Mitel MiVoice 6940 User Manual
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Mitel MiVoice 6940 User Manual

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User Guide
Mitel 6940 IP Phone Manual
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© PSU Technology Group, 1 Manchester Park, Cheltenham, Gloucestershire, GL51 9EJ

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  • Page 1 User Guide Mitel 6940 IP Phone Manual 0800 996 1646 info@psu.co.uk www.psu.co.uk call email visit © PSU Technology Group, 1 Manchester Park, Cheltenham, Gloucestershire, GL51 9EJ...
  • Page 2 Mitel MiVoice 6940 IP Phone 58015142 REV04 RELEASE 1.3 USER GUIDE FOR MIVOICE BUSINESS...

  • Page 3: Mitel Mivoice 6940 Ip Phone User Guide

    ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 4: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 5: Table Of Contents

    Cleaning the Mitel MiVoice 6940 IP phone touchscreen ....... . .
  • Page 6 Table of Contents Config Teleworker ............. . . 42 Diagnostics .
  • Page 7 Mitel M695 Programmable Key Module (PKM) ........
  • Page 8 Mitel S720 Bluetooth Speakerphone ........

  • Page 9: Welcome

    The 6940 IP phone is compatible with the MiVoice Business phone system. About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 10: Phone Features

    Cleaning the Mitel MiVoice 6940 IP phone touchscreen Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).

  • Page 11: Tips For Your Comfort And Safety

    Protect your hearing Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 12: Phone Keys

    Phone keys Phone keys Key panel The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key Dialpad Hold Key Bluetooth Cordless Handset...

  • Page 13: Key Description

    Mitel MiVoice 6940 IP Phone User Guide Key description The following table describes the keys on the Mitel MiVoice 6940 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see “Contacts” page 74 Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 14: Input Methods

    Dialpad keys The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making calls”...
  • Page 15 Mitel MiVoice 6940 IP Phone User Guide The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing advanced services.

  • Page 16: On-Screen Keyboard

    Phone keys On-screen keyboard In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various applications when character input is required. The lower case layout of the on-screen international keyboard is as follows:...
  • Page 17 Mitel MiVoice 6940 IP Phone User Guide Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Press and hold Available diacritics/secondary characters è...

  • Page 18: Getting Started

    Getting started Getting started The Mitel MiVoice 6940 IP phone must be set up and be configured by the System Administrator prior to its first use. UI overview Navigation UI navigation is performed using the LCD touchscreen: • Press and hold a programmable key to configure the programmable key (see “Configuring and...
  • Page 19 Mitel MiVoice 6940 IP Phone User Guide Phone and network status indicators There are icons that display on the phone to indicate the status of the phone and network. These icons display on the upper right corner of the Home screen.
  • Page 20 (Integrated DECT Headset, Bluetooth, or USB) connection has been detected. For more information on headset functionality, see “Bluetooth” page 29 “Mitel Integrated DECT Headset” page 127. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.
  • Page 21 Mitel MiVoice 6940 IP Phone User Guide Programmable keys, state-sensitive softkeys, and the prime line key 16 programmable keys (including the Prime Line key) and five state-sensitive softkeys are always displayed on the Home screen. The programmable keys allow you to configure up to 96 different features (such as speed calls, phone lock, DND, and so on).

  • Page 22: Call Screen

    Getting started Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer. The context-sensitive softkeys also change allowing you access to more call handling features (such as Transfer and Add User during an active call).

  • Page 23: Customizing Your Phone

    Mitel MiVoice 6940 IP Phone User Guide Customizing your phone You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu. This menu provides a single location to access all your phone settings.

  • Page 24: Using The Settings Menu

    Customizing your phone Notes: 1. The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. 2. The Log Issue softkey is used to generate a log file that can help Administrators debug issues. You should only tap this softkey when requested by your System Administrator.
  • Page 25 Mitel MiVoice 6940 IP Phone User Guide • Network Status QoS: Information regarding Quality of Service (QoS) features such as Virtual LAN (VLAN), Layer 2 Priority (L2P), and Differentiated Services Code Point (DSCP). • Port Info: Speed and duplex values for both the LAN and PC ports.
  • Page 26 Customizing your phone • Network DHCP Info • Network Static QoS • Port Info...

  • Page 27: Language

    4. To view further information on the selected status item, tap the screen on the right and swipe up and down to scroll through the status items. Language The Mitel MiVoice 6940 IP phone supports the following languages: • English •...
  • Page 28 Customizing your phone When you set the language on the phone, all on-screen text (in idle/call screens, setting menus, and applications) displays in the selected language. Notes: 1. All languages may not be available for selection as availability is dependent on the language files provided by the MiVoice Business call server.

  • Page 29: Call Forward

    4. Tap the applicable language. 5. Tap the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6940 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 30 Customizing your phone To configure call forward settings: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Tap the Call Forward icon. 3. Tap the applicable Number input fields and enter forwarding numbers using the dialpad keys for any of the following states: •...
  • Page 31 Mitel MiVoice 6940 IP Phone User Guide 5. Tap the Save softkey to save your changes. Notes: 1. When Call Forward Always is enabled, it takes precedence over all other types of call forwarding. 2. If Call Forward Always is enabled, then the Call Forward Always icon is displayed on the Screen Saver.

  • Page 32: Bluetooth

    Follow the procedures listed in the sections below to ensure the connectivity of your Bluetooth device. 4. When using a multi-point Bluetooth headset with your Mitel MiVoice 6940 IP phone, do not pair your multi-point Bluetooth headset to multiple devices (For example, to your Mitel MiVoice 6940 IP phone and your mobile phone) as audio and connectivity issues may occur.

  • Page 33: Enabling Bluetooth Functionality

    Mitel MiVoice 6940 IP Phone User Guide Enabling Bluetooth functionality To enable Bluetooth functionality: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Tap the Bluetooth icon. 3. Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality.
  • Page 34 4. If required, tap Available Devices to view the list of discoverable Bluetooth devices. Note: The Mitel MiVoice 6940 IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for...
  • Page 35 3. For mobile phones and some other Bluetooth devices, a Bluetooth pairing request displays on both the Mitel MiVoice 6940 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and tap Yes on the Mitel MiVoice 6940 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.

  • Page 36: Forgetting A Bluetooth Device

    Home screen. When a mobile phone is successfully connected, a Mobile connected icon appears in the status bar on the Home screen. When the Mitel S720 Bluetooth Speakerphone is successfully connected, a speakerphone connected icon appears in the status bar on the Home screen.

  • Page 37: Disconnecting A Connected Bluetooth Device

    Mitel MiVoice 6940 IP Phone User Guide 4. Tap the options icon beside the Bluetooth device you want to forget and tap the Forget softkey. A confirmation message displays on screen. 5. Tap Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices.

  • Page 38: Renaming A Paired Bluetooth Device

    Customizing your phone 3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. 4. Tap the connected Bluetooth device you want to disconnect. The Bluetooth device is disconnected. 5.
  • Page 39 Mitel MiVoice 6940 IP Phone User Guide 3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. 4. Tap the options icon beside the Bluetooth device you want to rename and tap the Rename softkey.

  • Page 40: Connecting To A Different Or Disconnected Bluetooth Device

    2. If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully. Additionally, your Mitel MiVoice 6940 must be connected to the MiVoice Business phone system to connect your mobile phone.

  • Page 41: Audio

    The MWI indicator flashes blue when successfully connected. The connected Bluetooth device is ready to use. Audio The Audio setting on the Mitel MiVoice 6940 IP phone allows you to personalize ring tones and select the initial audio path used when pressing the (Speaker/Headset) key.

  • Page 42: Audio Path

    7. Press the Save softkey to save your changes. Audio Path The Mitel MiVoice 6940 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (Integrated DECT Headset, Bluetooth, USB, or through speakerphone mode.
  • Page 43 Mitel MiVoice 6940 IP Phone User Guide 5. Tap the Save softkey to save your changes.

  • Page 44: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6940 IP phone allows you to set the amount of light that illuminates the LCD display. •...

  • Page 45: Config Teleworker

    8. Press the Save softkey to save your changes. Config Teleworker The Mitel MiVoice 6940 IP phone can be configured to work in teleworker mode, which allows remote workers access to the same rich communications capabilities as in-office workers when using the IP phones.

  • Page 46: Diagnostics

    The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to debug audio issues on the Mitel MiVoice 6940 IP phone. To capture audio diagnostic logs on the Mitel MiVoice 6940 IP phone: 1.
  • Page 47 Note: Tap the Stop softkey at any time to stop capturing the audio diagnostic logs. To save the audio diagnostic logs to your PC using the Mitel Web UI: 1. Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 48: Ping

    Guide. Ping The Ping sub-menu allows you to ping a host name or IP address directly from the Mitel MiVoice 6940 IP phone. This tool can be used to verify whether or not network connections between the Mitel MiVoice 6940 IP phone and other network endpoints are intact.

  • Page 49: Tcp Dump

    The TCP DUMP sub-menu allows you to capture TCP network packets for up to 1440 minutes (24 hours) that can in turn be used to help debug and troubleshoot various issues. To capture TCP network packets on the Mitel MiVoice 6940 IP phone: 1. Press the (Settings) key on the phone to enter the Settings menu.

  • Page 50: Dhcp Trace

    4. Click on the Download Log Files link beside Get Log Files. 5. Save the file to the desired location on your computer. Note: For more information on Mitel Web UI features, see the Mitel MiVoice 6900 Series IP Phones Administrator Guide.
  • Page 51 Mitel MiVoice 6940 IP Phone User Guide 3. Tap the DHCP Trace icon. Mitel MiVoice 6940 DHCP Trace The following parameters and associated values are displayed: • mac_addr: The MAC address of the IP phone. • ip addr: The IP address of the IP phone.

  • Page 52: Wi-Fi

    Customizing your phone Wi-Fi The Wi-Fi option in the Settings menu of Mitel MiVoice 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The following describes the three Wi-Fi connectivity states along with the corresponding icons displayed on the status bar: 1.

  • Page 53: Connecting To A Wi-Fi Network

    2. Ensure that a WLAN adapter is connected to the phone. The phone displays an error if it is not connected to a WLAN adapter. To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator.
  • Page 54 Customizing your phone 4. Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Available Networks to connect. If the SSID is secured, a password prompt appears. Note: SSIDs with UTF-8 characters are not supported.

  • Page 55: Restart

    Mitel MiVoice 6940 IP Phone User Guide If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel. Note: If the password that you entered is incorrect, the phone normally displays the option to retry.
  • Page 56 Customizing your phone 2. Tap the Restart icon. 3. When the prompt, Restart Phone? appears, tap Yes to restart the phone. If you do not wish to restart your phone, press No or the Cancel softkey. Note: Your phone will be temporarily out of service during the restart process.

  • Page 57: Configuring And Using Programmable Keys

    1. If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. 2. The Mitel MiVoice 6940 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module (PKM)”...

  • Page 58: Speed Call

    Configuring and using programmable keys Speed Call The Speed Call key allows you to dial a specified number with one tap of the key. Speed Call keys can be useful as they can be programmed to dial external numbers, dial directly to another person’s extension or quickly access features that use feature access codes.
  • Page 59 Mitel MiVoice 6940 IP Phone User Guide Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: • Calls to emergency trunk routes. • Local operators. All hard keys on the device are disabled except for the dialpad and volume keys. All programmable keys and softkeys are disabled except for the Phone Lock, Hot Desk, and Emergency Notification feature access keys.

  • Page 60: Call Forward Always

    Configuring and using programmable keys Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.

  • Page 61: Do Not Disturb

    Mitel MiVoice 6940 IP Phone User Guide If a number has not been programmed, enter a new destination number using the dialpad keys and then tap the Activate softkey. Notes: 1. When Call Forward Always is enabled, it takes precedence over all other types of call forwarding.

  • Page 62: Mobile Line

    The Mitel MiVoice 6940 IP Phone supports Mobile Line, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6940 IP phone.
  • Page 63 Answer a mobile phone call using your Mitel MiVoice 6940 IP phone. • Move mobile call audio between the Mitel MiVoice 6940 IP phone and your mobile phone. You can enable Mobile Line feature by one of the following ways: •...

  • Page 64: Account Codes

    Configuring and using programmable keys 3. Tap Mobile Line. 4. Tap the Save softkey. 5. With Mobile Line highlighted, press the Save softkey. For more information on how to use the Mobile Line key, see “MobileLink” page 105. Account codes Accounts codes are an effective way of grouping calls together for accounting, auditing, and reporting purposes.
  • Page 65 Mitel MiVoice 6940 IP Phone User Guide 3. Tap Account Code Non Verified. 4. Tap the Save softkey. To assign a non-verified account code before a call: 1. Tap the key that you have programmed with Account Code Non Verified functionality.

  • Page 66: Float Keys

    3. Press the # (hash) key. Float Keys The Mitel MiVoice Business 6940 IP Phone offers 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys. You can program eight of these keys as Float keys. Float keys are used to display unanswered ringing lines on designated keys where the ringing lines...
  • Page 67 Mitel MiVoice 6940 IP Phone User Guide would otherwise be hidden on one of the phone’s application pages. The location of the Float keys is shown in the following figure. Float keys (area) Up to eight concurrent incoming calls with associated labels can appear on the Float keys. Float keys can also be used to support ringing line queues –...

  • Page 68: Making Calls

    Making calls Making calls This section describes ways to make calls on your Mitel MiVoice 6940 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by either: • Lifting the handset (if the handset is on the cradle) for handset operation.

  • Page 69: Redialing A Number

    Mitel MiVoice 6940 IP Phone User Guide 2. Hang up. When the party is available, your phone starts ringing, and the display shows the callback ringing indicator. To answer a callback when you see the callback ringing indicator: 1. Lift the handset, press the...

  • Page 70: Receiving Calls

    Receiving calls Receiving calls When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call. If the incoming number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed.

  • Page 71: Manually Forwarding An Incoming Call

    Mitel MiVoice 6940 IP Phone User Guide Manually forwarding an incoming call If call forwarding numbers have been defined for the Always or No Answer states, tap the Forward Call softkey to manually forward an incoming call to the defined number. A common way of using this feature is to configure call forwarding to forward calls to your voicemail service.

  • Page 72: Handling Calls

    Handling calls Handling calls When you are connected to a call, you can use hard keys on the phone to perform various actions, such as placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as transferring calls or creating multi-party conference calls.

  • Page 73: Transferring A Call

    Mitel MiVoice 6940 IP Phone User Guide Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6940 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 74: Creating A Multi-Party Conference Call

    Creating a multi-party conference call The Mitel MiVoice 6940 IP phone supports multiples parties in a conference call. To create a multi-party conference call: 1. Ensure you are on active call with one of the parties with whom you wish to create a conference.
  • Page 75 Mitel MiVoice 6940 IP Phone User Guide 2. Tap the Add User softkey. The active call is placed on hold. 3. Enter the conference target’s number.

  • Page 76: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel MiVoice 6940 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, tap the Leave Call softkey on the phone.

  • Page 77: Managing Calls

    Mitel MiVoice 6940 IP Phone User Guide Managing calls The Mitel MiVoice 6940 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail.

  • Page 78: General Functions

    Managing calls General functions Accessing and navigating the Contacts application To access and navigate the Contacts application: 1. Press the (Contacts) key. 2. Tap the contact folder you wish to view. Note: If any of the folders are empty, a "Directory empty" message displays on screen. 3.
  • Page 79 Mitel MiVoice 6940 IP Phone User Guide 5. With the respective contact selected, tap the right arrow button to view the contact’s contact card. 6. Tap to select a number. 7. Press the (Goodbye) key, or Close softkey to exit.
  • Page 80 Managing calls 2. Tap the search bar. 3. Enter the first letters of the contact’s name using the on-screen keyboard and (if required) tap the blue return button. Note: Hide the keyboard and press the Reset softkey at any time clear the search field. 4.
  • Page 81 Mitel MiVoice 6940 IP Phone User Guide Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, button or (Speaker/Headset) key.

  • Page 82: Personal Folder Features

    Managing calls Personal folder features The Personal folder contains the contacts (up to 50) that have been created or copied directly to the phone using the phone UI. From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts.
  • Page 83 Mitel MiVoice 6940 IP Phone User Guide 5. Tap the initial Number input field and enter the number of the personal contact using the dialpad keys. 6. Tap the number type (Work/Home/Mobile) field and tap the left and right arrow buttons to switch the type of number (either Work, Home, or Mobile).
  • Page 84 Managing calls Editing an existing contact in your Personal folder To edit an existing contact in your Personal folder: 1. Press the (Contacts) key. 2. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function.
  • Page 85 Mitel MiVoice 6940 IP Phone User Guide Deleting all contacts from the Personal folder 1. Press the (Contacts) key. 2. Tap the Delete softkey. A delete all confirmation message appears on screen. 3. Tap the Yes softkey to delete all contacts from your Personal folder.
  • Page 86 Managing calls Deleting a contact from the Personal folder To delete contacts from your Personal folder: 1. Press the (Contacts) key. 2. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function.

  • Page 87: Corporate And Mobile Folder Features

    Mitel MiVoice 6940 IP Phone User Guide Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized). Notes: 1. Access to corporate directories must be set up by your System Administrator.
  • Page 88 Managing calls Performing a search on a non-cached Corporate contact folder To perform a search on a non-cached Corporate contact folder: 1. Press the (Contacts) key. 2. Tap the Corporate folder. 3. Tap the Search softkey or search bar.
  • Page 89 Mitel MiVoice 6940 IP Phone User Guide 4. Using the on-screen keyboard enter in the first letters of the contact’s last name and tap the blue return key. Note: For non-cached corporate directories, searches are based on the last name of the contact.
  • Page 90 Managing calls 3. Tap to select the corporate or mobile contact you want to copy to your Personal folder. 4. Tap the right arrow button to view the corporate or mobile contact’s contact card. 5. Tap the Add Contact softkey. A copy confirmation message is displayed.

  • Page 91: Call History

    Mitel MiVoice 6940 IP Phone User Guide Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.
  • Page 92 Managing calls To access and use the Call History application: 1. Press the (Call History) key. 2. Type the call type (My Phone, Missed, Outgoing, and Received) to view the respective list of call entries. 3. Swipe up and down to scroll through the call entries. 4.

  • Page 93: Deleting Entries From The Call History Application

    Mitel MiVoice 6940 IP Phone User Guide Deleting entries from the Call History application You can delete all entries in the Call History application regardless of call type, all entries within a call type folder, or individual entries. To delete all entries from the Call History application: 1.
  • Page 94 Managing calls To delete all entries from a call type folder: 1. Press the (Call History) key. 2. Tap the applicable call type folder you wish to delete. 3. Tap the Delete softkey. A delete all confirmation message appears on screen. 4.
  • Page 95 Mitel MiVoice 6940 IP Phone User Guide To delete individual entries from a call type folder: 1. Press the (Call History) key. 2. Tap the applicable call type folder. 3. Tap to select the individual call entry. 4. Tap the Delete softkey.

  • Page 96: Copying Entries To The Personal Folder In The Contacts Application

    Managing calls Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: 1. Press the (Call History) key. 2. Tap the applicable call type folder. 3. Tap to select the call entry you want to copy to your Personal folder in your Contacts application. 4.

  • Page 97: Missed Calls Indicator

    Mitel MiVoice 6940 IP Phone User Guide Missed calls indicator The Mitel MiVoice 6940 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.

  • Page 98: Voicemail

    Voicemail Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available.

  • Page 99: Visual Voicemail

    Mitel MiVoice 6940 IP Phone User Guide Visual voicemail Note: Visual voicemail functionality must be configured by your System Administrator. Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver. The count on the screen saver is a total of missed calls and voicemail messages.

  • Page 100: Logging Into Your Voicemail

    Managing calls 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Tap Voicemail. 3. Tap the key opens Voicemail App checkbox to select the checkbox. 4. Tap Save. Note: For security reasons, the password can be enabled only from the user login screen. Logging into your voicemail To log into your voicemail: 1.

  • Page 101: Logging Out Of Your Voicemail

    Mitel MiVoice 6940 IP Phone User Guide 2. Tap the Passcode field and enter the passcode. 3. (Optional) Tap the Remember passcode checkbox to select the checkbox Note: If Remember passcode checkbox is selected, the phone stores your passcode and launches your voicemail without having to enter your passcode each time you log into your voicemail.

  • Page 102: Playing A Voicemail

    Managing calls Playing a voicemail To play a voicemail: 1. Log into your voicemail. 2. Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Urgent 3.

  • Page 103: Deleting A Voicemail

    Mitel MiVoice 6940 IP Phone User Guide • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Urgent 3. Tap the voicemail to you want to dial. 4. Tap Dial to dial the number. Deleting a voicemail To delete a voicemail: 1.

  • Page 104: Saving A Voicemail

    Managing calls • Recorded - Displays recorded voicemail messages. Urgent 3. Tap the voicemail you want to delete. 4. Tap Delete. A delete confirmation message appears on screen. 5. Tap Delete to delete the voicemail. Saving a voicemail Visual voicemail automatically saves played voicemail messages in the All folder. Sending voicemail to a number To send a voicemail to a number: 1.
  • Page 105 Mitel MiVoice 6940 IP Phone User Guide • Recorded - Displays recorded voicemail messages. Urgent 3. Tap the voicemail you want to send. 4. Tap Send To. 5. Tap the Number field and enter the number. 6. Tap Send to send the voicemail to the number.

  • Page 106: Adding Voicemail Number To Contacts

    Managing calls Adding voicemail number to Contacts To add a voicemail number to the Contacts application: 1. Log into your voicemail. 2. Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. •...

  • Page 107: Emailing A Voicemail

    Mitel MiVoice 6940 IP Phone User Guide Emailing a voicemail To email a voicemail: Notes: • Your System Administrator must have configured the email functionality. • The email functionality is not supported if you have subscribed to NuPoint visual voicemail system.

  • Page 108: Mobilelink

    Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6940 IP phone. • Answer a mobile phone call using your Mitel MiVoice 6940 IP phone.

  • Page 109: Pairing A Mobile Phone Using Bluetooth

    Bluetooth devices from your mobile phone when using the MobileLink feature on your Mitel MiVoice 6940 IP Phone. Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6940 IP phone, see “Pairing a Bluetooth device”...

  • Page 110: Syncing Mobile Call History

    74. Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automatically syncs your mobile call history to the Call History application. Your mobile phone call history is displayed in the My Mobile and Missed folders. The My Mobile folder displays your mobile phone call history (missed, outgoing, and received calls) with icons.

  • Page 111: Viewing Mobile Call History

    Mitel MiVoice 6940 IP Phone User Guide The call history details displayed are name (if available), number (if available), time, and date. The call duration details are not displayed. Name or number Time and date Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application.

  • Page 112: Viewing Mobile Missed Calls

    MobileLink 2. Press the (Call History) key. 3. Tap My Mobile. Your mobile phone call history is displayed on the screen. Received call Missed call Outgoing call Viewing mobile missed calls To view mobile missed calls: 1. Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Blue- tooth device”...

  • Page 113: Updating Mobile Call History And Missed Calls

    Mitel MiVoice 6940 IP Phone User Guide 2. Tap the call history or missed calls entry in the selection column for which you want to view the details, and then tap the right-arrow. Right-arrow The details of the mobile call history or missed call entry is displayed on screen.

  • Page 114: Dialing A Mobile Phone Call History Entry

    MobileLink 3. Tap My Mobile or Missed, and then tap the Update softkey. Your mobile call history and missed calls are updated on your 6940 IP phone. Dialing a mobile phone call history entry To dial a mobile phone call history or missed call entry: 1.

  • Page 115: Adding An Entry To Contacts

    Mitel MiVoice 6940 IP Phone User Guide 4. Tap an entry in the call history or missed calls selection column. 5. Tap Dial to dial the number associated with the entry. Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: 1.

  • Page 116: Deleting Mobile Call History And Missed Call

    MobileLink 4. Tap an entry in the call history or missed calls selection column. 5. Tap Add Contact to add the entry to the Contacts application. Deleting mobile call history and missed call To delete mobile call history and missed calls: CAUTION: Deleting a specific call history or missed call record is not supported.
  • Page 117 Mitel MiVoice 6940 IP Phone User Guide 3. Tap My Mobile or Missed, and then tap Delete. A delete all confirmation message appears on screen. 4. Tap Delete to delete all entries in the My Mobile folder.

  • Page 118: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6940 Ip Phone

    When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP phone, incoming calls on your mobile phone will be indicated on your Mitel MiVoice 6940 IP phone as well. To answer the incoming mobile call using your Mitel MiVoice 6940 IP phone, lift the handset for...

  • Page 119: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel Mivoice 6940 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6940 IP phone to your mobile phone and back again is performed by a one-key-tap method. Tap the Push call softkey to push the mobile call audio from your Mitel MiVoice 6940 IP Phone to your mobile phone.

  • Page 120: Additional Features

    Additional features Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality.
  • Page 121 Mitel MiVoice 6940 IP Phone User Guide Feature Description Icons Type Call Fwd No Ans. Call Fwd No Ans. Internal is used to Toggle ON/OFF Internal redirect incoming internal calls to an alternate number when you do not answer. Call Fwd No Answer...
  • Page 122 Additional features Feature Description Icons Type Group Listen With Group Listen, you can carry on a Toggle ON/OFF conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. Group Park Group Park allows you to place a call in a Toggle ON/OFF...
  • Page 123 Mitel MiVoice 6940 IP Phone User Guide Feature Description Icons Type Multicall Multicall Groups let multiple telephones Line States Non-Toggle share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call.
  • Page 124 Additional features Feature Description Icons Type Secretarial A DSS key provisioned with the Line States Non-Toggle "secretarial" option allows you to perform a transfer to the associated device or directory number. Single Line The Single Line feature is used to set the Line States Non-Toggle prime line as a single line, whereby it is...

  • Page 125: Accessory Support

    Accessory support Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6940 IP phone providing you with 84 additional programmable keys (28 keys per PKM). Fixed keys The Mitel M695 PKM features a 4.3”...

  • Page 126: Mitel Wireless Lan Adapter

    The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel MiVoice 6940 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent meaning no changes to drivers, management tools, or applications are needed.
  • Page 127 Handset battery recharge time of three hours or less • Wideband audio capable Notes: 1. To pair the handset with the Mitel MiVoice 6940 IP phone, power on the handset and follow the procedures detailed in “Pairing a Bluetooth device” page 30.

  • Page 128: Hardware Features

    Accessory support Hardware features Number Feature Description Blue - Indicates the status of the handset. Green - Indicates the status of the handset battery. “LED indicator” page 125 For more information, see Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook.

  • Page 129: Alerting Tones

    Mitel MiVoice 6940 IP Phone User Guide LED color, states, and indicator descriptions are as follows: LED Color LED State Indicates Blue Blinking Handset is not connected and is in pairing mode. (Handset Not Winking Handset is connected but not in use.

  • Page 130: Mitel Integrated Dect Headset

    2. Use a IEEE 802.3at compliant PoE L2 Switch, IEEE 802.2at Inline Power Injector, or an AC to DC Adapter to power the Mitel MiVoice 6940 IP phone when connecting the Mitel Integrated DECT Headset to a Mitel M695 Programmable Key Module.

  • Page 131: Using The Headset

    When fully charged, the headset offers up to 8 hours of talk time. Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6940 IP phone. Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset...

  • Page 132: Check The Battery Level And Firmware Version Of The Integrated Dect Headset

    Accessory support Check the battery level and firmware version of the Integrated DECT Headset 1. Press the (Settings) key to enter the Settings menu. 2. Tap the Status icon. 3. Tap the Phone Info status category. The battery level is displayed on the right side of the screen across DECT Headset Version. Battery Level...

  • Page 133: Led Status

    Active audio between headset and base Searching for headset (flashing) Note: For how to install the Mitel DECT Headset to your 6940 IP phone or the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide. Replacing the Integrated DECT Headset If the Integrated DECT Headset is malfunctioning, or if you have paired a wrong Integrated DECT Headset with the base, you must replace and repair the Integrated DECT Headset.
  • Page 134 Accessory support Feature highlights include: • HD voice audio • Omni directional microphone • Functionally integrated with desk phone - volume / mute sync, pulling call to / from conference phone • Connect two speakerphones wirelessly to extend speakerphone range and for stereo music playback •...

  • Page 135: Hardware Features

    Mitel MiVoice 6940 IP Phone User Guide Hardware features Mute Bluetooth Button Battery Status Volume Up Volume Down Smart Button Link Button Answer Call End Call Power On/Off Icon Button Description Power On/Off Turns of or off. Answer Call Answers a call.
  • Page 136 Home screen. Speakerphone Icon 2. If you have paired and connected your smartphone to your Mitel MiVoice 6940 IP phone, your smartphone will temporarily disconnect from the IP phone while you have a call active on the Mitel S720 Bluetooth Speakerphone.

  • Page 137: Usb Headsets

    Mitel MiVoice 6940 IP Phone User Guide USB headsets The Mitel MiVoice 6940 IP phone accepts USB headsets through the USB port on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

  • Page 138: Limited Warranty

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 139 call 0800 652 4888 email info@psu.co.uk visit www.psu.co.uk © PSU Technology Group, 1 Manchester Park, Cheltenham, Gloucestershire, GL51 9EJ...
  • Page 140 © Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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