Diagnostics; Audio Diagnostics - Mitel MiVoice 6900 Series Administrator's Manual

Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide
6. Enter the new pin using the dialpad keys.
Note: The Backspace softkey can be used to delete the last digit entered.
7. Tap the Enter softkey to save your changes.

Diagnostics

The Diagnostics menu allows you to perform the following diagnostic routines:
•

Audio Diagnostics

• Ping
• TCP DUMP
• DHCP Trace
Audio Diagnostics
The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can
help to debug audio issues on the Mitel MiVoice 6900 Series IP phones.
To capture audio diagnostic logs on the Mitel MiVoice 6920/6930 IP phone:
1. Press the
2. Navigate to Diagnostics > Audio Diagnostics using the navigation keys and press the Select
softkey.
Mitel MiVoice 6920 Audio Diagnostics
3. In the Timeout input field, enter the amount of time (in minutes from 1 to 5) you would like to
run the audio diagnostic tool for using the dialpad keys.
The IP phone displays "Capturing..." and when the timeout elapses, "Collecting Logs..." is
displayed. When all the logs have been collected, a "Complete..." message is displayed.
Note: Press the Stop softkey at any time to stop capturing the audio diagnostic logs.
To capture audio diagnostic logs on the Mitel MiVoice 6940 IP phone:
1. Press the
2. Tap the Diagnostics icon.
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(Settings) key on the phone to enter the Static Settings menu.
(Settings) key on the phone to enter the Static Settings menu.
Mitel MiVoice 6930 Audio Diagnostics