Mitel MiVoice 6905 User Manual
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Mitel MiVoice 6905 User Manual

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Mitel MiVoice 6905 IP Phone
58015953 REV00
RELEASE 1.5 USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for Mitel MiVoice 6905

  • Page 1 Mitel MiVoice 6905 IP Phone 58015953 REV00 RELEASE 1.5 USER GUIDE FOR MIVOICE BUSINESS...
  • Page 2 ). The information is subject to change without notice and should ® not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents About This Guide ..............1 Documentation.
  • Page 4 MiVoice 6905 IP Phone User Guide for MiVoice Business...

  • Page 5: About This Guide

    About This Guide About This Guide This guide explains how to use the basic features of your new Mitel MiVoice 6905 IP phone. Not all features listed are available by default. Your system administrator has the ability to customize many features on this phone.
  • Page 6 MiVoice 6905 IP Phone User Guide for MiVoice Business Protect Your Hearing Your 6905 IP phone has a control for adjusting the volume of the handset and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 7: Overview Of The 6905 Ip Phone

    Overview of the 6905 IP Phone Overview of the 6905 IP Phone Welcome to your IP phone! Figure 1 provides an overview of the Mitel MiVoice 6905 IP Phone components. Figure 2 on page 2 shows the ports on the back of the phone.

  • Page 8: Keys Description

    (HAC) Figure 2: Ports on the Back of the 6905 IP Phone Keys Description The following table describes the keys on the Mitel MiVoice 6905 IP Phone. Description Settings key—Provides services and static settings that allow you to customize your phone.
  • Page 9 Speaker—Transfers the active call to the speaker. Prime Line key —Line or Call Appearance Keys - Connects you to a line or call. The Mitel 6905 IP phone supports one line key with an LED indicator light. Navigation keys and select button—Multi-directional navigation keys that allow you to navigate through the phone’s UI.
  • Page 10 MiVoice 6905 IP Phone User Guide for MiVoice Business KEYPAD KEY DESCRIPTION 9 WXYZ Dials 9 When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses. Dials # When entering text, this key enters the special characters.

  • Page 11: Getting Started

    When the configuration update is complete and your phone successfully connects to the network, the phone displays the following Home screen. For more information about connecting your phone, see the Mitel 6905 IP phone Installation Guide. Note: If the phone displays a No Service status message, the phone is not registered with the system.
  • Page 12 MiVoice 6905 IP Phone User Guide for MiVoice Business With the appropriate permissions (set by your system administrator or authorized contact), you can log in to any Mitel 6900 Series IP phone in the system and assign your extension or phone number to that phone.

  • Page 13: Operating Your Phone

    Operating Your Phone • The fourth line displays the functions that are set to the softkeys by MiVoice Business. Note: Your system administrator should have configured your number and any other administrative features required. If your number does not display on the screen, contact your system administrator.
  • Page 14 MiVoice 6905 IP Phone User Guide for MiVoice Business Using Speakerphone to Place a Call The handsfree speakerphone feature allows you to speak to someone without using the handset. • To dial using speakerphone a. Press b. Enter a number at the dial tone.
  • Page 15 Operating Your Phone Placing a Call Using Phonebook Notes: 1. The 6905 phone uses the contact information from the MiVoice Business Directory Server. 2. Contact your system administrator to configure a programmable key for phonebook. 1. Press the Phonebook line key. . Note: To close the directory, press 2.

  • Page 16: Using Voicemail

    MiVoice 6905 IP Phone User Guide for MiVoice Business • To unmute a call that is on mute so that the caller can hear you, press again. The LED beside the hardkey turns off. Redial 1. To redial the last number that you manually dialed, pick up the handset (optional).

  • Page 17: Interacting With Calls

    Interacting with Calls Placing a Call Using the Call History 1. Press the Call History line key. Note: To close the call history, press 2. Use the to scroll the list of missed, answered, or outgoing calls. 3. With the name of the person you want to call displayed on the screen, do either of the following to dial the call: •...
  • Page 18 MiVoice 6905 IP Phone User Guide for MiVoice Business • To complete the transfer, hang up the handset or press the Release softkey. • To cancel the transfer, press or press the key. To Do a Consultative Transfer 1. While engaged in a call, press the Trans/Conf line key.

  • Page 19: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize specific settings on your phone by using the key (Settings hardkey). Customizing the User Settings You can change the language, audio, and display settings using the User Settings menu on your IP phone.

  • Page 20: Log Issues

    MiVoice 6905 IP Phone User Guide for MiVoice Business Audio Settings The Audio option allows you to select a ring tone from the available options. Changing the Ring tone 1. Press 2. Press to navigate to User settings and press to select the option.

  • Page 21: Diagnostics

    Diagnostics • Net Persist Data Information about the Call Server 1~4. • Net DHCP Info Information about DHCP Status, DHCP Server, T1 (Seconds), T2 (Seconds), and Lease Remaining. • Net QoS Information VLAN ID, L2P Default, L2P Voice, L2P Signaling, L2P Other, DSCP Default, DSCP Voice, DSCP Signaling, and DSCP Other.
  • Page 22 MiVoice 6905 IP Phone User Guide for MiVoice Business Ping The Ping sub-menu allows you to ping a hostname or IP address directly from the MiVoice 6900 Series IP phone. This tool can be used to verify whether or not network connections between the MiVoice 6900 Series IP phone and other network endpoints are intact.
  • Page 23 Diagnostics 5. Use dialpad to enter the Duration (Minutes) (from 1 to 1440 minutes) for which you want to capture network packet or audio capture data and press to Save the changes. 6. To start capturing, navigate to Start Capture and press the Yes softkey. 7.

  • Page 24: Restart

    Note: Your phone goes out of service temporarily during the restart. Voice Services The Mitel MiVoice 6905 IP phone can be configured to provide remote workers access to the same communication capabilities as in-office workers using Voice Services During the initial boot-up of the IP phone, at 95%, a Voice Services screen auto prompts the user to select an appropriate service.
  • Page 25 Voice Services 3. Navigate to MiV BorderGateway and press to select the option. 4. Enter the configuration server address and press to save the changes. Note: The navigation key is used to delete the last digit or character entered. Press the # key to enter (".").

  • Page 26: Using The Other Features

    MiVoice 6905 IP Phone User Guide for MiVoice Business Using the Other Features Setting Up a Conference Call A conference call involves more than two parties connected to a call. The number of persons you can add using your programmed Trans/Conf line key to participate in a conference call depends on your system configuration.

  • Page 27: Paging

    Paging activates your profile on any phone that supports Hot Desking. When you log in as a hot desk user, Call History data is updated for you. You do not see any call logs for the phones registered DNs; you see only your history data. When you log out, the history for registered DNs are displayed.
  • Page 28 MiVoice 6905 IP Phone User Guide for MiVoice Business • Press the Do Not Disturb programmable key alternately to activate and to deactivate Do Not Disturb. Paging To use paging: 1. Pick up the handset. 2. Press the Pager key.

  • Page 29: Voicemail Overview

    Voicemail Overview Voicemail Overview The 6905 IP phone provides a hardkey to access voicemail. Note: Contact your system administrator to configure voicemail and program a Message line key for voicemail. When the voicemail functionality is enabled, the MWI (Message Waiting Lamp) on the phone flashes red indicating that there are unattended voice messages in your voice mailbox.

  • Page 30: Forwarding Message

    MiVoice 6905 IP Phone User Guide for MiVoice Business Forwarding Message 1. Log in to your voicemail. 2. To listen to a new message, press P or press 3. After listening to the message, press G to forward the message.

  • Page 31: Using Mailbox Options

    Using Mailbox Options Using Mailbox Options 1. Log in to your voicemail. 2. Press 3. Select one of the following options: To change the greetings, press G. • • To change the name, press N. • To change the password, press P. To change the distribution list, press L.
  • Page 32 © Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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