Mitel MiVoice 6910 User Manual
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Mitel MiVoice 6910 User Manual

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MiVoice 6910 IP Phone
User Guide for MiVoice Connect
58015958 REV00

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Summary of Contents for Mitel MiVoice 6910

  • Page 1 MiVoice 6910 IP Phone User Guide for MiVoice Connect 58015958 REV00...
  • Page 2 ). The information is subject to change without notice and should ® not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents About This Guide ..............1 Documentation.
  • Page 4 MiVoice 6910 IP Phone User Guide for MiVoice Connect Phone Options Via Connect Portal ..........16 Log Issues .
  • Page 5 Mitel MiVoice 6910 IP PhoneAccessory support ........
  • Page 6 MiVoice 6910 IP Phone User Guide for MiVoice Connect...

  • Page 7: About This Guide

    About This Guide About This Guide This guide explains how to use the basic features of your Mitel MiVoice 6910 IP phone with MiVoice This guide explains how to use the basic features of your Mitel MiVoice 6910 IP phone with MiVoice Connect system.

  • Page 8: Tips For Your Comfort And Safety

    MiVoice 6910 IP Phone User Guide for MiVoice Connect Tips for Your Comfort and Safety Do Not Cradle the Handset Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 9: Overview Of The 6910 Ip Phone

    Overview of the 6910 IP Phone Overview of the 6910 IP Phone Welcome to your IP phone! Figure 1 provides an overview of the Mitel MiVoice 6910 IP Phone components. Figure 2 on page 2 shows the ports on the back of the phone.

  • Page 10: Keys Description

    (HAC) Figure 2: Ports on the Back of the 6910 IP phone Keys Description The following table describes the keys on the Mitel MiVoice 6910 IP Phone. Description Directory key - Displays a list of your contacts. History key - Displays a list of your missed, forwarded and answered calls.

  • Page 11: Plugging In And Starting The Phone

    Plugging In and Starting the Phone Description Hold key - Places an active call on hold. To retrieve a held call, press the applicable Line key. For more information, see Placing a Call on Hold or Off Hold on page Mute key - Mutes the microphone so that your caller cannot hear you.
  • Page 12 MiVoice 6910 IP Phone User Guide for MiVoice Connect The phone displays the following startup screens. The 6910 IP phone then checks the settings and looks for new configuration and firmware updates from a configuration server. It may take a few moments while the phone downloads the latest updates.
  • Page 13 Mitel administrator or network administrator for assistance. For more information about connecting your phone, see the Mitel 6910 IP phone Installation Guide. Note: If the phone displays a No Service status message, you can still use the phone, but note that the phone is not registered with the system.

  • Page 14: Your Phone's Display

    7. With the appropriate permissions (set by your Mitel administrator or authorized contact), you can log in to any Mitel 6900-Series IP phone in the system to assign your extension or phone number to that phone. For information about registering your phone with a MiVoice Connect system, see...

  • Page 15: Registering A Phone In A Mivoice Connect System

    Your extension is assigned to your phone and your name and extension is displayed. Logging In to the Voicemail System If you are a new user in the Mitel system, you need to log in to the voicemail system to record your name and personal greeting. For details, see Logging In to the Voicemail System on page 28.

  • Page 16: Placing Calls

    MiVoice 6910 IP Phone User Guide for MiVoice Connect • Muting a call • Answering call waiting Placing Calls To place a call, you can use the handset, the speakerphone, or a headset. Note: The call timer on the 6910 IP phone starts after the call is answered.

  • Page 17: Answering Calls

    To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you set your automatic off-hook preference or how your Mitel administrator has set this option, you can also answer a call through your speakerphone or headset using either of the following methods: •...

  • Page 18: Adjusting The Ring And Listening Volume

    MiVoice 6910 IP Phone User Guide for MiVoice Connect • If you use a wireless headset, put your headset in to the on-hook position. The LED next to the hardkey stops blinking. Note: The audio mode setting you have selected in the Settings > Audio> Audio Mode menu on the IP phone determines whether the call goes to speakerphone or tto headset operation.

  • Page 19: Using Voicemail

    28. Using the Directory You can use the Directory to quickly look up and dial a person’s extension. In addition, if your Mitel administrator has added detailed contact information to the system, you can see additional information ( such as a person’s alternate phone numbers, and alternate contacts) in the Directory.

  • Page 20: Viewing A List Of All Calls Received, Transferred, Or Missed

    MiVoice 6910 IP Phone User Guide for MiVoice Connect With the call history, you can view all calls, or you can filter to list only incoming (From) calls, transferred calls, or missed calls. You can also dial a number directly from the call history.

  • Page 21: Placing A Call On Hold Or Off Hold

    Placing a Call on Hold or Off Hold Placing a Call on Hold or Off Hold • To place an active call on hold, Press The screen displays the icon indicating that the call is placed on hold. Additionally, the line/call appearance light begins to flash slowly and after a short time, the phone beeps softly to remind you that you still have a call on hold.

  • Page 22: Parking And Unparking Calls

    Parking and Unparking Calls With the required permissions (set by your Mitel administrator), you can park a connected call on another extension, unpark that call, and return it to your extension. Note: To unpark a call, the call must be on hold on the other extension.

  • Page 23: Customizing Your Phone

    Diagnostics: Log Upload and Capture Audio: Ring Tone and Set Audio Display: Contrast Level, Backlight Restart Note: All Advanced settings are administrator-level functions, and are not accessible by the user. These settings must be set up and changed only by your Mitel administrator.

  • Page 24: Phone Options Via Connect Portal

    MiVoice 6910 IP Phone User Guide for MiVoice Connect Phone Options Via Connect Portal In addition to using your phone's interface to change options, you can customize settings on the IP phone using the Connect Portal. For more information about the Connect Portal see .https://oneview.mitel.com/s/article/Mitel-Connect-System-Administration-Guide.

  • Page 25: Time And Date

    Time and Date • Press 4 for Vacation • Press 5 for Custom • Press 6 for Do not disturb. Time and Date On the IP phones, the following time and date sub-options are available to be configured: • Time Format •...

  • Page 26: Phone Status

    MiVoice 6910 IP Phone User Guide for MiVoice Connect • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 10. Press to navigate to Time Zone and press 11. Use to navigate through and press to set the preferred time Zone.

  • Page 27: Directory

    Directory IP Address MAC Address • LAN port • PC Port • Firmware Info • Error Messages • Notes • Copyright Directory You can use the Directory to quickly look up and dial a person’s extension. Sort contacts by either their first name or last name through the Directory >...

  • Page 28: Diagnostics

    MiVoice 6910 IP Phone User Guide for MiVoice Connect Diagnostics The Diagnostics option allows you to access the following diagnostic tools: • Log upload • Capture Log Upload Log upload option allows you to collect the phone’s logs and upload them to a server.

  • Page 29: Audio

    Audio Audio The 6910 IP phone allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set: Audio Mode Option Description Speaker...

  • Page 30: Headset

    DHSG headsets require an optional cable in order to be electrically DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset that may result from the use of non-verified headsets, or from incorrectly connecting headsets or cables.

  • Page 31: Contrast

    You may also need to restart your phone if you have been asked to do so by your Mitel administrator or if you experience any unexpected behavior.
  • Page 32 MiVoice 6910 IP Phone User Guide for MiVoice Connect 4. Navigate to Restart and press to select the option. 5. Press #. Note: Your phone goes out of service temporarily during the restart.

  • Page 33: Setting Up A Conference Call

    The Intercom function allows you to connect with another party without ringing the party through a call line. To use this feature, you and the other party must be using Mitel IP phones and must have the necessary permissions enabled by your Mitel administrator.

  • Page 34: Paging

    5. Press Note: Mitel does not recommend changing the server configuration address after the phone is successfully registered. Other Advanced Features Your Mitel administrator can assign a variety of features and permissions to you that you can access through .
  • Page 35 Other Advanced Features Table 2 describes these advanced features. These features are available only if your Mitel administrator has configured your user profile with the necessary permissions. Table 2: Advanced Features Feature Name Star Code Description Barge In Dial *16 plus the extension that is You can join an in-progress call (“barge...

  • Page 36: Voicemail Overview

    3. Enter your password, and press #. Logging In to Voicemail from an External Phone 1. Dial the voicemail access number provided by your Mitel administrator. 2. At the prompt, press # and dial your extension. 3. Enter your password, and press #.

  • Page 37: Interacting With New Messages In The Voicemail System

    Interacting with New Messages in the Voicemail System Interacting with New Messages in the Voicemail System This section describes shortcuts and common tasks for handling messages in the voicemail system. Using Shortcut Keys You can press the following keys while listening to messages: •...

  • Page 38: Listening To Saved Messages

    MiVoice 6910 IP Phone User Guide for MiVoice Connect • To reply with a voice message, press 1. To reply with a call back, press 2. • • To reply to all with a voice message, press 3. • To return to the previous menu, press *.

  • Page 39: Using Mailbox Options

    Using Mailbox Options • To return to the auto-attendant, press 9. • To forward your call to the recipient’s Find Me destination (an optional number where calls can be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to record a message.
  • Page 40 To cancel changing the password, press *. Assigning Your Extension to a Phone If you have the necessary permissions (set by your Mitel administrator), you can assign your extension to any system phone. This feature is helpful if you are using someone else’s office and...
  • Page 41 For Do Not Disturb, press 6. • • For enabling calling additional phones (configured by your Mitel administrator), press 7. • To cancel, press *. The availability state stays in effect until you change it. However, if Outlook automated call handling is active, Outlook modifies your availability state based on your status.
  • Page 42 MiVoice 6910 IP Phone User Guide for MiVoice Connect 3. Press 5 to toggle between disabling and enabling envelope information. Listening to Your Deleted Messages As a safeguard against accidental deletion of messages, the voicemail system retains deleted messages for a few hours.
  • Page 43 However, you have the option to enable or disable Find Me forwarding only if it is configured in one of the following ways: • Your Mitel administrator enabled the Find Me option for you, and you configured a Find Me destination in the Connect client. •...
  • Page 44 1. Ensure that you have selected the Headset audio path (see Audio on page 21). 2. Turn the phone over and insert the headset cord in to the jack until it clicks in to place. Note: See the Mitel MiVoice 6910 IP Phone Installation Guide for more information.
  • Page 45 Analog, and DHSG/EHS headsets...
  • Page 46 © Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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