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8.0 Troubleshooting Information
This section contains additional useful information
8.1 There is a setting that turns the vacuum pump off after the printer has not been
used for an amount of time.
It is found at Menu>PRINTER CONFIG >TRANSPORT PARAM>VACUUM>(set to auto)
8.2 When changing Flexmail projects, the recommended procedure is as follows
1. Auto end the Job on the inserter
2. Stop the print run on the Flexmail PC
3. Close Flexmail down
4. Check to see if the print queue has cleared
5. Open Flexmail up again using the project shortcut (it is recommended that each
project is set as a 'short-cut' to the desktop)
6. Press run on the new project
7. Change jobs on the inserter and follow the instructions for the machine adjustments
8. Run the job
8.3 On some envelopes the you may experience print quality issues as shown below,
8.4
Skew of envelopes – reduce printer speed, check alignment of INF and printer
8.5
Emergency Switch error – check terminators on the DEP
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Simply raise the output rollers.
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