Page 1: User Guide
Avaya 1230 IP Deskphone with SIP Software User Guide SIP Software Release 4.0 Document Status: Standard Document Version: 02.03 Document Number: NN43170-102 Date: May 2011...
Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
Page 3 Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com...
Page 4: Revision History
Revision history Revision history May 2011 Standard 02.03. This document is up-issued to reflect changes in global power supply information. November 2010 Standard 02.02. This document is up-issued to support SIP Software Release 4.0 with updated regulatory information. October 2010 Standard 02.01.
Page 5 Revision history...
Page 6: Table Of Contents
DenAn regulatory notice for Japan ..... 44 Using your Avaya 1230 IP Deskphone ....45 Getting Started .
Page 7 Location information ......73 Configuring the Avaya 1230 IP Deskphone ... . 75 Adjusting the display screen contrast .
Page 8 Contents Adjusting the ring volume ......80 Adjusting the volume of the Handset, Headset, and Handsfree mode ....82 Selecting a language .
Page 9 Contents Editing a contact in your Address Book ....119 Copying information to the Address Book ....123 Searching for a contact in the Address Book .
Page 10 Contents Initiating a call using the active call context-sensitive soft key menu ....156 Call Waiting ........156 Placing a call On Hold .
Page 11 Contents Multiple Appearance Directory Number ....223 Audio Codecs ........225 Audio Codec Selection .
Page 12 Contents Inbox, outbox, IM log ......242 Address books ........243 User status .
Page 13 Third party terms ....... . 290 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
Page 14: Welcome
Welcome Welcome Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Deskphone communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.
Page 15 Welcome — one Ethernet port for LAN connection — one Ethernet port for optional PC connection • Power over Ethernet (PoE) through the LAN port, or power through a supported AC adapter • Accessory Expansion Module (AEM) port to connect the expansion module.
Page 16: Ip Deskphone Controls
Welcome IP Deskphone controls Figure 1 on page 16 shows an Avaya 1230 IP Deskphone. Figure 1: Avaya 1230 IP Deskphone This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.
Page 17 Deskphone is active and also act as status monitoring keys when a number is set as a speed dial. Note: There are 10 line keys on the Avaya 1230 IP Deskphone. Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
Page 18 Welcome (Inbox) Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone. This key does not function to send Instant Messages. (Redial) Press the Redial key to display a list of 15 most recently dialed numbers.
Page 19 Mute key remains lit. (Handsfree)) Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1230 IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Enter...
Page 20: Ip Deskphone Display
IP Deskphone display Your Avaya 1230 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.
Page 21: Cleaning The Ip Deskphone Lcd Display Screen
IP Deskphone components and cause premature failure. Context-sensitive soft keys Your 1230 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
Page 22 Welcome Figure 3: Idle state context-sensitive soft keys Table 1 on page 22 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7) Item Function Press the Redial...
Page 23 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item Function Press the Msgs context-sensitive soft Msgs key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.
Page 24 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item Function More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More…...
Page 25 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item Function CallFwd Press the CallFwd context-sensitive soft key to forward all calls to a specified address. Press the context-sensitive soft key to block all calls. Retrve Press the Retrve...
Page 26 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
Page 27 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Function Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...
Page 28: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Function More… Press the More... context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...]...
Page 29: In-Call Context-Sensitive Soft Keys
Welcome Table 2 on page 29 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function Send Press the Send context-sensitive soft key to dial out the user input using the...
Page 30 Welcome Figure 5: In-call context-sensitive soft keys The following table lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 7) Item Function Conf...
Page 31 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 7) Item Function Press the Audio context-sensitive Audio soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
Page 32 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 7) Item Function Note: You can change the Audio audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to...
Page 33 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 7) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [Park] [Retrve] [More.…]...
Page 34 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 7) Item Function Press the Park context-sensitive Park soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve...
Page 35 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 7) Item Function 2. Audio—use to adjust tones and Prefs volume settings. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons —...
Page 36: Navigation Keys
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 7) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Licensing — Lock 7. User Settings—use to modify the following: —...
Page 37 Welcome Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then press the Select soft key. • Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.
Page 38 Welcome Table 4: Navigation keys and functions (Part 2 of 2) Function Navigation Key Cluster Press the right side of the Navigation Key Cluster • Create a space when you enter and edit text. • View the details of the selected call log entry in the Inbox.
Page 39: Available 1230 Ip Deskphone Call Features
Welcome Available 1230 IP Deskphone call features The 1230 IP Deskphone is designed to be supported by various call servers. The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone.
Page 40 Welcome Figure 6: Example of a secure connection when the IP Deskphone is idle Figure 7 on page 40 is an example of a secure connection when you are on an active call. The security icon is visible on the IP Deskphone screen. Figure 7: Example of a secure connection during an active call...
Page 41: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 42 Regulatory and safety information Table 5 lists EMC compliance for various jurisdictions. Table 5: EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions: FCC Rules for States Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference- Causing Equipment Standard: Digital...
Page 43 Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European EN 60950-1 ITE equipment - Safety - Part 1: General Community requirements Australia/New...
Page 44: Other
This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 45: Using Your Avaya 1230 Ip Deskphone
Using your Avaya 1230 IP Deskphone Using your Avaya 1230 IP Deskphone After you familiarize yourself with the Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. Getting Started This section provides information about how to use the IP Deskphone.
Page 46: Before You Begin
Using your Avaya 1230 IP Deskphone Before you begin CAUTION Damage to Equipment Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100/1000 BaseT Ethernet jack. To avaoid severe damage to your IP Deskphone, do not plug your IP Deskphone into a regular phone jack.
Page 47: Attaching The Foot Stand (Optional)
Using your Avaya 1230 IP Deskphone Figure 8: IP Deskphone connections WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Page 48: Connecting The Handset
2. Thread the cord through the channel in the side of the foot stand (if installed). 3. Set up the headset according to the headset instructions. Connecting AC power (optional) Your 1230 IP Deskphone supports AC power or Power over Ethernet (PoE).
Page 49: Connecting The Lan Ethernet Cable
IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Avaya 1230 IP Deskphone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.
Page 50: Connecting The Pc Ethernet Cable
Using your Avaya 1230 IP Deskphone Note: When your LAN cable gets unplugged on an active IP Deskphone, your IP Deskphone LCD displays an alert message “LAN cable unplugged”. Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cable between your IP Deskphone and your computer to enable your computer to access the LAN.
Page 51: Entering Text Using The Ip Deskphone Dialpad
Using your Avaya 1230 IP Deskphone Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels. To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your IP Deskphone...
Page 52 Using your Avaya 1230 IP Deskphone the number key once. If you want to enter the upper case letter C, press the number key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly.
Page 53: Enabling And Disabling The # Ends Dialing Feature
Using your Avaya 1230 IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name right parentheses comma backslash forward slash colon semi-colon tilde equal plus numeral 1 Note: No letters are associated with the 0 key.
Page 54 Using your Avaya 1230 IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on # Ends Dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Page 55: Configuring The Dialpad To Alphanumeric Dialing
Using your Avaya 1230 IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1.
Page 56 Using your Avaya 1230 IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences...
Page 57: Accessing The Ip Deskphone
Accessing the IP Deskphone Accessing the IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone. Logging on Whenever you log on to your IP Deskphone you must do the following: •...
Page 58: Automatic Login
Accessing the IP Deskphone the first time you use your IP Deskphone, you need to complete some of the following procedures: • “Automatic login” on page 58 • “Configuring the domain” on page 58 • “Selecting a language” on page 60 •...
Page 59: Password Protection For Domains
Accessing the IP Deskphone Note: Check with your system administrator before editing or changing domains. To change the domain: 1. Press the Domain context-sensitive soft Domain key to change the current domain. Note: You must enter an admin password before you can edit the domain in which the IP Deskphone connects.
Page 60: Selecting A Language
Accessing the IP Deskphone After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain. Password check to switch domains When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query.
Page 61 Accessing the IP Deskphone To change the language: 1. Choose one of the following: Change — Press the Change context-sensitive soft key to change the current language. Back — Press the Back context-sensitive soft key to keep existing language and return to the User Login screen.
Page 62: Logging On To Your Ip Deskphone
Accessing the IP Deskphone Logging on to your IP Deskphone You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 63 Accessing the IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password.
Page 64 Accessing the IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.
Page 65: Configuring The Duration Of The Login
Accessing the IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.
Page 66: Logging On Multiple User Accounts
Accessing the IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Logging on multiple user accounts The IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time.
Page 67: Selecting A Location
Accessing the IP Deskphone • Press the context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.
Page 68: User Profile
Accessing the IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 69: Overwriting Your Personal Address Book
Accessing the IP Deskphone Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Page 70: Logging Off From The Ip Deskphone
Accessing the IP Deskphone Figure 11: Logon confirmation screen Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
Page 71: Logging Off Multiple User Accounts
Accessing the IP Deskphone 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: — Press the Logout context-sensitive Logout Back soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Page 72 Accessing the IP Deskphone state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Deskphone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens.
Page 73: Location Information
Accessing the IP Deskphone Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Services hard key, choose Phone...
Page 74 Accessing the IP Deskphone Figure 13: Phone location display You can obtain location information only if it has been configured on your system.
Page 75: Configuring The Avaya 1230 Ip Deskphone
Configuring the Avaya 1230 IP Deskphone You can adjust a few settings of the Avaya 1230 IP Deskphone to conform to the environment where you want to use the IP Deskphone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 76: Creating The Idle Screen Text Display
Configuring the Avaya 1230 IP Deskphone 3. Choose one of the following: — Press the Apply context-sensitive Apply Cancel soft key to save the changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing...
Page 77: Configuring Menu Auto Back-Out
Configuring the Avaya 1230 IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
Page 78 Configuring the Avaya 1230 IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...
Page 79: Selecting A Ring Pattern
Configuring the Avaya 1230 IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...
Page 80: Adjusting The Volume
Configuring the Avaya 1230 IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Page 81 Configuring the Avaya 1230 IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: —...
Page 82: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Configuring the Avaya 1230 IP Deskphone Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
Page 83 Configuring the Avaya 1230 IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: —...
Page 84 Configuring the Avaya 1230 IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...
Page 85: Selecting A Language
Configuring the Avaya 1230 IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1.
Page 86: Selecting The Date And Time Format
Configuring the Avaya 1230 IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft...
Page 87 Configuring the Avaya 1230 IP Deskphone 6. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing...
Page 88 Configuring the Avaya 1230 IP Deskphone 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the following: —...
Page 89 Configuring the Avaya 1230 IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: —...
Page 90: Making A Call
Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 91 •...
Page 91: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
Page 92 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. VMail — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages...
Page 93: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
Page 94 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Page 95: Using Call Subjects
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.
Page 96 Making a call To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2.
Page 97 Making a call Save 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. Clear — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 98 Making a call Save 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject Clear and use it with the call. — Press the Clear context-sensitive Back soft key to clear the text. —...
Page 99: Managing Call Subjects
Making a call Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state.
Page 100: Deleting A Call Subject
Making a call 5. Choose one of the following: Save Back — Press the Save context-sensitive soft key to add the new Call Subject. — Press the Back context-sensitive soft key to return to the previous menu without adding a new Call Subject.
Page 101: Editing A Call Subject
Making a call 4. Choose one of the following: — Press the context-sensitive soft Back key to confirm the deletion of the Call Subject. — Press the Back context-sensitive soft key to not delete the Call Subject and return to the previous menu.
Page 102 Making a call 5. Use the dialpad to edit the Call Subject. 6. Choose one of the following: — Press the Save context-sensitive Save Back soft key to confirm the changes. — Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject.
Page 103: Receiving A Call
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM).
Page 104: Answering An Incoming Call
Receiving a call Figure 15: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
Page 105: Redirecting An Incoming Call
Receiving a call Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: •...
Page 106 Receiving a call 3. To redirect the call to the address you Redrct enter, choose one of the following: — Press the Redrct context-sensitive soft key. Clear — Press the Clear context-sensitive soft key to clear the entry. — Press the Back context-sensitive soft key to return to the...
Page 107: Declining An Incoming Call
Receiving a call 4. Choose one of the following: — Press the Select context-sensitive Select Back soft key to select the highlighted SIP address. — Press the Back context-sensitive soft key to return to the previous screen. Redrct 5. Press the Redrct context-sensitive soft key to redirect the incoming call to the...
Page 108: Creating A New Call Decline Reason
Receiving a call 2. Choose one of the following: — Press the Up/Down navigation key to highlight a Decline Call Reason. — Press the context-sensitive soft key to create a new decline reason to send. For more information, see “Creating a new Call Decline Reason”...
Page 109 Receiving a call 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the Dialpad to enter a new Call Decline Reason. Send 5. Choose one of the following: — Press the Send context-sensitive soft key to send the new custom decline reason to the caller.
Page 110: Managing Call Decline Reasons
Receiving a call Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Prefs 1.
Page 111 Receiving a call To delete a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-sensitive soft key to delete the selected Call Decline Reason.
Page 112: Ignoring An Incoming Call
Receiving a call 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5. Choose one of the following: — Press the Save context-sensitive Save Back soft key to confirm the changes.
Page 113: Receiving Intercom Calls
Receiving a call change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press the Goodbye fixed key to ignore an incoming call. If you press the Goodbye fixed key, the current call disconnects.
Page 114: Receiving Paging Calls
Receiving a call • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call.
Page 115: The Address Book
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
Page 116: Initiating A Call From The Address Book
The Address Book SIP address, and designation of contact or not as Friend appears. See Figure 17 on page 116. When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message”...
Page 117: Call Back
The Address Book You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book: 1.
Page 118: Adding A Contact To Your Address Book
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key.
Page 119: Editing A Contact In Your Address Book
The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact to a group, and return to the address...
Page 120 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
Page 121 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
Page 122 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...
Page 123: Copying Information To The Address Book
The Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message No contact selected for copying appears on the screen. This message does not appear when an IM pop-up appears.
Page 124 The Address Book 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive Back soft key to return to the previous menu.
Page 125: Searching For A Contact In The Address Book
The Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...
Page 126: Using The Search Feature In The Address Book
The Address Book • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the IP Deskphone uses to search. 1. Press the Prefs context-sensitive soft Prefs...
Page 127: Using The Search Feature
The Address Book • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears.
Page 128 The Address Book 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key.
Page 129 The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.
Page 130: Using Global Search
The Address Book Using Global Search You can perform a global search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the...
Page 131 The Address Book 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for <search criteria>...
Page 132 The Address Book Search 7. Choose one of the following: — Press the Search context-sensitive Back soft key to start a new search. — Press the Back context-sensitive soft key to return to the previous screen. 8. When a search result is not successful, you can do one of the following: —...
Page 133: Call Inbox
Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
Page 134: Accessing The Call Inbox
Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 134. •...
Page 135 Call Inbox 3. Do one of the following: Enter — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key.
Page 136: Viewing The Details Of A Call In The Call Inbox
Call Inbox Table 8 on page 136 provides a list of additional user interactions for the main inbox screen. Table 8: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Page 137: Managing Missed Calls
Call Inbox To view details of a call in the Call Inbox: 1. When you view the details of a call in the Call Inbox, you can do the following: — Initiate a call to the caller displayed on the screen. For more information, “Initiating a call from the Call Inbox”...
Page 138 Call Inbox To view missed calls: 1. Press the Msgs context-sensitive soft key, select Inbox from the menu, and press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls.
Page 139: Missed Calls Notification
Call Inbox Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 19 on page 139 displays the Message options screen. Figure 19: Messages screen Changing the Missed Calls Notification behavior: Msgs...
Page 140 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...
Page 141: Initiating A Call From The Call Inbox
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...
Page 142 Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...
Page 143: Deleting Calls In Your Call Inbox
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1.
Page 144 Call Inbox To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the...
Page 145: Instant Messaging
Instant Messaging Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives.
Page 146 Instant Messaging Figure 20: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).
Page 147: Configuring Instant Messaging Pop-Ups
Instant Messaging Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: 1. Press the Prefs context-sensitive soft Prefs key, select User Settings, Settings, IM Display: On/Off from the menu. 2.
Page 148: Composing An Instant Message
Instant Messaging To enable or disable the audible alerts of a new IM: 1. Press the Prefs context-sensitive soft Prefs key, select Message Options, select Settings, and then select IM Audible Alert: On/Off from the menu. Select 2. Press the Select context-sensitive soft key.
Page 149 Instant Messaging To compose and send an Instant Message: 1. Do one of the following: — Press the Msgs context-sensitive Msgs soft key, select Instant Messaging, and press the New IM context- sensitive soft key — Access the list of IMs by pressing Expand fixed key.
Page 150: Instant Message Inbox/Outbox
Instant Messaging Send 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM to the Back contact. — Press the Back context-sensitive soft key to return to the previous menu without sending the new IM. Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages.
Page 151 Instant Messaging To access and view the contents of the Instant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. — Press the Expand fixed key.
Page 152: Viewing The Content Of An Instant Message
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 152. • Initiate a Call to the contact. See “Initiating a call from an Instant Message”...
Page 153: Initiating A Call From An Instant Message
Instant Messaging 4. Choose one of the following: Send — Press the Send context-sensitive soft key to send the IM when it is complete. Back — Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand...
Page 154: Deleting An Instant Message
Instant Messaging Call 4. To initiate a call to the contact who sent you an IM, press the Call context- sensitive soft key. The IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure.
Page 155: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 155 • “Placing a call On Hold” on page 157 • “Using 3-way calling” on page 165 •...
Page 156: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu
While on an active call Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: 1.
Page 157: Placing A Call On Hold
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 103. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call.
Page 158: Multiple Calls On Hold
While on an active call Figure 21: Call On Hold To retrieve a call on hold: 1. To retrieve a call on hold do one of the chad following: — Press the Line feature key beside the flashing LCD indicator. —...
Page 159 While on an active call key. You can also join the call with the active call to create a 3-way calling session. See “Using 3-way calling” on page 165. Multiple calls In-call mode When the IP Deskphone has multiple calls connected at the same time, you can access the menu items shown in Figure 22 on page 159.
Page 160 While on an active call Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key. Press the Audio context-sensitive soft key to...
Page 161 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
Page 162: More
While on an active call Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the...
Page 163 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings.
Page 164: [Join] [Newcall] [Audio] [More
While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Licensing — Lock 7. User Settings—use to modify the following: — Call Settings — IM Settings — Voice Mail Settings —...
Page 165: Using 3-Way Calling
While on an active call 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1.
Page 166 While on an active call more than two calls into one call, you must use the conference call feature. Your IP Deskphone manages the 3-way call, and the server manages a conference call. For more information, see “Configuring a conference call” on page 168. To activate the 3-way Call feature: 1.
Page 167 While on an active call Figure 23: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3- way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call.
Page 168: Configuring A Conference Call
While on an active call Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate.
Page 169: Ad Hoc Conferencing When Connecting To The Call Server
While on an active call To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. Join 2. Press the Join context-sensitive soft key to join the highlighted call to the conference.
Page 170 While on an active call Figure 24: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains: Allows you to select the domain. • Edit: Allows you to edit the conference details. •...
Page 171: Edit Domain Page
While on an active call Figure 25: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains: Allows you to select the domain. • Edit: Opens the Edit Domain page that allows you to edit the conference details.
Page 172 While on an active call Figure 26: Edit Domain screen To edit the conference properties and maximum number of ports, press Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 27 on page 172 provides an example of the Domain Conference Edit screen.
Page 173: Transferring A Call
While on an active call • Save—to save the updated value to the system configuration file. • (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on.
Page 174 While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key.
Page 175 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 176 While on an active call toVMt 4. Choose one of the following: — Press the toVM context-sensitive soft key to connect the calling party Backt to Voice Mail. — To return to the previous screen, press the Back context-sensitive soft key. Note 1: The Transfer to Voice Mail feature is not available for all call servers.
Page 177: Using The Park Call Feature
While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another IP Deskphone. Using Park Call does not tie up a line, since it is held on the call server.
Page 178: Retrieving A Parked Call
While on an active call 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. 4. You can do one of the following: Park —...
Page 179 While on an active call 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: Retrve — Press the Retrve context-sensitive soft key to retrieve the parked call. Clear —...
Page 180: Additional Features
Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 180 • “Feature keys” on page 188 • “Creating a feature key using the Copy key” on page 210 • “Configuring Do Not Disturb” on page 216 •...
Page 181: Accessing Your Friends List
Additional features Figure 28: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select...
Page 182 Additional features 2. Do one of the following: Status — Press the Status context-sensitive soft key to view the current presence status of the friend. — Press the context-sensitive soft key to view the contents of the Address book, including contacts designated as friends and regular contacts.
Page 183 Additional features Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1.
Page 184: Editing Information Of A Friend
Additional features 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: Send — Press the Send context-sensitive soft key to send the IM. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 185 Additional features 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. Edit 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact.
Page 186 Additional features 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: — Press the Next context-sensitive soft key to complete the process. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 187 Additional features To delete a contact from your Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key.
Page 188: Feature Keys
Additional features Feature keys Use the Feature key option to configure the feature keys on the 1230 IP Deskphone and the Expansion Module for IP Deskphone 1200 Series. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Page 189: Feature Key Programming
“Feature key autoprogramming” on page 205. Figure 30 on page 189 shows the feature key numbering for 3 Expansion Modules for Avaya 1200 Series IP Deskphones. Figure 30: Feature key numbering Feature key programming You can program feature keys.
Page 190 Additional features To access the Program Key screen: 1. Press the Prefs context-sensitive soft Prefs key, select Feature Options, and select Feature Keys from the menu. Program Key screen opens as shown in “Feature keys” on page 188. The Program Key screen provides the following context-sensitive soft keys: •...
Page 191 Additional features To view feature key details 1. To select a feature key to view, do one of the following: — Press the Up/Down navigation key to highlight the feature key to view and press the View context- sensitive soft key. —...
Page 192 Additional features Figure 31: Feature key details Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward —...
Page 193 Additional features Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key).
Page 194 Additional features Figure 32: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down navigation key to highlight one of the following feature key services: —...
Page 195 Additional features Select 3. Choose one of the following: — Press the Select context-sensitive soft key to choose a service. Back The next screen in the process opens. — Press the Back context-sensitive soft key to return to the previous menu.
Page 196 Additional features 6. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “To program a Speed Dial feature key:” on page 196. Call Forward.
Page 197 Additional features 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8.
Page 198 Additional features 10. Choose one of the following: — Press the context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the context-sensitive soft key to return to the previous step. The following procedure continues from Step 6 on page 196.
Page 199 Additional features Finish 3. Choose one of the following: — Press the Finish context-sensitive soft key to confirm the entry and Clear complete the procedure. — Press the Clear context-sensitive Back soft key to erase the entry. — Press the Back context-sensitive soft key to return to the previous...
Page 200 Additional features 2. Choose one of the following: Finish — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. Back — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 196.
Page 201 Additional features Finish 6. Press the Finish context-sensitive soft key to continue. The following procedure continues from Step 6 on page 196. To program a Presence feature key: 1. Press the Up/Down navigation key to highlight one of the following: —...
Page 202 Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected in step 1, press Up/Down navigation key to highlight one of the following details: —...
Page 203: Remove A Programmed Feature Key
Additional features 5. Choose one of the following: Finish — Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. Back — Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: 1.
Page 204 Additional features To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press Edit context-sensitive soft key.
Page 205: Feature Key Autoprogramming
Additional features 4. Choose one of the following: — Press the context-sensitive soft key to confirm the removal of the feature key. — Press the context-sensitive soft key to return to the previous screen without removing the feature key. Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call...
Page 206 Additional features To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. Program Key screen opens as shown in, Figure 29 on page 188. Bulk 2. Choose one of the following: —...
Page 207 Additional features To remove all programmed feature keys by using the Bulk context- sensitive soft key: Bulk 5. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step.
Page 208 Additional features 9. To select a single feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context-sensitive soft key. —...
Page 209 Additional features 11. Press the Up/Down navigation key to highlight 2. Feature key removal press the Select context-sensitive soft. Program Key screen opens listing all the feature keys. Select 12. Press the context-sensitive soft key to remove all the programmed feature keys.
Page 210: Creating A Feature Key Using The Copy Key
Additional features — Press the Feature key that you want to remove and then press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Remove context- sensitive soft key.
Page 211 Additional features 3. Press the Select context-sensitive soft Select key . 4. Choose one of the following: — Press the the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. — Press the Feature key that you want to use for the service selected.
Page 212: Using Call Forward
Additional features Back — Press the Back context-sensitive soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Page 213 Additional features Figure 33: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 9 on page 213 describes the Privacy setting and the display for a forwarded call on the IP Deskphone.
Page 214 Additional features Table 9: Privacy setting and IP Deskphone display for Call Forward (Part 2 of 2) Privacy setting IP Deskphone display Name From: robert@companyb.com To: Alice (alice@companya.com) Subject: Calling to discuss budget. When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded.
Page 215 Additional features To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd context-sensitive soft CallFwd key. 2. Enter the phone number or SIP address where you want to forward your calls. 3. Choose one of the following: Forwrd —...
Page 216: Configuring Do Not Disturb
Additional features Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: 1. Press the context-sensitive soft key on the idle display (press the More…...
Page 217: Configuring A Presence State
Additional features 2. Press the context-sensitive soft key to return to the Services menu. Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state.
Page 218 Additional features 4. Choose one of the following: Select — Press the Select context-sensitive soft key to continue to the next Back screen. — Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional...
Page 219: Adding A New Presence State Message
Additional features 6. Choose one of the following: Select — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. — Press the context-sensitive soft key to enter a custom note. For more information, see “Adding a new Presence state message”...
Page 220: Configuring Privacy Settings
Additional features 4. Press the context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the Dialpad to enter a new Presence state message. 7. Choose one of the following: — Press the context-sensitive soft key to confirm the entry and complete the procedure.
Page 221 Additional features To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction.
Page 222: Outgoing Call Privacy
Additional features Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu.
Page 223: Multiple Appearance Directory Number
Additional features Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller. Any of the IP Deskphones with an active MADN feature can initiate or answer a call, but only one call can be active at a time.
Page 224 Additional features Figure 34: MADN SCA shared line not active Figure 35: MADN SCA shared line active...
Page 225: Audio Codecs
Additional features Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle.
Page 226: Pc Client Softphone Interworking With The Ip Deskphone
Additional features • MoveDwn—to move the highlighted codec down in the list. • Back—to return to the Audio Codec screen. The Audio Codec Ordering screen allows you to modify the order of preference of the codecs. You can reorder the preferences, and the changes to the ordering are saved.
Page 227 Additional features • Allow Address—to edit the list of address. The following context-sensitive soft keys are available for the Answer- Mode Settings page: • Change—to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selected.
Page 228: Automatic Remote Firmware Updates
Additional features • Back—to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry. The following context-sensitive soft keys are available for the Allow Addresses page: •...
Page 229: Multiuser
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Page 230: Initial Login
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains.
Page 231: Automatic Login
Multiuser Figure 37: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.
Page 232: Logging Out
Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the IP Deskphone”...
Page 233: Secondary Account Logout
Multiuser acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen.
Page 234: Upgrade Impacts To User Profiles
Multiuser the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account. Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names.
Page 235: Line Keys
You can select a different available line key for secondary accounts during the login process. Figure 39 on page 236 shows the IP Deskphone with an Expansion Module for Avaya 1200 Series IP Deskphones and multiple accounts.
Page 236 Multiuser Figure 39: IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information ““Making a call” on page 237.
Page 237: Making A Call
Multiuser MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.
Page 238: Receiving A Call
Multiuser Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line.
Page 239: Instant Messages
Multiuser The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call.
Page 240: Menu Features
Multiuser Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the Retrve context-sensitive soft key to retrieve a parked call if call parking is allowed by the service...
Page 241: Voice Mail Settings
Multiuser Voice Mail settings Voice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail context-...
Page 242: Inbox, Outbox, Im Log
Multiuser used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account.
Page 243: Address Books
Multiuser select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all network address books. Accessing the Address Book in view mode (by pressing the Directory hard key from the Idle screen) displays the address book of the primary...
Page 244: Do Not Disturb
Multiuser Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option allows you to place all accounts in DND mode. Selecting an option requests you to confirm the operation before proceeding. The option is highlighted by default.
Page 245: Call Forwarding
Multiuser Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once.
Page 246: Presence
Multiuser • If not, Call Forward is activated for all accounts using the key's target. For both single keys, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states.
Page 247: Notifications
Multiuser • If not, all accounts are configured to the programmed presence state. As with Call Forwarding keys, this allows Presence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone). All states are applied by sending a message to the SIP proxy, which can choose not to accept the change.
Page 248: Account Selection
Multiuser Figure 42: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys).
Page 249: Advanced Features
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 249 • “Accessing the services menu” on page 250 • “Network menu” on page 260 Viewing the IP Deskphone information You can view IP Deskphone information for the IP Deskphone.
Page 250: Accessing The Services Menu
Advanced features • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu. To view information about E911 press the E911 context-sensitive soft key after you access the...
Page 251: Checking For Updates
Advanced features 7. Logging System—use to enable/disable SIP logging. 8. Phone Information—useto view phone details. For more information, “Viewing the IP Deskphone information” on page 249. Checking for updates You can check for the latest firmware update for your IP Deskphone. To check for the latest firmware update: 1.
Page 252 Advanced features To switch the proxy: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the Select context-sensitive soft key. 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 5. Use the dialpad to enter your password. 6.
Page 253 Advanced features The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the context-sensitive soft key to proceed. — Press the context-sensitive soft key to return to the System menu. The IP Deskphone logs you out from the current domain and returns you to the User Domain...
Page 254: Resetting The Ip Deskphone
Advanced features 11. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain display screen, and the new domain appears. Back —...
Page 255: Erasing The User Data
Advanced features 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous...
Page 256 Advanced features 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. To delete user data files: 1.
Page 257 Advanced features 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key.
Page 258 Advanced features To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list.
Page 259 Advanced features To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list.
Page 260: Network Menu
Primarily, the system administrator is the only person authorized to access the network menu and to use an administration password to access the items. For more information on how to access the network menu items, see SIP Software for Avaya 1200 Series IP Deskphones - Administration (NN43170-601).
Page 261: Customizable Banner For Login
Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information —...
Page 262: Phone Information - Details Screen
Advanced features IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Figure 43 on page 262 displays the login banner screen. Figure 43: Login banner screen You can dismiss the banner screen.
Page 263: Background Image
Advanced features If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 44 on page 263 displays the Phone Information Details screen. Figure 44: Phone Information Details screen The Phone information details list the following: •...
Page 264: Selecting An Image Screen
Advanced features Figure 45: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device.
Page 265: Service Package Group Support
Advanced features • Back—to dismiss the Image selection screen. After you select the background image you want to use, the confirmation screen appears. Figure 47 on page 265 displays the selected image in the background and the message to press to keep the selected image.
Page 266 Advanced features • to bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups. See “To bulk-create feature keys based on an existing directory Address book group:” on page 266. To view existing groups in your address book if you selected Groups as the source data for the bulk key creation, see “To view existing groups in your address Book if you selected Groups:”...
Page 267 Advanced features Select 5. Press the Select context-sensitive soft key. The Create keys screen appears. 6. Press the Up/Down navigation key to highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: —...
Page 268 Advanced features 9. Press the Select context-sensitive soft Select key. — If you choose Friends, the bulk key creation process begins. — If you choose Address Book, the bulk key creation process begins. — If you choose Groups, the Select Group screen appears and prompts you to select the specific group you want to use for key creation.
Page 269 Advanced features 2. Choose one of the following: Select — Press the Select context-sensitive soft key to begin the bulk key creation process for the selected group. Back — Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation.
Page 270 Advanced features 5. Choose one of the following: Select — Press the Select context-sensitive soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed).
Page 271 Advanced features After the screen displays the details of the selected address book entry, you can do the following: — Press the SendIM context-sensitive SendIM soft key to display the address book entry details for the selected entry. — Press the Edit context-sensitive soft Edit...
Page 272 Advanced features 4. Choose one of the following: — Use the dialpad to enter a phone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to Next continue. — Press the Back context-sensitive soft key to return to the previous Back menu.
Page 273 Advanced features 7. Choose one of the following options: — Press the Select context-sensitive Select soft key to assign your new address book entry to the group that you selected. — Press the Edit context-sensitive soft Edit key to modify the name of an existing group.
Page 274: Speed Dial List
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation.
Page 275: Speed Dial List Screen
Advanced features The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
Page 276: Auto Retrieve Flag
Advanced features • Dial—invokes the selected speed dial. • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries. To make sure that this flag is configured for programmed speed dial keys the screen in Figure 50 on page 276 appears as the last step in Speed Dial Key creation.
Page 277: File Manager
Advanced features For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C.
Page 278: Visual Indicators
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. For more information about display icons, see “Quick reference”...
Page 279 Visual indicators Table 10: Visual Alerter/Message Waiting Indicator (Part 2 of 2) Visual indicator LED status New Instant Message Steady blue light until received message is reviewed. New Instant Message received when other Single flash and returns to unread Instant steady blue light.
Page 280: Quick Reference
“Context-sensitive soft keys” on page 284 • “Display screen icons” on page 288 Fixed keys The Avaya 1230 IP Deskphone is available with either icon fixed keys or English text fixed keys. Short-cut and navigation function keys Copy Copy information from the Address Book Inbox and IM log and to Feature keys and Address Book entries.
Page 281 Quick reference Directory Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Enter Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.
Page 282: Commonly Used Functions
Quick reference Applications Access Instant Message log to view and send IMs Headset Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Hold Use to place a call on hold or to retrieve a call on hold.
Page 283 Quick reference • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number. Directory Friends •...
Page 284: Context-Sensitive Soft Keys
Quick reference Initiating a conference call 1. During a call, press the Conf context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book or Inbox and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call.
Page 285 Quick reference A description of the context-sensitive soft keys available when the phone is idle is provided below. Redial or NewCall Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes.
Page 286 Quick reference Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings. 3. Feature Options—Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time.
Page 287 Quick reference More… context-sensitive soft key menu (second) Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.
Page 288: Display Screen Icons
Quick reference Retrieve parked calls (local and server parked calls only). Prefs “Idle phone display” on page 284. More… Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [NewCall] [Park] [Retrve]. –...
Page 289 Quick reference Missed call Instant messaging Icon New, unread Read Replied to Send IM Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Terminated Connected Inactive (only available if audo presence is activated) Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On the Phone (only available if audo...
Page 290: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 291: Gnu
Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 292 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 293 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
Page 294 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 295 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 296 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 297 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 298: Zlib
Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 299 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
Page 300 Third party terms Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...
Page 301: Kern_Random
Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.
Page 302: Wchar Functions
Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...
Page 303: Libjpeg
Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...
Page 304: T-Rex
Third party terms We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis...
Page 305 Third party terms...
Page 306: Terms You Should Know
Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1230 IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Page 307 10BaseT, 100BaseT4, and 100BaseTX installations. Normally, this cable has four pairs of copper wire. Date/Time display The Avaya 1230 IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
Page 308 This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message This is a fixed key on your Avaya 1230 IP Deskphone that connects to your Call Inbox.
Page 309 Terms you should know Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
Page 310 Terms you should know Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users. SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls. Context-sensitive soft keys This is a set of four programmed keys directly beneath the display area.
Page 311 Terms you should know...
Page 312: Index
Index Index Symbols Display screen contrast 75 Do Not Disturb feature key pro- # Ends Dialing 53 gramming 199 Domain 58 Numerics 3-way calling 165 Entering Text 50 Erasing user data 255 Action key 30, 156 Expand key 20 Active Call features 155 Expansion Module 47, 75, 307 Address Book 69, 115 Expansion Module for IP Phone...
Page 313 Index Instant Message composing 148 Privacy settings 220 Instant Message Inbox/Outbox 150 Proxy (Domain) 251 Language display 85 Redirecting a call 105 Language selection 60 Resetting the phone 254 Local Search 127 Ring patterns 79 Logging in 57 Logging out 70 Search function 127 Security features 39 Making a call 90...
Page 314 Index...
Page 315 Index...

Avaya 1230 User Manual

Welcome

Regulatory and Safety Information

Using Your Avaya 1230 IP Deskphone

Accessing the IP Deskphone

Configuring the Avaya 1230 IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

The Address Book

Call Inbox

Instant Messaging

While on an Active Call

Additional Features

Multiuser

Advanced Features

Visual Indicators

Quick Reference

Third Party Terms

Terms You Should Know

Index

Quick Links

User Guide

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya 1230

Summary of Contents for Avaya 1230