Welch Allyn Connex Service Manual page 43

Service manual
Symptom
Temperature
Symptom
The temperature frame on the
display is blank
Braun ThermoScan PRO 4000 thermometer
Symptom
The thermometer batteries don't
charge
The dock LED is green, but the
battery is low or depleted
Thermometer readings do not
transfer to the device
Possible cause
The weight scale is not licensed
The weight scale is not connected
The weight scale is not configured
Possible cause
The USB cable is defective
The temperature module is not connected
The temperature module is not functional
If no temperature error is logged, the main board
might be defective
Possible cause
The rechargeable battery pack no longer takes a
charge
Primary AA batteries are installed in the
thermometer
Primary AA batteries are installed in the
thermometer
The dock is defective
The external USB cable is unplugged
The USB bus has stopped communicating with
the Braun dock. (The device displays wrench error
#00000014.)
Troubleshooting 39
Suggested action
Purchase a license and install the
license using the service tool.
Check cables and connections.
Use the service tool to test
connectivity. Replace cables.
Consult the scale directions for
use.
Suggested action
Replace the USB cable.
Check the internal USB
connection.
Check the error logs for
temperature errors. See the
service tool help files for details
on specific errors and suggested
actions.
Replace the main board if
necessary.
Suggested action
Replace the rechargeable battery
pack.
Replace the batteries with a
rechargeable battery pack.
Replace the batteries with a
rechargeable battery pack.
Replace the dock.
Check the external USB
connection.
Reboot the host device.