Welch Allyn Connex Service Manual page 46

42 Troubleshooting
Manual parameters
Symptom
The manual parameter frame does
not appear on the Home tab
BMI is not displayed
Barcode reader
Symptom
The barcode reader powers on but
does not transfer data
The patient ID or clinician ID do not
match
Handles
Symptom
The lamp does not illuminate
Possible cause
No manual parameters are selected in Advanced
settings
The BMI parameter is not selected
Height or weight was changed
Weight scale not connected
Possible cause
No license is installed
The barcode reader is not programmed to use USB
Com Port Emulation mode
The barcode reader is not supported
The barcode scanner did not enumerate properly
The barcode scanner is not programmed to properly
interpret the barcode
Possible cause
There is no lamp in the handle head
The lamp is burned out
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Welch Allyn Connex Integrated Wall System
Suggested action
Select the desired manual
parameters in Advanced settings
(Settings>Advanced; enter
6345 and touch
OK>Parameters> Manual).
Note: You can select only four
manual parameters.
Select the BMI parameter in the
advanced settings.
Adjusting the height or weight
clears BMI.
BMI is available only from a
weight scale with height.
Suggested action
Purchase a license and install
the license using the service
tool.
Refer to the manufacturer's
documentation to program
the barcode reader to USB
COM Port Emulation mode.
For Honeywell model 4600g
barcode readers, verify that
the PID is set to 020A.
Power cycle the Connex
device.
Program the barcode scanner
to turn on required symbology
and to also add or delete
characters to form correct ID.
Suggested action
Install a lamp in the handle head.
Install a new lamp.