Diagnostics; Log Upload; Capture - Mitel MiVoice 6910 User Manual

MiVoice 6910 IP Phone User Guide for MiVoice Connect

Diagnostics

The Diagnostics option allows you to access the following diagnostic tools:
•

Log upload

•

Capture

Log Upload
Log upload option allows you to collect the phone's logs and upload them to a server.
Uploading Logs
1. Press
2. Press
3. Enter your voicemail password and press
The User Settings menu is displayed.
4. Navigate to the Diagnostics > Log upload and press
5. Press
to upload the log.
Capture
The Capture option allows you to capture TCP network packets for up to 1440 minutes (24 hours)
as well as various logs that can in turn be used to help debug and troubleshoot various issues.
Capturing TCP Network Packets
1. Press
2. Press
3. Enter your voicemail password and press
The User Settings menu is displayed.
4. Navigate to the Diagnostics > Capture option and press
5. Navigate to Duration and press
6. Use dialpad to enter the Duration (in minutes, from 1 to 1440) you want to capture TCP network
packet data press
7. Navigate to Start Capture and press
Note: Navigate to Stop Capture and press # at any time to stop capturing TCP packet data.
8. After Capturing, navigate to Upload Capture and press
9. Press # to confirm.
20
.
to navigate to User settings and press
.
to navigate to User settings and press
.
to select the option.
.
to select the option.
.
.
.
to select the option.
or press to select the option.
.