position the new memory module over the memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 141.

  • Page 152: Coin-Cell Battery

    b. Pivot the other end of the memory air baffle downward. Ensure that the two notches on the other end of the memory air baffle fit into the gaps between memory slots. Figure 143. Pivoting the other end of the memory air baffle downward c.
  • Page 153 Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-connector assignments (configuration). A coin-cell battery keeps this information active when you turn off the computer. The coin-cell battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever.

  • Page 154: Wi-Fi Units

    Wi-Fi units Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information” on page v. The Wi-Fi units include a Wi-Fi adapter, a Wi-Fi card, and a Wi-Fi antenna. To remove or install the Wi-Fi units, do the following: 1.
  • Page 155 3. If your computer comes with a Wi-Fi card that supports the Bluetooth function, disconnect the Bluetooth cable from the Wi-Fi adapter. Figure 148. Disconnecting the Bluetooth cable 4. To remove the Wi-Fi adapter, do the following: Chapter 7 Hardware removal and installation...
  • Page 156 a. Lift the plastic PCIe card latch at the rear of the computer. Then, pivot the latch outward to rest it on the edge of the rear panel. Figure 149. Opening the PCIe card latch P720 User Guide...
  • Page 157 b. Grasp the Wi-Fi adapter that is installed and gently pull it out of the slot. Note: The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot. Figure 150.
  • Page 158 6. To install a new Wi-Fi card, do the following: a. Insert the Wi-Fi card into the mini PCIe slot on the Wi-Fi adapter. b. Install the two screws to secure the Wi-Fi card to the Wi-Fi adapter. c. Connect the two Wi-Fi antenna cables to the Wi-Fi card. Figure 152.

  • Page 159: Completing The Parts Replacement

    8. If the installed Wi-Fi card supports the Bluetooth function, connect a Bluetooth cable to the Wi-Fi adapter. Note: The Bluetooth cable connects the Bluetooth connector on the Wi-Fi adapter to the 15-in-1 card reader connector on the system board. See “Parts on the system board” on page 7. 9.
  • Page 160 To reinstall the computer cover and reconnect cables to your computer, do the following: 1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See “Computer components” on page 6 for the locations of various components in your computer.
  • Page 161 4. Pivot the lifted handle on the cover latch inward as shown to the closed position so that the computer cover is secured in position. Figure 156. Reinstalling the computer cover 5. Place the computer in an upright position. 6. If there is any locking device available, lock the computer cover. See “Locking your computer” on page 7.
  • Page 162 P720 User Guide...

  • Page 163: Chapter 8. Getting Information, Help, And Service

    Chapter 8. Getting information, help, and service This chapter provides information about getting help and support from Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Accessing the user guide in various languages To access the user guide in various languages, go to: http://www.lenovo.com/support...

  • Page 164: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 165: Using Other Services

    For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, go to . You also can contact the Lenovo Customer http://support.microsoft.com Support Center for help. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services.
  • Page 166 P720 User Guide...

  • Page 167: Appendix A. System Memory Speed

    2400 MT/s. • The microprocessor models supported in your computer might vary. For a list of supported microprocessor models, contact the Lenovo Customer Support Center. Refer to the following information about the system memory modules: • DIMM type and speed: DDR4 ECC RDIMM •...
  • Page 168 P720 User Guide...

  • Page 169: Appendix B. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 170 P720 User Guide...

  • Page 171: Appendix C. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 172 Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 173: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 174: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http:// www.lenovo.com/support...

  • Page 175: Appendix D. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 176: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 177: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 178 P720 User Guide...

  • Page 179: Appendix E. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: www.lenovo.com/rohs-communication China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2017...
  • Page 180 Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules. Taiwan RoHS P720 User Guide...
  • Page 181 For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 1.
  • Page 182 4. Follow the instructions on the screen. P720 User Guide...

  • Page 183: Appendix G. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 184 P720 User Guide...

  • Page 185: Appendix H. Trademarks

    Appendix H. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkStation The ThinkStation logo ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
  • Page 186 P720 User Guide...

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