Mitel MiVoice 6900 Series Manual
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Mitel MiVoice 6900 Series Manual

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Mitel MiVoice 6900/6900w Series IP
Phones
RELEASE 2.0.0 SP1 USER GUIDE
58016697 REV00
November, 2022

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Summary of Contents for Mitel MiVoice 6900 Series

  • Page 1 Mitel MiVoice 6900/6900w Series IP Phones RELEASE 2.0.0 SP1 USER GUIDE 58016697 REV00 November, 2022...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    Contents What's New ....... . . 1 About this guide ....... 2 Supporting documentation .
  • Page 5 Room ....... . .74 Firmware Upgrade for the Mitel 6970 IP Conference Phone ..74 6970 Firmware Upgrade Chart for MiVB .

  • Page 6: What's New

    FEATURE/ENHANCEMENT DESCRIPTION LOCATION New variant of the 6940 IP A new variant of the 6940 IP See Mitel MiVoice 6940/6940w Phone Phones are available called the IP Phone User Guide 6940w IP Phone. The 6940w IP Phone is physically identical to the 6940 IP Phone.

  • Page 7: About This Guide

    UPPORTING DOCUMENTATION About this guide This guide explains how to use the administrator features of the Mitel MiVoice 6900 Series (6905, 6910, 6920/6920w, 6930/6930w, 6940/6940w and 6970) IP phones that can be accessed through the IP phones’ advanced Settings menu and Web UI.

  • Page 8: Getting Started

    Getting started The Mitel MiVoice 6900 Series IP phones must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 9: Bootup Debug Mode

    EBUG The phone displays the following startup screens: The Mitel MiVoice 6900 Series IP phone then contacts the call server and completes the start-up process. WARNING 1: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE DURING THE START-UP PROCESS.
  • Page 10 ETTING STARTED OOTUP EBUG To enter into the boot up debug mode: During the IP Phone boot up process, after the status bar appears, press the (Goodbye) key. As the start up process continues, the screen displays all boot up messages in a list. To exit the boot up debug mode, press the (Goodbye) key.

  • Page 11: Settings Menu

    ETTINGS MENU ASIC MENU Settings menu Basic menu (Settings) key on the 6920, 6930, 6940 and 6970 provides access to the Settings menu.
  • Page 12 ETTINGS MENU ASIC MENU This menu provides a single location to access all the phone settings. The basic Settings menu provides access to the following user-level phone settings. Icon Setting Status Language Voicemail Call Forward Voice Services Diagnostics...
  • Page 13 : Aside from Status, all other user-level settings are outside of this document’s scope. For detailed NOTE information on the remaining user-level phone settings, see the respective model’s Mitel MiVoice IP Phone User Guide . The basic Settings menu also provides a Log Issue softkey. When pressed, two log files are generated;...
  • Page 14 • Detailed network status information. • Detailed kernel information. • The dumpstate-logissue.txt and dumpstate-phoneinfo.txt log files can be downloaded using the Mitel Web UI (see Logs) or remotely using the MiVoice Business System Administration Tool (see Collect Remote collection of log files).

  • Page 15: Advanced Menu

    ETTINGS MENU DVANCED MENU Advanced menu To access advanced administrator-level settings on 6905 and 6910 IP phones, press the (Settings key), navigate to Advanced Settings and enter the Administrator password (default 73738). The following advanced administrator-level settings are available for selection: The Advanced settings on 6905 and 6910 IP phone provides access to the following administrator-level phone settings: Network...
  • Page 16 ETTINGS MENU DVANCED MENU...
  • Page 17 The Avatars softkey is displayed on all Mitel MiVoice 6920, 6930, 6940 and 6970 IP phones. However, Avatars are supported only on the Mitel MiVoice 6940 IP phone and the Mitel MiVoice 6970 IP Conference Phone. Pressing or tapping the Avatars softkey clears the cache on the Mitel MiVoice 6920, 6930, 6940 and 6970 IP Series IP phone.
  • Page 18 DVANCED MENU Icon Setting •Settings •Static Settings •Ethernet Ports •VLAN Settings •802.1x •Network Services Personal Mode •Erase PIN •Modify PIN Restore Default The sections that follow provide information regarding the above administrator-level settings available on the Mitel 6900 Series IP Phones.

  • Page 19: Status

    TATUS Status The Status menu on the Mitel MiVoice 6900 Series IP phones is a read-only menu that displays general phone information and the current network status details. The Status menu is available to both users and Administrators and does not require a password to access.
  • Page 20 Displays information regarding the model, hardware revision, main firmware version, boot version of the IP phone, and phone uptime, as well as the call server firmware revision. : The Mitel MiVoice 6900 Series IP phones support DHCP Options 43 and 125. NOTE...

  • Page 21: Audio

    ETTINGS MENU UDIO Audio The Audio section provides the following options: Ringtones • Audio Path • Headset • For more information about these options, see the 6900 series User Guides. Headset The Headset section provides the following options: DHSG – Allows you to enable DHSG mode so that a DHSG/EHS headset attached to the phone can •...

  • Page 22: Network

    ETTINGS MENU ETWORK Use the up and down navigation keys to select one of the following DECT Headset options. Status – If the user selects the Status option and presses the Save softkey, a pop-up notification – appears for 4 seconds showing the power, bandwidth, and the headset charge percentage remaining.

  • Page 23: Static Network Settings

    • Static Network Settings The Mitel MiVoice 6900 Series IP phones can be configured to utilize DHCP or static network settings. The Static Network Settings sub-menu allows you to configure network settings on your phone manually. Configuring static network settings automatically disables DHCP functionality.
  • Page 24 The TFTP port the TFTP server uses. File Server: – The URL of the File Server. Used for migrating Mitel MiVoice 6900 Series IP phones from SIP to MiNet. Refer to the SIP Administrator Guide for more information IPA IP Address: –...
  • Page 25 The TFTP port the TFTP server uses. File Server: – The URL of the File Server. Used for migrating Mitel MiVoice 6900 Series IP phones from MiNet to SIP. Refer to the SIP Administrator Guide for more information. IPA IP Address: –...
  • Page 26 The TFTP port the TFTP server uses. File Server: – The URL of the File Server. Used for migrating Mitel MiVoice 6900 Series IP phones from MiNet to SIP. Refer to the SIP Administrator Guide for more information IPA IP Address: –...

  • Page 27: Configuring 6900 Phones For Mivoice Connect Deployment

    ETTINGS MENU ETWORK Tap the Advanced softkey and enter the Admin password (default is 73738). Navigate to Network > Static Settings. In the Call Server IP Address field type the IP address of the MiVoice Business server. In the TFTP Server IP Address field type the IP address of your local TFTP server with the down- loaded firmware.

  • Page 28: Ethernet Ports

    ETWORK Ethernet Ports The Mitel MiVoice 6900 Series IP phones have two built-in 10/100/1000 Ethernet ports (one LAN and one PC) located on the back of the phone. The Ethernet Ports sub-menu allows you to change the speed and duplex method of the IP phone’s LAN and PC ports as well as enable or disable port mirroring.
  • Page 29 Press the right navigation key to save your changes. To configure Ethernet port options on the Mitel MiVoice 6920/6930 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 30 Press the Save softkey to save your changes. To configure Ethernet port options on the Mitel MiVoice 6940 IP phone: (Settings) key on the phone to enter the Settings menu.
  • Page 31 ETTINGS MENU ETWORK With LAN Port highlighted, tap the desired speed and duplex method. Applicable values include: Auto (Default): – Auto-negotiation is when two connected devices choose common transmission parameters. In the auto-negotiation process, the connected devices share their speed and duplex capabilities and con- nect at the highest common denominator (the highest speed being 1000Mbps and highest duplex being full).
  • Page 32 ETTINGS MENU ETWORK To configure Ethernet port options on the Mitel 6970 IP Conference Phone: Press the Settings softkey on the phone to enter the Settings menu. Tap the Advanced softkey. Input the Administrator password using the dialpad keys (default is 73738) and tap the Enter softkey.

  • Page 33: Vlan Settings

    Virtual Local Area Network (VLAN) is a feature that allows for multiple logical Ethernet interfaces to send outgoing RTP packets over a single physical Ethernet. By configuring specific VLAN parameters, the Mitel MiVoice 6900 Series IP phones have the capability of adding and removing tags, and processing the ID and priority information contained within the tag.
  • Page 34 Specifies the DSCP value for other traffic in the range of 0 to 63. Press the down navigation key to Save your changes. To configure VLAN settings on the Mitel MiVoice 6920/6930 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 35 Specifies the DSCP value for other traffic in the range of 0 to 63. Press the Save softkey to save your changes. To configure VLAN settings on the Mitel MiVoice 6940 IP phone and Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 36: 802.1X

    Tap the Save softkey to save your changes. 802.1X The Mitel MiVoice 6900 Series IP phones support IEEE 802.1X and facilitates media-level access control. It offers the capability to permit or deny network connectivity, control LAN access, and apply traffic policy, based on user or endpoint identity.
  • Page 37 Press the right navigation key to erase the settings or press the left navigation key to navigate back to 802.1x. To configure 802.1X settings on the Mitel MiVoice 6920/6930 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 38 Press the Save softkey to save your changes. To configure 802.1X settings on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 39: 802.1X Eap-Tls Support

    Tap the Save softkey to save your changes. 802.1X EAP-TLS Support The Mitel MiVoice 6900 Series IP phones support configuration and download of 802.1x EAP-TLS certif- icates using the startup.cfg configuration file. Configure and Download Certificates The following lists the configuration and download process for 802.1x EAP-TLS certificates: At boot, the 6900 Series IP phone receives the server URL through DHCP options 43 or 66.
  • Page 40 • cfg_srvr_url=https://<IP | FQDN >/startup.cfg Note: The MiNet end recognizes "ipphone.mitel.com" while the 6910 and 6920 IP phones on the SIP side send "AstraIPPhone69XX", which is not recognized by the server. Because of this, a MiNet customer is unable to access special option information such as TFTP server IP address from the DHCP server by using the Option 43 with Phone Vendor-ID option.
  • Page 41 ETTINGS MENU ETWORK Configure Option 66 in DHCP server The server URL is provided in Option 66 as shown in following examples: TFTP Server URL • tftp://<IP | FQDN >/startup.cfg FTP Server URL • ftp://<user>:<password>@<IP | FQDN >/startup.cfg HTTP Server URL •...

  • Page 42: Configure Scep For 802.1X Certificate

    802.1x trusted certificates: https://<IP | FQDN >/radius_server.crt.pem Configure SCEP for 802.1x Certificate With Release 1.5.1, Mitel 6900 Series IP phones support downloading 802.1x certificate using SCEP. The phones must download the configuration file from the configuration server in order to download the 802.1x certificate using SCEP.

  • Page 43: Network Services

    IP phones can auto-discover network policy from an LLDP-MED compliant L2 switch to obtain network policy information pertaining to VLAN, L2P, and DSCP. CDP Settings: The Mitel MiVoice 6900 Series IP phones are compatible with the Cisco Discovery • Protocol (CDP). CDP can be used on the IP phones for the purpose of configuring port duplex and speed settings, port MAC identification, and auxiliary VLAN assignment.
  • Page 44 Save the selection. To configure additional network services on the Mitel MiVoice 6920/6930 IP phone: (Settings) key on the phone to enter the Settingsmenu.

  • Page 45: Personal Mode

    ETTINGS MENU ERSONAL To configure additional network services on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference phone: Press the (Settings) key on the phone to enter the Settings menu. Tap the Advanced softkey. Input the Administrator password using the dialpad keys (default is 73738) and tap the Enter softkey.

  • Page 46: Disable Hotdesk Logout Pop-Up

    This prevents user forgetting to log out after using the Mitel 6970 IP Conference phone in a public room. If the Mitel 6970 IP Conference phone is used in a secure location, this feature can be disabled in the Personal mode menu.

  • Page 47: Pin

    ETTINGS MENU The PIN menu allows you to erase and modify the registration pin. The registration pin is used to register the Mitel MiVoice 6900 Series IP phones with the MiVB database. Erase PIN The Erase PIN sub-menu allows you to erase the registration pin on the IP phone.
  • Page 48 : Navigate to No and press the select button (middle button in the navigation cluster) to cancel the NOTE request. To erase the registration pin on the Mitel MiVoice 6940 IP phone and Mitel 6970 IP Conference Phone:: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 49: Modify Pin

    Modify PIN The Modify PIN sub-menu allows you to modify the registration pin on the IP phone. To modify the registration pin on the Mitel MiVoice 6905/6910 IP phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 50: Reflective Room

    : The Backspace softkey can be used to delete the last digit entered NOTE Press the Enter softkey to save your changes. To modify the registration pin on the Mitel MiVoice 6940 IP phone and Mitel 6970 IP Conference phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 51: Diagnostics

    The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to debug audio issues on the Mitel MiVoice 6900 Series IP phones. To capture audio diagnostic logs on the Mitel MiVoice 6905/6910 IP phone: (Settings) key on the phone to enter the Settings menu.
  • Page 52 A "log issue" is issued only after the completion of an audio diagnostics run. CAUTION: Do not change the audio device when you run the audio diagnostics tool. To capture audio diagnostic logs on the Mitel MiVoice 6940 IP phone and Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 53 CAUTION: Do not change the audio device when you run the audio diagnostics tool. To save the audio diagnostic logs to your PC using the Mitel Web UI: Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 54: Ping

    NOTE Ping The Ping sub-menu allows you to ping a hostname or IP address directly from the Mitel MiVoice 6900 Series IP phone. This tool can be used to verify whether or not network connections between the Mitel MiVoice 6900 Series IP phone and other network endpoints are intact.
  • Page 55 Press the Ping softkey to begin.The IP phone displays the number of packets sent, the number of packets received, and the Round-Trip Time (RTT) min/avg/max in milliseconds. To use the ping tool on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 56: Tcp Dump

    : During a TCP DUMP network packet capture, only the most recent 20 MB of the capture is retained. NOTE To capture TCP network packets on the Mitel MiVoice 6905/6910 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 57 "Complete..." is displayed. : Press the Stop softkey at any time to stop capturing the TCP DUMP logs. NOTE To capture TCP network packets on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 58 : Tap the Stop softkey at any time to stop capturing the TCP DUMP logs. NOTE To save the TCP network packet logs to your PC using the Mitel Web UI: Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 59: Dhcp Trace

    DHCP trace returns. After you have reviewed the trace information, the DHCP Lease is released. To perform a DHCP trace on the Mitel MiVoice 6905/6910 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 60 • DSCP values for default, voice, signaling, and other. To perform a DHCP trace on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference Phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 61 Input the Administrator password using the dialpad keys (default is 73738) and tap the Enter softkey. Tap the Diagnostics icon. Tap the DHCP Trace icon. Mitel MiVoice 6940 and Mitel 6070 DHCP Trace The following parameters and associated values are displayed: dhcp_server: •...

  • Page 62: Traceroute

    Save the changes. Restore Default The Restore Default option allows you to restore the Mitel MiVoice 6900 Series IP phone to its factory default settings. Note:Performing a factory default is only applicable to the phone settings and does not affect the firmware version loaded on the phone.
  • Page 63 Note:Navigate to No and press the select button (middle button in the navigation cluster) to cancel the request. To perform a factory default on the Mitel MiVoice 6940 IP phone and the Mitel 6970 IP Conference Phone: (Settings) key on the phone to enter the Settings menu.

  • Page 64: Voice Services

    Note:Tap No to cancel the request. Voice Services The Mitel MiVoice 6900 IP phone can be configured to provide remote workers access to the same communication capabilities as in-office workers using Voice Services During the initial boot-up of the IP phone, at 95%, a Voice Services screen auto prompts the user to select an appropriate service.
  • Page 65 Press the # key to enter NOTE ("."). On Mitel MiVoice 6920 and 6930 IP Phone user can select either of the following service options: MiCloud Connect service for MiCloud Connect SIP users •...
  • Page 66 : The Backspace softkey can be used to delete the last digit/character entered and the dot (".") NOTE softkey can be used to enter a dot where applicable. To view/edit the Voice Services settings on the Mitel MiVoice 6920 and 6930 IP phone: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 67 – Make the required changes. Press the Save/Register softkey to save your changes. On Mitel MiVoice 6940 and 6970 IP Phone user can select either of the following service options: MiCloud Connect service for MiCloud Connect SIP users • MiVoice Border Gateway service for MiNet Teleworker users •...

  • Page 68: Manual Upgrade

    By factory default, the 6900 Series IP Phones have the MiNet firmware pre-installed. You can upgrade the default firmware to the latest release of MiNet. You can also enable interoperability with Mitel’s SIP-based solutions by upgrading the 6900 Series IP Phones to the SIP firmware.
  • Page 69 ETTINGS MENU OICE ERVICES In the Port field, enter the server port that is used for downloading firmware. In the Path field, enter the name of the folder(s) where the firmware you want to install is stored. The following screen displays the fields for TFTP and similarly, you may select any of the protocols and update required fields.

  • Page 70: Configuring Wi-Fi For W Series Phones

    (either via the built-in Wi-Fi interface of the phone or via an external Wireless LAN Adapter). This does not apply to off-premise deployments behind a Mitel Boarder Gateway where Ray Baum compliance is maintained regardless of the IP phone's network connection type (wired or wireless).
  • Page 71 ETTINGS MENU ONFIGURING I FOR W ERIES HONES Press the Turn on softkey to enable the Wi-Fi interface. Confirm Region dialog box appears. Click Yes, if the phone is to be deployed in the US region. 802.11d specifications will be disabled and country code is set to US.
  • Page 72 ETTINGS MENU ONFIGURING I FOR W ERIES HONES The Save Settings dialog box appears. Click Yes to reboot the phone and apply the changes. Use the following procedure to configure Wi-Fi on 6940w IP Phone. Press Settings key on the phone to enter the Options List. Tap the Advanced softkey.
  • Page 73 ETTINGS MENU ONFIGURING I FOR W ERIES HONES Confirm Region dialog box appears. Tap Yes, if the phone is to be deployed in the US region. 802.11d specifications will be disabled and country code is set to US. Tap No, if the phone is to be deployed in an non US region. 802.11d specifications will be enabled and the Access Point will communicate the corresponding country code using 802.11d.
  • Page 74 ETTINGS MENU ONFIGURING I FOR W ERIES HONES The Save Settings dialog box appears. Tap Yes to reboot the phone and apply the changes.

  • Page 75: Ldap (Corporate) Directory Contacts

    The Contacts application is your personal phone book and directory, conveniently stored within your phone. The Mitel MiVoice 6900 Series IP phones support a localized Personal contact folder as well as enhanced functionality allowing for interoperability with LDAP (Corporate) directories. The Administrator must set up access to the LDAP (Corporate) directory.

  • Page 76: Secure Ldap Client Configuration

    NOTE The Administrator can configure up to 10,000 contacts on the LDAP (Corporate) directory. The Mitel MiVoice 6900 Series IP phones now support LDAP in teleworker mode. Refer to the Mitel IP Sets Engineering Guidelines for details on configuration requirements.

  • Page 77: Programming

    Under Configuration, click DHCP. Click the Options tab. Click Add option. Select Vendor option, and then select Configure Mitel vendor-specific. Click Next. In the Configuration file location field, specify the configuration file location as follows: For a TFTP server, enter cfg_srvr_url=tftp://<IP address or the FQDN of the server>.

  • Page 78: Web Ui Features

    UI F EATURES Web UI Features Administrators have the ability to perform the following by accessing and using the Mitel MiVoice 6900 Series IP phone’s Web UI: Reboot the IP phone. • Manually upgrade the IP phone software. • Upload a file to the IP phone.

  • Page 79: Meeting Center Integration For The Mitel 6970 Ip Conference Phone In A Conference Room

    Mitel RCS server under condition that 6970 firm- ware is not available from MiVB or MBG. To upgrade from the Mitel RCS server, you must configure the DNS option on the DHCP server for Mitel 6970 IP Conference Phone.
  • Page 80 When upgrading on MiVB 9.0 SP3 and lower, in ESM, you must select the 6940 IP phone as a device • type. If there is no firmware installed on MiVB, you can upgrade your Mitel 6970 IP Conference Phone using • the RCS server. The DNS option is required.

  • Page 81: 6970 Firmware Upgrade Chart For Mbg

    10.1.0.2xx“Firmware upgrade with Mitel Border Gateway 10.1.0.2xx”. : If there is no firmware installed on MBG, you can upgrade your Mitel 6970 IP Conference Phone NOTE using the RCS server. The DNS option is required. Firmware upgrade with MiVoice Business 8.0 SP2 - 8.0 SP3 PRx On SWDL, go to MiVoice Business >...

  • Page 82: Firmware Upgrade With Mivoice Business Mivb 9.0 - Mivb 9.0 Sp3

    – execute Commands "update-6970-80UR" – Reboot the Mitel 6970 IP Conference Phone manually to download from MiVoice Business. Firmware upgrade starts during the boot up process. Firmware upgrade with MiVoice Business MiVB 9.0 - MiVB 9.0 SP3 On SWDL, go to MiVoice Business > 6970 IP Conference Firmware > 6970 FW 1.4.1.51.

  • Page 83: Firmware Upgrade With Mitel Border Gateway 10.1.0.2Xx

    : TFTP server must not be specified in Network settings. NOTE Reboot Phone The Reboot Phone option on the Mitel Web UI allows you to remotely reboot the respective Mitel MiVoice 6900 Series IP phone. To reboot the respective IP phone: Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 84: Upgrade Software

    The IP phone reboots. Upgrade Software The Mitel MiVoice 6900 Series IP Phone software can be upgraded through the TFTP server in accor- dance with the MiVB platform. : The software upgrade through the Mitel Web UI is for Mitel Technical Support personnel use only.

  • Page 85: Upload File

    Upload File Although the Upload File option on the Mitel Web UI allows you to upload a file to a defined folder on the Mitel MiVoice 6900 Series IP Phone, it is recommended that files are not uploaded to your IP phone.

  • Page 86: Capture

    EATURES IAGNOSTICS Capture To capture TCP network packets and logs using the Mitel Web UI: Open your web browser and enter the phone’s IP address or host name into the address bar. Enter your username and password and click OK/Login.

  • Page 87: Automatic Upload

    Click on the Erase button beside Erase Logs to erase the old .tar file. If the capture was initiated using the Mitel Web UI, click on the Collect button beside Collect/tar Logs Click on the Download Log Files link beside Get Log Files.
  • Page 88 “Static Network Settings”. NOTE To enable this feature using the Mitel Web UI: Open your web browser and enter the phone’s IP address or hostname into the address bar. Enter your username and password and click OK/Login. The status window displays for the IP phone you are accessing.

  • Page 89: Set Syslog Level

    UI F EATURES CREENSHOT Set syslog level To set the syslog (system log) level: In the Syslog Level drop-down list, select the log level. Click on the Save button. : The log collected through an external application, for example, IP Phone Analyzer (IPA), is NOTE based on the log level selected in the Syslog Level drop-down list.

  • Page 90: Settings

    UI F EATURES ETTINGS Right click on the image to save the image to a desired location on your PC. Settings The Settings option allows you to configure the Meetings button. To configure the Meetings button: Open your web browser and enter the phone’s IP address or host name into the address bar. Enter your username and password and click OK/Login.
  • Page 91 UI F EATURES ETTINGS In the Meetings URI field, enter the URI of the resource you use for meetings. Click Set.

  • Page 92: Remote Collection Of Log Files

    EMOTE COLLECTION OF LOG FILES Remote collection of log files You can press the Log Issue softkey in the 6900 Series IP Phone to upload the dumpstate-logissue.txt and dumpstate-phoneinfo.txt log files to a server using the MiVoice Business System Administration Tool. To remotely collect log files using the MiVoice Business System Administration Tool: Log in to the MiVoice Business System Administration Tool.
  • Page 93 EMOTE COLLECTION OF LOG FILES upload_dir (optional) is the directory where you want to upload the log file. Ensure that the spec- • ified directory path does not contain the character #. If an upload directory is not specified, then the system uploads the log files to the root of the directory.

  • Page 94: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 95: After Warranty Service

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

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