Call Forwarding - Avaya 1230 Administration

Multiuser
prompt displayed. The IP Deskphone performs the operation immediately, and a message appears
to indicate what was done.
The DND mode for each account is persistent. If you restart the IP Deskphone, or log off the
account and log the account back on, the account maintains the original state.

Call Forwarding

After you select the Call Forward command from the Services menu, the IP Deskphone prompts you
to specify the account that you want to place in Call Forward mode. The option forward all places all
accounts in Call Forward mode in one operation, and the option forward none deactivates Call
Forward for all accounts at the same time.
The following scenarios apply to Call Forward:
• If you activate call forwarding for a specific account, the IP Deskphone automatically redirects
all calls to the selected account to the address that you specify. The target address must be
reachable from the domain of the account. Other accounts can still receive calls. The line key
label periodically indicates that Call Forward mode is active.
• If you select a single account that does not have Call Forward or DND active on it, the IP
Deskphone prompts you to specify a forwarding target, and the mode you select is then
enabled. If DND is already active, a message appears indicating that Call Forward cannot be
activated. If Call Forward is already active, a message appears asking you if you want to
deactivate Call Forward.
• If you select the forward all option, all accounts are in Call Forward mode using the provided
target, and DND is deactivated for all accounts. If accounts are already in Call Forward mode
for a different target, the accounts are updated to use the new target.
• If you select the forward none option, the Call Forward feature is deactivated for all accounts
for which the Call Forward feature is currently active.
After you press a single account Call Forward programmed key:
• If the account is already forwarding calls to the programmed target, call forwarding is
deactivated.
• If the account is not forwarding calls to the programmed target, the account is set to forward
calls to the given target, disabling DND if necessary, and overriding any other call forward
target that is active for the account.
After you press a forward all programmed key:
• If all accounts are already set to forward calls to the key target, call forward is disabled for all
accounts (behaves like the forward none option).
• If all accounts are not configured to forward calls to the key target, call forwarding is activated
for all accounts using the key target (behaves like the forward all option).
If you do not perform any Call forwarding or DND operations, you can press the single and all keys
to switch one or all accounts between forwarding to key's target and not forwarding states.
SIP Software for Avaya 1200 Series IP Deskphones-Administration
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Comments? infodev@avaya.com
March 2015